Crystal Web ADSL performance feedback thread Part 3...

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So DJ... turns out the company laying the fibre is 'Link Africa' which sucks since CW isn't on that network.

But I will stay with CW, since speed increase isn't worth changing ISP.
 
Phinix said:
So DJ... turns out the company laying the fibre is 'Link Africa' which sucks since CW isn't on that network.

But I will stay with CW, since speed increase isn't worth changing ISP.
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Yeah, we are interconnected with Link Africa. Just busy with commercials...;)
 
Longest part is the interconnect. The rest falls into place pretty quickly and should from this point on...
 
@DJ...

Please get your support people to remember this number

VLANID ID 835

Could have saved a lot of hassle over the past few weeks in getting my VDSL router to work.
 
DJ... said:
Happy to announce that even though Zayo/Blizzard have still not sorted out their network, we came up with a plan after much persistence, trial, and error, and Blizzard traffic should be down to its usual self or close to thereabouts. Once Zayo sort things out on their end we'll "put things back" the way they were before.

Let's just say we all got a bit sick of waiting for them to sort out their own problems...
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Confirmed, 179ms yesterday.


Nice work CW team.
 
Anakha56 said:
Any news on the network upgrade DJ?
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Tomorrow we finish off JHB and CPT, Tuesday DBN completes. The rest of the network upgrades should have no impact to anyone thereafter.

Have sent a network notice update in this regard to anyone subscribed to them and updated Twitter as well...
 
OMB said:
@DJ...

Please get your support people to remember this number

VLANID ID 835

Could have saved a lot of hassle over the past few weeks in getting my VDSL router to work.
Click to expand...

I'm downgrading from fibre to VDSL on account of moving to a new house. What issues have you had with VDSL? I was hoping it would be hassle free.
 
Bryn said:
I'm downgrading from fibre to VDSL on account of moving to a new house. What issues have you had with VDSL? I was hoping it would be hassle free.
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I had an issue with my router, Netgear Nighthawk, would sync but no Internet access, the VLAN ID was the problem, took a while to figure that out. Telkom loner router also a Netgear didn't have a problem, the switch to VDSL was hassle free, I think my problem was more of an anomaly than anything else
 
Ryno @ support chat is awesome!
Someone at the CW offices buy the guy a beer friday after work! Unless his on call then buy him a red bull! :whistle:

Sorted my request out swiftly.
Thanks
 
Everyone on support is awesome. They truly are! :D

Happy to hear Ryno was such a help. I'll make sure he gets a beer on the house soon...:)
 
DJ... said:
Everyone on support is awesome. They truly are! :D

Happy to hear Ryno was such a help. I'll make sure he gets a beer on the house soon...:)
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I can just imagine DJ rocking up at Ryno's house in the dead of night and throwing a Castle can on his house :D
 
CPT and JHB upgrades complete. KZN ETA for completion has moved up by one day to COB 13/06/2016 (next Monday). So good news all-round...
 
DJ... said:
CPT and JHB upgrades complete. KZN ETA for completion has moved up by one day to COB 13/06/2016 (next Monday). So good news all-round...
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What can we expect after these upgrades?
Thinking of going back to Crystal web...
 
Charmingmage10 said:
What can we expect after these upgrades?
Thinking of going back to Crystal web...
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Performance boost across the board, but it is part of a major upgrade that will facilitate new products and major flexibility in our service offering...
 
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