iBurst system upgrade this weekend.

[Volt4ge]

just a question will the new line help improve our speed or become unshaped or something that will allow us to contend with internet in europe or us pl0x would help greatly

 

[jannievanzyl]

All previous issues listed still applicable.

I'm chasing the usage report. Seems the totals are correct (can anyone confirm) but the up/down numbers are wonky.

 

[Gekco]

I'm chasing the usage report. Seems the totals are correct (can anyone confirm) but the up/down numbers are wonky.

Thanks.
Yes would appear that the 'Remaining' total is correct.

 

[Devviem]

Login error

Apologies an error has ocurred during login.

Please try again later or call client services on 0877 20 20 20

This is what I get when trying to login!
:/

 

[jannievanzyl]

Thanks.
Yes would appear that the 'Remaining' total is correct.

Cool, ETA right now is 48 hours.

 

[Gekco]

Login error

Apologies an error has ocurred during login.

Please try again later or call client services on 0877 20 20 20

This is what I get when trying to login!
:/

Yes got that a couple of times yesterday as well. (Today has been OK so far..)
Seems to come and go.

 

[Devviem]

Still getting the same error!
:/

 

[The_Unbeliever]

All quiet on the iburst front... <touch wood>

 

[diegoa]

Downloaded and Uploaded are showing negative figures, not positive, but Total is positive

 

[iBurst]

We are getting there guys.


Thanks so much for your understanding and patience.

Your valued feedback is also appreciated.

 

[nextstep]

Is it just coincidence that the iBurst performance deteriorated after the system upgrade?

I've worked with a demo kit supplied by Eject for 2 days (13 & 14 Aug) before deciding that it's time to ditch the blue & green. Speeds over the weekend were just as good, but it went downhill since last night.

Upload speeds are stil ok - 0.25 Mb/s, but downloads went from almost 0.98Mb/s to a meager 0.05Mb/s ...

http://www.speedtest.net/result/543037241.png

 

[iBurst]

Hi guys.


Please try the following.

Disconnect power from iBurst terminal for about two minutes.

Re-power and connect again.

There was a provisioning error which has been solved during the day. your device must be off the network for about two min and then when you connect again you will be provisioned into the correct basket.

Please try and let me know.

Thanks

 

[nextstep]

Worked for me, thanks - back to 0.93Mb/s

http://www.speedtest.net/result/543048448.png

 

[Gekco]

Just ran another test:

Ping : 205 ms
Download : 0.05 Mb/s
Upload : 0.13 Mb/s

http://www.speedtest.net/result/543048023.png

That download is locked down solid at 0.05 Mb/s
What do you mean by a "provisioning error" ?

 

[Gekco]

Worked for me, thanks - back to 0.93Mb/s

http://www.speedtest.net/result/543048448.png

OK - Guess I will try again.. Will post results in about 10-15 minutes.

 

[nextstep]

OK - Guess I will try again.. Will post results in about 10-15 minutes.

It's not a fluke, seems to be really ok now, I just hit 1.00 Mb/s:

http://www.speedtest.net/result/543055414.png

Thanks a lot, Shaun.

btw - I'm new to the iBurst section, who are the other iBurst representatives around here (for future reference)?

 

[iBurst]

Just me.

Jannie will pop in now and then to "Kick the tyres".....

 

[jannievanzyl]

Just me.

Jannie will pop in now and then to "Kick the tyres".....

Actually, I pop in every now and then to check up on Shaun.

 

[Gekco]

Actually, I pop in every now and then to check up on Shaun.

* Tyres kicked *

 

[Devviem]

Apologies an error has ocurred during login.

Please try again later or call client services on 0877 20 20 20