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Question of the Day: What is the ultimate French toast topping?
Home-Connect ISP Feedback
- Thread starter Espee
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Excalibur
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In Speedtest click "change server" and choose an international server and then test.
Results: from my cellphone while 2 kids playing fortnite and other one watching YouTube.
Cool ideas wss closest server locally.
And Coreix as per your instructions.
International is quite pathetic and local server is not close to what Im paying for on HC 50/50. So whats the verdict?
Results: from my cellphone while 2 kids playing fortnite and other one watching YouTube.
Cool ideas wss closest server locally.
And Coreix as per your instructions.
International is quite pathetic and local server is not close to what Im paying for on HC 50/50. So whats the verdict?
So this is the same as my experience and many many others, try testing with a VPN now to see if it improves your international speeds.
Also your local ping seems quite high , are you in JHB? your local speeds are not great either
Im based in CT. The vpn was auto selected via the speedtest and results within a minute changed but both sets pathetic. Does this mean I should jump ship from HC?
Shpongle
Well-Known Member
Value for money on a 200/100 line? If I downgrade to a 20 meg line they will probably throttle me to 2-3 megs.
Area and Fno?
Joburg south, SADV.
So which ISP recommended for Rondebosch greater area?
This is weird , and the reason I asked all the JHB peeps seem to be fine when it comes to HC international speeds.
You cant recommend an ISP for an area, you can pick an ISP that provides a good service on the FNO in your area.
Ive run tracert on that route and I'm not detecting any packet loss. Also only the download speeds are affected , the upload speeds are 100%
Home Connect is a reputable ISP I would be shocked if they did that. To shape you need hardware to do it. The ISPs that were way back then when ADSL was the only thing booming might have this hardware because of IPC costs. Makes zero sense to shape or throttle intentionally today. These poor speeds are probably an issue with loss on the line or loss from the area on the FNO or maybe a congested NNI but then more people will complain. Possibly a transit link that is lossy but that would likely affect local too.
As for shaping or throttling I'm pretty sure that is not it.
I don't know what it is, but there are many complaints from many others using various fno's with HC. Also why does using a VPN unlock full international speeds?
Because tcp retransmits happen at 4-20ms compared to 160ms with direct connection.
Also testing to Vodafone or Vox in London is fruitless test as that traffic is just handed over at Teraco to Vox or Vodacom so it's not even going over Home Connects international transit... A trace route will confirm this.
Look I'm not saying HC is not in the wrong here I'm just saying personally I don't believe it's throttling rather something else that is wrong.
Look I'm not saying HC is not in the wrong here I'm just saying personally I don't believe it's throttling rather something else that is wrong.
Shpongle
Well-Known Member
Thanks for your insights, what do you advise we do to try to get to the bottom of our poor international performance?
Well it's something HC would need to work with you to find the loss and then take it from there. If it's the cable provider tackle them. If it's on their side then they need to be honest about that and admit they are attending to it.