No complaints here. My family use about the same amount as you and are very happy with Home Connect.
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: What is the ultimate French toast topping?
Home-Connect ISP Feedback
- Thread starter Espee
- Start date
Logged a ticket with HC.
As my FNO is Vumatel, and the network is Active Ethernet (Aerial), they cannot monitor data usage. Usage can only be monitored if you have a PPPoE connection.
I'm quite happy with the above. Will continue using NetWorx.
Chris.Geerdts
Expert Member
I've just tried a cutover from Vox to Home Connect, on Frogfoot. Frogfoot/Link Africa part was a pleasure and very professional.
Unfortunately Home Connect has let me down badly and I'm very disappointed. When Vox was disconnected this morning, I was left without service (hopefully only until tomorrow sometime, but who knows). They said the people who can help are not working today.
That's a very bad start as I had gone through the steps carefully with Henry, their sales person, in detail BEFORE signing up and in fact a few weeks ago. It seems they push for the sale and then drop you.
The person who is on support today says if they had simply created my ppp profile on Friday, he could have loaded it for me today and I would be live, but they couldn't be bothered.
Then there's the router, which originally I expected to arrive in time for the switchover, but now I find out will only be sent by courier on Monday.
I'm definitely regretting this encounter before I even go live.
Unfortunately Home Connect has let me down badly and I'm very disappointed. When Vox was disconnected this morning, I was left without service (hopefully only until tomorrow sometime, but who knows). They said the people who can help are not working today.
That's a very bad start as I had gone through the steps carefully with Henry, their sales person, in detail BEFORE signing up and in fact a few weeks ago. It seems they push for the sale and then drop you.
The person who is on support today says if they had simply created my ppp profile on Friday, he could have loaded it for me today and I would be live, but they couldn't be bothered.
Then there's the router, which originally I expected to arrive in time for the switchover, but now I find out will only be sent by courier on Monday.
I'm definitely regretting this encounter before I even go live.
Chris.Geerdts
Expert Member
Home Connect are now blaming Frogfoot for the delay in activation. Going 30 hours (and counting) without internet these days is really not on
- Joined
- Aug 14, 2018
- Messages
- 660
- Reaction score
- 294
Hi Chris, we have investigated and fast tracked the change of ISP order. You can now test.
Sirus_the_virus
Well-Known Member
- Joined
- Oct 15, 2009
- Messages
- 286
- Reaction score
- 28
Seems others have different experiences. Mine has been a pleasure so far.
They sorted out my ftth install which Vox couldn't do for months even though it was a frogfoot line.
Line was installed and I had access to it Same day. Speeds are good no issues at all. All in all best service I have received from an isp in a decade or ever. Especially the lady who assisted me (Think it was Vusi). She was absolutely amazing.
They sorted out my ftth install which Vox couldn't do for months even though it was a frogfoot line.
Line was installed and I had access to it Same day. Speeds are good no issues at all. All in all best service I have received from an isp in a decade or ever. Especially the lady who assisted me (Think it was Vusi). She was absolutely amazing.
Chris.Geerdts
Expert Member
Thanks. 'Fast tracked' - order was in mid August but I very much appreciate your follow up and fast response.
Please supply test credentials then - currently connection is still failing and no updated credentials supplied to me (edit: I guess that comes from Home Connect and it seems they don't issue credentials ahead of time)
Last edited:
- Joined
- Aug 14, 2018
- Messages
- 660
- Reaction score
- 294
Hi Chris, yes correct, your ISP will need to provide these credentials.
ViciousClone
Executive Member
Getting bad speeds again in George, avg is about 38-45mbps down and up klaps it at 100mbps no problems. Latency is around the 35ms mark
ld13
Honorary Master
The existing thread should do?
Home-Connect ISP Feedback
I have been using Cipherwave / Home-Connect's 100/100Mbps package for the past two weeks and I have SADV (SA Digital Villages) as my fibre provider. My experience thus far has been extremely positive. I have been seeing constant speeds of 95Mbps+ and my downloads on Steam, Origin, etc...
mybroadband.co.za
Bionic
Expert Member
Moved to home connect a week now. Service is awesome. Unfortunately I can't say much for the internet experience. Can't play real debrid files without any buffering. Also noticed that general browsing is a bit sticky. I even reinstalled Kodi but still the same. I'm on a 25meg line and the files I'm playing are only 3gb. Speed tests locally is fine. International latency to Europe is about over 200ms,sometimes 300ms but line speed is fine. Any ideas? I'm undecided if I should log this with them as yet.
wingnut771
Honorary Master
if you running windows OS, try downloading tcpoptimizer4 setting slider to your linespeed and choose optimise, restart. also don't use wifi.Moved to home connect a week now. Service is awesome. Unfortunately I can't say much for the internet experience. Can't play real debrid files without any buffering. Also noticed that general browsing is a bit sticky. I even reinstalled Kodi but still the same. I'm on a 25meg line and the files I'm playing are only 3gb. Speed tests locally is fine. International latency to Europe is about over 200ms,sometimes 300ms but line speed is fine. Any ideas? I'm undecided if I should log this with them as yet.
wingnut771
Honorary Master
try installing pingplotter and do about 500 counts at 1 sec intervals to 5.39.226.191
like this:
like this:
wingnut771
Honorary Master
your jitter is bad:Moved to home connect a week now. Service is awesome. Unfortunately I can't say much for the internet experience. Can't play real debrid files without any buffering. Also noticed that general browsing is a bit sticky. I even reinstalled Kodi but still the same. I'm on a 25meg line and the files I'm playing are only 3gb. Speed tests locally is fine. International latency to Europe is about over 200ms,sometimes 300ms but line speed is fine. Any ideas? I'm undecided if I should log this with them as yet.
Bionic
Expert Member
Will try that. BTW.. My setup is on ethernet.
Bionic
Expert Member
Thanks. Will log it with them tomorrow. Let's hope it's this.
wingnut771
Honorary Master
but that was from you phone over wifi, try also downloading https://www.acrylicwifi.com/en/wlan...oftware-tools/wlan-scanner-acrylic-wifi-free/ to see what channels are free, maybe you have some interference, router location also makes a big difference, especially the height, try mount it higher.
wingnut771
Honorary Master
also i use an app on my iphone called wifi-sweetspot, not sure of android equivalent, but that will help finding dead spots with the wifi.
Bionic
Expert Member
Ran a few tests on ethernet at 23:00 with no devices and minimal activity on my network. I also sent these results to them. I'm still unable to play Real debrid streams!
wingnut771
Honorary Master
not good those ping spikes, which fibre network are you on as your issue seems with them and not homeconnect, even tho one has to go through isp for these kind of things?Ran a few tests on ethernet at 23:00 with no devices and minimal activity on my network. I also sent these results to them. I'm still unable to play Real debrid streams!
i'll send my pingplotter just now for you to compare when i'm off wifi.