Crystal Web ADSL performance feedback thread Part 3...

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Sinbad said:
CW home basic uncapped is shaped though. It's just the degree of shaping that is probably a lot less than WA's.
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Interesting. What are the technical differences in shaping on WA, that makes it more shaped? I know WA is throttled as well - as should CW Basic accounts be.
 
Ho3n3r said:
It's basic math. You're nowhere near 1% of that yet, so it should stay at 0%.

EDIT: It's 0.0012%, to be exact.
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Yeah but on my 100gb cap at 12gb it should have moved.

But seems the percentage is on the entire off peak amount not the Peak one that matters.
 
SauRoNZA said:
Yeah but on my 100gb cap at 12gb it should have moved.

But seems the percentage is on the entire off peak amount not the Peak one that matters.
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Yeah it's clearly based on the (wrong) amount that they have on there. What did live chat say about it?
 
@SauRoNZA oh I see what's going on. You're on uncapped for some reason. Mine shows the same amount of cap remaining.

EDIT: Oh, wait, today's the first day it's showing that. Weird. :wtf:
 
Ho3n3r said:
@SauRoNZA oh I see what's going on. You're on uncapped for some reason. Mine shows the same amount of cap remaining.

EDIT: Oh, wait, today's the first day it's showing that. Weird. :wtf:
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Yep. Same.

I should have actually mentioned that in my initial post. Apologies.
 
OK, just got some feedback on live chat:

Support Impi
I know they are confirguring the mailer at the moment to be bug the issues they are looking in to the issue at the moment thank you
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And also confirmation that they're not currently planning any price reductions, just FYI.
 
Ho3n3r said:
And also confirmation that they're not currently planning any price reductions, just FYI.
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I doubt their support staff would even know about it if it were coming. It's not a question they can answer so take that with a pinch of salt.
 
MickeyD said:
I just communicated with them and they deny that statement.
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Well I have it in my chat with them. They later sent a mail correcting and clarifying it. When I said the above, it was very much what they said.

You can call me a liar, but I have the proof.
 
Hi all. As management of Crystal Web we have decided to re-engage with the community via the forums only for now, as numerous customers it appears are upset with us over Shaun's banning. Unfortunately we cannot comment on that for various reasons. Our absence has been in lieu of uncertainty over MyBroadband's position on our company, as we do not wish to dedicate resources such as salaries and time to a forum where the reps may be banned. We have taken the decision not to engage on any subjects of relating to our executive team, as a result and will consider a more regular support orientated approach should all remain peaceful and civil from MyBroadband's management.
 
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