Home-Connect ISP Feedback

Excalibur said:
That's not certain as other people in my estate are not complaining.
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ymmv

they are probably moms and pops that check their email and netflix.

what speed do you get with fast.com?

local doesn't get affected with packetloss nearly as much as international.
 
wingnut771 said:
why pay for a 1 gig line then, downgrade to the slowest speed? this is like giving eskom bailout money.
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I have already downgraded to a 10/10 line again. In fact, I started off with a 50/50. Then went for the biggest package. On both the 1Gbps and 50Mbps lines, download speeds did not exceed 2Mbps. So, I went down to 10/10 and now also get between 1-2Mbps on the line. Streaming is now impossible, especially international streams, but then again, downloading movies and series is legal in SA, so this is the only route for me to watch new content.
 
wingnut771 said:
it's not HC issue but FNO issue, changing ISP's won't fix the problem.
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I do agree, but if your ISP does not respond and gives an indication that they do not care (because now you are having 2 problems instead of one), leaving them may well be the solution, albeit to give yourself peace of mind and getting better service elsewhere.
 
Has anyone notified Home Connect of this thread with all the latest issues?
 
Jopie Fourie said:
I have already downgraded to a 10/10 line again. In fact, I started off with a 50/50. Then went for the biggest package. On both the 1Gbps and 50Mbps lines, download speeds did not exceed 2Mbps. So, I went down to 10/10 and now also get between 1-2Mbps on the line. Streaming is now impossible, especially international streams, but then again, downloading movies and series is legal in SA, so this is the only route for me to watch new content.
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maybe cloudflare warp+ could help you in your situation? @cavedog
what speed do you get on fast.com?
 
wingnut771 said:
maybe cloudflare warp+ could help you in your situation? @cavedog
what speed do you get on fast.com?
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Can't check now, been without fibre for a while now. HC has logged two issues with Evotel, but they don't seem to respond. South African Internet.... probably something one has to get used to.
 
Jopie Fourie said:
Can't check now, been without fibre for a while now. HC has logged two issues with Evotel, but they don't seem to respond. South African Internet.... probably something one has to get used to.
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So bashing HC for at least trying makes no sense.
If Evotel isn't interested, migrating to any other ISP isn't going to magically fix your issue.
 
MEIOT said:
So bashing HC for at least trying makes no sense.
If Evotel isn't interested, migrating to any other ISP isn't going to magically fix your issue.
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Not bashing them at all. They provide the service and need to do everything they can to solve my issues, which they are trying. Alternatively, they should consider dropping Evotel, if the company is unable to perform services. So, either way, HC needs to stand up for the service they are advertising, offering and making me pay for.
 
wingnut771 said:
ymmv

they are probably moms and pops that check their email and netflix.

what speed do you get with fast.com?

local doesn't get affected with packetloss nearly as much as international.
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I got 22 Mbps (100 Mbps line) when I tested on Fast.com this past Wednesday, will test again tonight. Streaming breaks like hell.
 
blah99 said:
Has anyone notified Home Connect of this thread with all the latest issues?
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I doubt it would help, these people DO NOTHING about incidents logged with their Helpdesk so I doubt a thread would move them. Hell even Hello Peter doesn't make them flinch. I know other ISPs also have their issues but you would see for example Afrihost communicating regularly with clients and making an effort to get things resolved, not Home-connect.
 
Shpongle said:
How the hell do you manage to use 1.8TB in 6 days:ROFL::ROFL::ROFL:
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Yep, with HC and Evotel I ran 24 hours a day the whole month - barr the few days when Evotel was down and did not even manage 700GB the whole month. But that was the top Fibre speeds they offered.
 
Shew.. This chat took off! Just to add, I have been experiencing issues with connecting to RD servers as well as I noticed general internet not the best. I called them twice in the last week and they said it will be logged with MF. They didn't come back to me. I then logged a call on their portal and 3 days later nothing. Today I called them and they can't find my log even though I see it on their portal. I had to then screen shot the call that was logged to their support email. They then said it will be logged with MF and apologized. If they don't come back to me next week, will be canceling with them. Just need to find someone else. Sad thing is that where do you go? HC is the cheapest as well.
 
Excalibur said:
I doubt it would help, these people DO NOTHING about incidents logged with their Helpdesk so I doubt a thread would move them. Hell even Hello Peter doesn't make them flinch. I know other ISPs also have their issues but you would see for example Afrihost communicating regularly with clients and making an effort to get things resolved, not Home-connect.
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That's one thing I miss with Cool Ideas. They had a rep
 
Bionic said:
Shew.. This chat took off! Just to add, I have been experiencing issues with connecting to RD servers as well as I noticed general internet not the best. I called them twice in the last week and they said it will be logged with MF. They didn't come back to me. I then logged a call on their portal and 3 days later nothing. Today I called them and they can't find my log even though I see it on their portal. I had to then screen shot the call that was logged to their support email. They then said it will be logged with MF and apologized. If they don't come back to me next week, will be canceling with them. Just need to find someone else. Sad thing is that where do you go? HC is the cheapest as well.
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Yeah, here we are, like the old days of the Internet... having 'fibre' but no internet connection for a day now. God knows how long you have to wait to come online again....
 
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