Crystal Web ADSL performance feedback thread Part 3...

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new_in_za2 said:
The really bad news for Crystal Web is that they used to have 5421 customers but now only have 4170.

For those worrying about banking details - I'm just curious what banking details of yours Crystal Web has. In my case the most detail they have is which bank account I pay into and what I type in the message field to indicate that the payment is from me. If there are payment options where Crystal Web retains your banking info, then I must have missed those.

As a final note, I haven't gotten any email from Crystal Web. I have been away the whole day, and the first I hear of this breach is this thread.
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There really isn't much someone can do with your bank account details. The information in itself is of little value to anyone.
 
crackersa said:
Mail received. Router updated....

Easy Peasy.....oh look...life is moving on
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Not quite so easy for me. Crystal Web seem to be running Exchange as their mail server, at least I didn't receive my email until 02:00, a good 11 hours after the email contents were posted here on this forum. Of course I was asleep at 02:00, and by the time I woke up, my ADSL had disconnected and couldn't reconnect due to my password having been changed, which meant that I couldn't access my emails to get my new password.

Assuming that I was the very last person to receive the email from Crystal Web (not bloody likely), then Crystal Web are sending emails at a rate of 0.1 emails per second or 10 seconds per email. Assuming that I'm not the very last person to receive the email, then they're sending emails even slower than that.

All in all, Crystal Web should consider themselves extremely lucky that there is no other ISP in South Africa offering a decent product, otherwise I don't think I would have been a client anymore.
 
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new_in_za2 said:
Not quite so easy for me. Crystal Web seem to be running Exchange as their mail server, at least I didn't receive my email until 02:00, a good 11 hours after the email contents were posted here on this forum. Of course I was asleep at 02:00, and by the time I woke up, my ADSL had disconnected and couldn't reconnect due to my password having been changed, which meant that I couldn't access my emails to get my new password.

Assuming that I was the very last person to receive the email from Crystal Web (not bloody likely), then Crystal Web are sending emails at a rate of 0.1 emails per second or 10 seconds per email. Assuming that I'm not the very last person to receive the email, then they're sending emails even slower than that.

All in all, Crystal Web should consider themselves extremely lucky that there is no other ISP in South Africa offering a decent product, otherwise I don't think I would have been a client anymore.
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You can't determine the rate of mail sent as you don't know the total number mails sent out.


Why did your router disconnect? Mine stays connected until a force reboot or a line drop. Never had a random disconnect.
 
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Podio and CW

Hi guys

Is this a valid email, got a email from Podio wanting to confirm my email address, but no where does it hint towards CW, but seem to remember seeing polio on one of their systems/emails or something.

their support system.

G
 
maxum said:
There really isn't much someone can do with your bank account details. The information in itself is of little value to anyone.
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Please post your bank account details then. I will gladly set up debit orders to empty it out.
 
Crystal Web Management said:
We have identified a minor breach of data and will be updating users later. We do not believe that the claims made are accurate but as a precautionary measure we certainly will be taking action, and the specifics about this will be communicated later.
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Again?!?!?!?! This alone, is now starting to become enough reason to not consider CW anymore.

I've never in my life, seen so many "security" issues from one single company in such a short time.
 
whatwhat said:
It is. But surely if there are people that are quick to post CW leaks then there are others that will do the same for other ISPs?

It sucks for CW that this happened again.
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Not sure that there is anyone with access to the dumps with such a beef against other ISPs or companies...?
There's lots of stuff floating around the darkweb but only CW-relevant leaks seem to be published on MyBB.

/edit - by users. Not saying this is a MyBB thing!
 
whatwhat said:
It is. But surely if there are people that are quick to post CW leaks then there are others that will do the same for other ISPs?

It sucks for CW that this happened again.
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I don't think it's a matter of 'quick to post CW leaks' - it seems to be more along the lines of a deliberate, malicious attack.
 
Without a doubt a member of mybb with a big grudge against CW. You heard it from me first... I think?
 
Received my updated details around midnight.

Have updated both our home + office routers.
 
Signed up for a test account the other day. As per the email:

Confirmation of subscription
Product: 10Mbps Capped Unshaped
Activation: 2016-09-18

my 1st speed test:



I have a 8Mbps line.
 
rph72 said:
Signed up for a test account the other day. As per the email:

Confirmation of subscription
Product: 10Mbps Capped Unshaped
Activation: 2016-09-18

my 1st speed test:



I have a 8Mbps line.
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Do a comparison. Speedtest with CW and your current ISP and post pics. Also a tracert to x site. Then maybe CW can see via that what might be wrong with the test acc.
 
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