Crystal Web ADSL performance feedback thread Part 3...

Status
Not open for further replies.
snail112 said:
Icemanbrfc, how big is your capped account with AH?
Click to expand...


Its a 200GB account. Im going to give the Axxess home premium uncapped account a go.

As i only stream, with the occasional torrent download, im going to see how this performs. If it doesnt work well, then im going back to AH, or ill try CW. CW is just a bit too expensive for me at the moment, but hopefully in the coming months DJ and his crew have some pricing info to share :)
 
snail112 said:
Julian, try this link. It should give you an indication of the info you want. Don't ask me where I got it, but it is still bookmarked in FF; just in case I might needed it again in the future.
Click to expand...

That site provides incorrect information. I would take the exchange information with a pinch of salt.
 
When you say crawling, can you elaborate with actual detail by PM including your username? Quite a few services experiencing issues, including Mybroadband.co.za which is being DDOS'd so will be incredibly slow and unreliable. Unfortunately these are all issues taking place with the services themselves, so not much we can realistically do...
 
CW customer support is amazing! They took control of the management of my ADSL line some time overnight and I woke up this morning to find that they had already fixed a known problem on the line within hours of taking it over. This is a problem that after a 40 minute call with Telkom support the week before I had been unable to even get the Telkom rep to fully understand the problem let alone fix it. The Telkom rep kept putting me on lengthy hold to consult with other people and about 40 minutes into the conversation I got cut off during one of those lengthy holds so I don't know if, when or how I might have got any resolution. That same issue was fixed by CW (obviously interacting with Telkom support on my behalf) in an hour or two without me needing to do anything. Simply outstanding.

THANK YOU CRYSTAL WEB. For DJ, the guy who did such a great job for me was RB (initials - hopefully unique), or at least that was the name of the person filing the various support tickets on my behalf.

Iceman - An update re your question about 8Mbps pricing. I can confirm the pricing I gave you in my last post because, now that CW have stabilised my line and got it running at the 4Mbps that I was paying for, I initiated an upgrade to 8Mbps premium uncapped via CW's support chat this morning and the CW support rep confirmed the pricing that I gave previously.

- Julian
 
Got someone else to sign up last night ....... 5mins was all it took before the first "holy crap, those low pings" :D Keep up the shweet gaming experience CW!
 
Julian2 said:
CW customer support is amazing! They took control of the management of my ADSL line some time overnight and I woke up this morning to find that they had already fixed a known problem on the line within hours of taking it over. This is a problem that after a 40 minute call with Telkom support the week before I had been unable to even get the Telkom rep to fully understand the problem let alone fix it. The Telkom rep kept putting me on lengthy hold to consult with other people and about 40 minutes into the conversation I got cut off during one of those lengthy holds so I don't know if, when or how I might have got any resolution. That same issue was fixed by CW (obviously interacting with Telkom support on my behalf) in an hour or two without me needing to do anything. Simply outstanding.

THANK YOU CRYSTAL WEB. For DJ, the guy who did such a great job for me was RB (initials - hopefully unique), or at least that was the name of the person filing the various support tickets on my behalf.

Iceman - An update re your question about 8Mbps pricing. I can confirm the pricing I gave you in my last post because, now that CW have stabilised my line and got it running at the 4Mbps that I was paying for, I initiated an upgrade to 8Mbps premium uncapped via CW's support chat this morning and the CW support rep confirmed the pricing that I gave previously.

- Julian
Click to expand...


Thanks Julian. Ill have a chat to DJ eventually :D but the cost of the premium uncapped data is just a bit out of my reach. Would like to switch to CW as i would like to support Shaun, but at this time its just financially too much right now. Im always monitoring this thread though, in the hope that pricing might come down a bit :) but fantastic support in here from DJ, so big ups :)
 
Official Crystal Web ADSL performance feedback thread Part 3...

ghostim said:
Its boring NOT to have to complain about service levels at CW
Click to expand...

First thing that came to mind when reading is a little kid taking his teacher a big shiny apple every morning.
 
Last edited:
DJ... said:
When you say crawling, can you elaborate with actual detail by PM including your username? Quite a few services experiencing issues, including Mybroadband.co.za which is being DDOS'd so will be incredibly slow and unreliable. Unfortunately these are all issues taking place with the services themselves, so not much we can realistically do...
Click to expand...
Sorry for the late reply. Seemed like a once-off thing.

Line is back to flying.

Thanks again for the fantastic service you provide
 
Will have to jump back on with support again later, the KZN high latency thing is back again. This province and internet, urgh.
 
Mephisto_Helix said:
Will have to jump back on with support again later, the KZN high latency thing is back again. This province and internet, urgh.
Click to expand...

There is a concern about something from Telkom in KZN at the moment that I'm awaiting confirmation on. Their infrastructure (certain links) require upgrades which we requested/ordered in November last year but still hasn't happened as it involves their own infrastructure upgrades. I'm waiting on some confirmation from them on their exact dates of completion before making any concrete announcements with respect to why we're having to balance KZN bandwidth on a fine-edged-blade right now...
 
what happens if im on an 8mbps line, and i buy a 4mbps premium uncapped account? do i lose out here if my line syncs at 8 but only have a 4mbps data pacakage?
 
If anyone is having issues with ASSIA messing with their line, Telkom now have an exclusion list your number can go on if requested.

So if you're battling it, the fight is over.
 
@DJ, please have a quick look at the support ticket I logged last night and updated this morning?

Thanks
 
Phinix said:
If anyone is having issues with ASSIA messing with their line, Telkom now have an exclusion list your number can go on if requested.

So if you're battling it, the fight is over.
Click to expand...

How does one go about getting on the exclusion list?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X