How to get Telkom FTTH line without data?

I received a reply now - apparently I now have to wait 1-3 weeks. I explained that in previous emails, it was mentioned that an order number was to follow shortly, with a 1-2 week lead time for installation.

So it looks like I might only have an order in the new year - joy. This unfortunately means that I will land up with having to carry the costs of both my ADSL and Fibre (eventually) at the same time.

Let's see how things pan out I suppose.
 
MeTsU said:
I received a reply now - apparently I now have to wait 1-3 weeks. I explained that in previous emails, it was mentioned that an order number was to follow shortly, with a 1-2 week lead time for installation.

So it looks like I might only have an order in the new year - joy. This unfortunately means that I will land up with having to carry the costs of both my ADSL and Fibre (eventually) at the same time.

Let's see how things pan out I suppose.
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Yar dude, I am now struggling to get my analog and DSL lines cancelled, even tough it was physically removed the 2nd of this month :/ I am still paying for its use :/, since mailing three times to the cancellation inbox and no rep has phoned me in the 48-72 hour period to confirm... I have now informed them on said inbox address, I refused to pay after the original emails 20 day notice period has expired.
 
My line is still dead. Losing my mind in frustration.

I've logged a fault with Telkom. Not getting my hopes up about a speedy turnaround.
 
Bryn said:
My line is still dead. Losing my mind in frustration.

I've logged a fault with Telkom. Not getting my hopes up about a speedy turnaround.
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Have you tried tweeting @TelkomZA?

The social media guys are usually a lot more efficient at sorting stuff out.
 
Received this sms from Telkom:

Subject:SysGen: Fault ref: 128CEK221215 (<my landline>)
Dear Customer, <BR> <BR> Fault ref: 128CEK221215 reported on DN: <my landline> dated 2015/12/22, refers. <BR> <BR>Your DSL service was suspended as it has been migrated by your previous ISP and are currently not linked to any DSL service provider, hence the interruption in service. We therefore strongly advise that you contact your service provider of choice most urgently, to establish a DSL service and billing relationship. <BR> <BR>Regards, <BR> <BR> Openserve Client Service Operations
23 Dec 09:04

What the hell. Telkom's own billing and technical departments couldn't explain that message. My account payments are in order and my line was migrated back to Telkom from Afrihost over a month ago. The issue has since been escalated. Sigh.

Thoughts of FTTH are out the window. I guess that ain't happening any time soon.
 
In desperation I phoned even Afrihost, to ask about the line migration I requested two months ago, as it only transferred a few days ago. They said their system lists my number as cancelled and not migrated, which they found worrying. They're going to investigate and call me back.

I will lose my s**t if Afrihost cancelled my line. I know I selected migrate back to Telkom in the Clientzone. Apparently it can take up to 2 weeks to recover a cancelled line.

Edit: Afrihost are confident they didn't order a cancellation. Thank god.
 
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MeTsU said:
I received a reply now - apparently I now have to wait 1-3 weeks. I explained that in previous emails, it was mentioned that an order number was to follow shortly, with a 1-2 week lead time for installation.

So it looks like I might only have an order in the new year - joy. This unfortunately means that I will land up with having to carry the costs of both my ADSL and Fibre (eventually) at the same time.

Let's see how things pan out I suppose.
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Any further communication from Telkom? I know quite a bit is happening in the background and some arses are being kicked.
 
MeTsU said:
That sucks. I hope you come right - let us know how things go.
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Looks like the mystery has been solved. The issue was caused by me requesting a line migration from Afrihost to Telkom. Apparently the lines end up in some purgatory hell called 'holding' after a migration, and require an ISP to activate them within 5 business days or so before they are suspended. Crystal Web received no such request from Telkom to do so, and the line was then suspended. They've since sent the activation request, and said it should be quick once Telkom receive it. That was at 3pm though and my line is still dead.

The one person at Telkom who knew what was going on with my line said that it doesn't seem like any ISP's are being sent activation notices, and that at least 20 people have had my exact issue this week alone.
 
8 hours later and still my line is dead. Can't believe this is all because Telkom decided to suspend my line for no good reason whatsoever.
 
The amount of misinformation and contradicting information coming from Telkom about my dead line is staggering. Every time I phone there's a new story.

The person I'm inclined to believe said that no DSL issue should take down a voice line, and that she can even detect a fault 190m away from me. All I can do is wait for a technician apparently. At least she confirmed that the ticket is currently open (it's been closed and opened again many times).

I also found out that cancelling a line when it's with an ISP is a huge mission, as it must first finish migrating to Telkom's system before they can cancel it. At least I'll be able to cancel quickly after all this.
 
Hi guys,

I've lodged an application with ISPAfrika for their 20meg line. I'm Going to combine that with Afrihost data (200GB). I'm Already using them for my DSL data and very happy with their service. I'm based in Linkside. Will keep everyone updated as to how this works out.
 
Winky Maximus said:
Hi guys,

I've lodged an application with ISPAfrika for their 20meg line. I'm Going to combine that with Afrihost data (200GB). I'm Already using them for my DSL data and very happy with their service. I'm based in Linkside. Will keep everyone updated as to how this works out.
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Look forward to hearing more WM.

It has been almost a month since I sent in my application form to ISP Afrika. Theres been over 20 emails back and forth since then. I still don't have an order number. I've been told by Telkom that I am good to go for Fibre, as of 3 weeks ago.

ISP Afrika said they had to lodge a manual application and not an online one (apparently the manual one doesn't get an order number...). I have been asssited by someone here and am so greatful for what they have done.

Let's hope that ISP Afrika can get going now.
 
MeTsU said:
It has been almost a month since I sent in my application form to ISP Afrika. Theres been over 20 emails back and forth since then. I still don't have an order number. I've been told by Telkom that I am good to go for Fibre, as of 3 weeks ago.

ISP Afrika said they had to lodge a manual application and not an online one (apparently the manual one doesn't get an order number...).
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Geez you've been waiting a while. After a small hickup my application is finally being processed by telkom. Also had a few back&forth emails to ISPAfrika. Hopefully the installation gets done before Feb. I also don't have an order #. It's kind of frustrating. But as far as I know my order must have been submitted online (I wasn't told the opposite). Holding thumbs for us both!

Keep us posted @WM !! May the odds be ever in your favour!
 
sirbluepants said:
Geez you've been waiting a while. After a small hickup my application is finally being processed by telkom. Also had a few back&forth emails to ISPAfrika. Hopefully the installation gets done before Feb. I also don't have an order #. It's kind of frustrating. But as far as I know my order must have been submitted online (I wasn't told the opposite). Holding thumbs for us both!

Keep us posted @WM !! May the odds be ever in your favour!
Click to expand...

At this point the excitement has mostly worn off for me. For a month I've had the family harassing me, had to make endless phone calls and emails, asked when I get home if anyone from Telkom stopped by etc.

It's hard to believe that Telkom doesn't have a system in place where orders are lined up in priority and/or according to who is responsible for the home installations. There is seemingly nobody who can help me understand when I'm getting an installation.

I even received a call today from Telkom, telling me that my area is fibre enabled and that I can boost my internet experience. So not only can they not see that I already have an order in, but even after I supplied an order number they could not immediately provide any assistance. They just said they'll investigate and call me back.
 
It's sad to see that no matter how much Telkom might want to change, they're still a big dinosaur and a long long way off from being anywhere near efficient.

I remember that when ADSL just came out the same thing happened. It took weeks if not months for them to enable the line for ADSL. History is repeating itself and it shows that Telkom hasn't really evolved in terms of making things more streamlined and efficient. Fine, they're rolling out fibre but at a very slow pace and when your area is done, good luck getting it in a decent time frame.
 
Bryn said:
It's hard to believe that Telkom doesn't have a system in place where orders are lined up in priority and/or according to who is responsible for the home installations. There is seemingly nobody who can help me understand when I'm getting an installation.
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There is and always has been a system... from what I hear the person capturing the order placed it incorrectly on said system and it got... lost.
 
Bryn said:
Telkom are telling me that they only install FTTH as part of a line+data 24 month contract. I've checked a few ISP websites and don't see an option to have one of them organise just the line for me. I was banking on being able to get my data elsewhere, seeing as Telkom doesn't offer more than 200GB and because Telkom's fibre network is supposed to be open-access.

Does anyone here pay Telkom for just their fibre line? How did you apply?


Web Africa seem to be the best option if I can't organise a line from Telkom. R1748pm for 100Mbps 500GB with 1TB midnight data, router and fibre installation isn't bad.
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I ordered my fibre line from webafrica a week ago. Even though it looks like you cannot order the line and data separately from them, when you actually place the order you can. It asks you separately to choose the line then data. The 100 line itself is R 850 a month. Then I presume you can get data from somewhere else.

When I login to their website an view my services the line and data are separate.
 
Winky Maximus said:
Hi guys,

I've lodged an application with ISPAfrika for their 20meg line. I'm Going to combine that with Afrihost data (200GB). I'm Already using them for my DSL data and very happy with their service. I'm based in Linkside. Will keep everyone updated as to how this works out.
Click to expand...

Do you have an update? I'm also in Linkside still waiting for a call from telkom to book installation time.
 
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