Crystal Web ADSL performance feedback thread Part 3...

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Shalin_ZN said:
I've registered for XtremeTTH.

Does anyone know how to sign up as the "champion" for your area?
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I remember Paul telling me that function is coming later. Perhaps support have a way in earlier, but it's coming.
 
CataclysmZA said:
The XTTH landing page is live now. People can start registering for interest in their areas!

http://www.crystalweb.co.za/xtremetthinfo.php

My only issue is that there's not enough information about the actual service. Nothing about the upload speeds, which would be one of the motivations to move away from DSL, and nothing about how many other people have signed up in your area.
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Thanks! Signed up
 
XtremeTTH looks awesome. Are those prices for uncapped accounts? I would like to see some real world performance first. What if 100 people sign up for the same area will speeds be too slow?
 
milan188 said:
XtremeTTH looks awesome. Are those prices for uncapped accounts? I would like to see some real world performance first. What if 100 people sign up for the same area will speeds be too slow?
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No, it is a "migration" phase. If 100 people sign up for a concentrated area they will go straight to FTTH.
 
MickeyD said:
No, it is a "migration" phase. If 100 people sign up for a concentrated area they will go straight to FTTH.
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Thanks. Is it uncapped? Will it be the same experience and premium uncapped or the normal uncapped service.
 
milan188 said:
Thanks. Is it uncapped? Will it be the same experience and premium uncapped or the normal uncapped service.
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Dunno... from their web page: http://www.crystalweb.co.za/xtremetthinfo.php

Technology Information

Crystal Web has partnered with Evonet South Africa to bring the latest in connectivity solutions to South Africa.

Phase 1 involves the deployment of V-Band/E-Band/Massive MIMO multipoint wireless technology with fibre backhaul direct from the Point of Presence. This technology is capable of delivering speeds up to 300Mb/s to each customer depending on deployment feasibility, but for now we are rate-limiting this to 100Mb/s maximum speed.

In simple terms, this operates on a similar basis to how you would experience an uncapped LTE-Advanced connection, except without the problem of overloaded cell-towers that typically slow speeds down.

Phase 2 involves the deployment of the latest in fibre technology and is site feasibility dependent.

Phase 3 involves the deployment of advanced wireless access technologies over and above the existing infrastructure already deployed and will achieve speeds up to 1Gb/s
 
My experience with LTE A "uncapped" has been very capped *cough Telkom... Do you think we will need a special router or device to pick up the signal like how Bitco do their installs?
 
milan188 said:
Do you think we will need a special router or device to pick up the signal like how Bitco do their installs?
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Yep. It'll need to connect to the highsite in the area that hooks up to a fibre backbone. If you've ever seen a WISP setup, that's what's coming with XTTH, but the WiFi technology behind it is a little more advanced than most WISP setups out there.

The phase 3 rollout is the crazy part. Everyone who gets a fibre connection after being phase 1 customers now essentially becomes a point of presence for the network ("deployment of advanced wireless access technologies over and above the existing infrastructure"), and thus the network starts from a central point and creeps outwards as fibre gets installed.

Mesh networking FTW.
 
Cool. People in my area want to see some real world performance before they commit to anything but they are definitely interested.
 
A poster on the previous page asked a question I unfortunately didn't see an answer to. If not Crystal Web, who can you go to for a high quality internet connection that just works without any nonsense?
 
new_in_za2 said:
A poster on the previous page asked a question I unfortunately didn't see an answer to. If not Crystal Web, who can you go to for a high quality internet connection that just works without any nonsense?
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are Plugg still around? They're probably the least FoS.
 
So I just had a chat with Crystal Web's support again. Not only are the cap emails broken for me, their actual cap usage measurement is too, it seems, and their daily usage mailer is just sending out random numbers.

Here's what support told me when I asked them how much cap I've used:
Crystal Web Support said:
DSL Cap Used: 0% and the total for the month so far is 23220.78mb
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new_in_za_2 said:
So 0% of my cap, but the total amount of data I've used is 23220MB?
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Crystal Web Support said:
Yes which means that usage did not count towards your cap
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At the same time, here's what this morning's usage email says:
Crystal Web Daily Usage Email said:
DSL Usage:
Total Sent(MB): 3041.51
Total Received(MB): 49822.28
Total Combined (MB): 52863.79
Cap (MB): 1073741824.00
% Cap Used: 0
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So according to support, I've used 0 data during my capped time and 23GB during my uncapped time. According to the daily usage emails, I've used 52GB in total out of my 1 petabyte cap.
 
new_in_za2 said:
So I just had a chat with Crystal Web's support again. Not only are the cap emails broken for me, their actual cap usage measurement is too, it seems, and their daily usage mailer is just sending out random numbers.

Here's what support told me when I asked them how much cap I've used:




At the same time, here's what this morning's usage email says:


So according to support, I've used 0 data during my capped time and 23GB during my uncapped time. According to the daily usage emails, I've used 52GB in total out of my 1 petabyte cap.
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If I was you, I would ask CW to cancel my service and sign up for a completely new account. I suspect that your account has gotten itself into one of those weird states that are harder to fix than to scrap as a result of the 'conversion'.

This happened to me on Vox, and in spite of having one of their best guys have a look and attempt to fix (cvanwie - that guy was a legend and would spend time after hours talking to individuals like myself here on MyBB via Skype and Teamviewer to sort out problems - he went above and beyond the call), he eventually concluded that it would be far easier to cancel and create a new account. It was :D

Just a suggestion.
 
AfricanTech said:
If I was you, I would ask CW to cancel my service and sign up for a completely new account. I suspect that your account has gotten itself into one of those weird states that are harder to fix than to scrap as a result of the 'conversion'.

This happened to me on Vox, and in spite of having one of their best guys have a look and attempt to fix (cvanwie - that guy was a legend and would spend time after hours talking individuals here on MyBB via Skype and Teamviewer to sort out problems - he went above and beyond the call), he eventually concluded that it would be far easier to cancel and create a new account.

Just a suggestion.
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Agree with this 100%.

Could be legacy system bugs and profile config sitting somewhere messing stuff up.
 
Hence my suggestion to ask for a reprovision of the account ;)
 
Not sure if my daily usage emails is correct "Free hours" only from 6pm till midnight?

Been a bit busy with work stuff have not actually been able to use my net too much this week, just want to know when to schedule my downloads.

Edit: From reading new_in_za2 post above not sure if my usage is also reflecting correctly, most of my downloads this week has been left on in the mornings before work, will monitor it from next week when I won't be too busy with work stuff.


DSL Usage:
Total Sent(MB): 569.99
Total Received(MB): 12706.60
Total Combined (MB): 13276.59
Comment: 5GB used -- 18h00-00h00 Cap -- 250GB

KEY:
1 Megabyte (MB) = 1048576 bytes (B)
1 Gigabyte (GB) = 1024 Megabytes (MB)
 
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