Hi
I have been an Mweb customer for a few years now and have always had a bit of a rocky experience with them, whether it be atrocious customer support or archaic account management policies.
I must admit, I have hit my absolute limit of the amount of blatant abuse Mweb is forcing me to endure. As of the past few months, they have been consistently throttling me to an absurd level. I have a 2mb uncapped line with them and they constantly throttle (the entire connection) to 256kbps. As you can imagine with this speed the is nothing you can do, besides waiting a few minutes to go through your Gmail/Facebook.
Now you are probably wondering: "What is your internet usage?". Well, if I hit any where between 40gb to 80gb, they will throttle me to 256kbps for the entire week (sometimes more)! Here is where the problem really begins: They measure your usage aver a 30 day period but every time they throttle you, they don't reset your cap 'limit'. What does this mean? This means that say I used 60gb last week and they throttle, if I use 20gb this week they will throttle me again! Don't you dare insinuate I am a liar because it is happening to me. I have phoned countless times to the ''technical/customer support' and they tell me that I am throttled based on 30 days of usage. I am in a perpetual state of being throttled. I usually only get between 4-7 days of reprieve before they throttle me again!
Of course I am canceling and going to give Afrihost a good o'll college try, but since I made the decision on the 2nd December, I now have to still pay for the WHOLE of December and January! Typical pseudo 'legal' tactic used by shady companies to punish those who dare leave. 10 min to sign up but two months to leave...
Mweb of course blames me, the customer, for all this stating: "If you are going to use such a HIGH amount of data then you should get the R1199pm uncapped, unshaped 2mb data package". They are putting an absurd hard limit on their 'uncapped' offerings that I am just so incredibly jaded to any of their 'offerings' and wouldn't be surprised if that 'offering' was also throttled...
Please don't use mweb if you plan to do anything more than looking at your gmail. They are a greedy, corrupt and consumer terrorizing based 'business'.
I have been an Mweb customer for a few years now and have always had a bit of a rocky experience with them, whether it be atrocious customer support or archaic account management policies.
I must admit, I have hit my absolute limit of the amount of blatant abuse Mweb is forcing me to endure. As of the past few months, they have been consistently throttling me to an absurd level. I have a 2mb uncapped line with them and they constantly throttle (the entire connection) to 256kbps. As you can imagine with this speed the is nothing you can do, besides waiting a few minutes to go through your Gmail/Facebook.
Now you are probably wondering: "What is your internet usage?". Well, if I hit any where between 40gb to 80gb, they will throttle me to 256kbps for the entire week (sometimes more)! Here is where the problem really begins: They measure your usage aver a 30 day period but every time they throttle you, they don't reset your cap 'limit'. What does this mean? This means that say I used 60gb last week and they throttle, if I use 20gb this week they will throttle me again! Don't you dare insinuate I am a liar because it is happening to me. I have phoned countless times to the ''technical/customer support' and they tell me that I am throttled based on 30 days of usage. I am in a perpetual state of being throttled. I usually only get between 4-7 days of reprieve before they throttle me again!
Of course I am canceling and going to give Afrihost a good o'll college try, but since I made the decision on the 2nd December, I now have to still pay for the WHOLE of December and January! Typical pseudo 'legal' tactic used by shady companies to punish those who dare leave. 10 min to sign up but two months to leave...
Mweb of course blames me, the customer, for all this stating: "If you are going to use such a HIGH amount of data then you should get the R1199pm uncapped, unshaped 2mb data package". They are putting an absurd hard limit on their 'uncapped' offerings that I am just so incredibly jaded to any of their 'offerings' and wouldn't be surprised if that 'offering' was also throttled...
Please don't use mweb if you plan to do anything more than looking at your gmail. They are a greedy, corrupt and consumer terrorizing based 'business'.
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