MWEB Uncapped Subscribers Feedback

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yeh, best night in two weeks

dadat10.jpg
 
I am getting epic speeds (for my line that is) between 1 am and 6 am... Between 6 and 7 my speed drops from 40KB/s to 2KB/s. Speed will only pick up at 1am again. Im having the living crap shaped out of me at 11 at night? :erm: I am starting to doubt the "shaping according to available bandwidth" copy and paste reply we always get.

MWEB support is pathetic. They told me that a support technician will phone me on Sunday, that never happened (its been more than a week since I first sent them an email hoping to get some support). I guess all their support staff are now fielding calls from angry customers with compromised accounts.
 
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Hey Jouda, same here for the last 8 days, hence my happiness at last night's performance..
 
jouda said:
I am getting epic speeds (for my line that is) between 1 am and 6 am... Between 6 and 7 my speed drops from 40KB/s to 2KB/s. Speed will only pick up at 1am again. Im having the living crap shaped out of me at 11 at night? :erm: I am starting to doubt the "shaping according to available bandwidth" copy and paste reply we always get.

MWEB support is pathetic. They told me that a support technician will phone me on Sunday, that never happened (its been more than a week since I first sent them an email hoping to get some support). I guess all their support staff are now fielding calls from angry customers with compromised accounts.
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Hi Jouda

Please advise with which email address you previously logged your request for technical assistance and/or your account details, in order for me to do a follow up and to try to assist in the resolution of your queries.

Regards,
MWEB
 
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MWEB Operations said:
Hi Jouda

Please advise with which email address you previously logged your request for technical assistance and/or your account details, in order for me to do a follow up and to try to assist in the resolution of your queries.

Regards,
Wayde
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Sent a PM.

I got a call from a technician a few minutes ago, Ill send you the tracert and other details as soon as possible.
 
copacetic said:
Phoned this morning, assured a technical specialist would phone back as soon as possible.

Definitely considering other options now.
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copacetic said:
Guys must be really busy, as I have not received a call yet.
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copacetic said:
:rolleyes:
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copacetic said:
:rolleyes:
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Received a call.

The guy said they would escalate to the network people as the issue is clearly one of shaping.

Bottom line seems to be that there is no chance I will ever receive the same speeds I received when I first started as there are simply more people on the network now then there were when I first joined (this is from the horses mouth, I am not making stuff up).

Whatever the reason you cannot do this to a customer - Expect them to be happy with speeds that are slower than what they first got used to. In my case, from the shaped sites it was a question of half line speed in the beginning to now getting perhaps 1/10 - 1/20th line speed (and on 384, that's absurdly slow).

Anyway, best of luck to MWEB with what is no doubt a nightmarish balancing act.
 
xrapidx said:
^^ My exact problem - I've sent in my cancellation.
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Jah, but WHERE to go?

I've tried OpenWeb uncapped - that was sh*te - after 60Gb you get throttled to death. Afrihost's Uncapped was even worse.

I don't mind daytime p2p/nntp shaping, but nightime shaping? #WTF? I pay good money for a 4Mb line, I expect the benefits. Most days I get up in the morning to find that only 1 out of 4 or 5 queued episodes are downloaded, and rest are trickling along anywhere between 0-20KBs.

In the past week, the max speed I have seen on my line is 120KBs or so. Not ayoba!

The only redeeming factor about MWeb is that no matter the time of day, I can browse the web, watch numerous YouTube clips and none of that is ever shaped/throttled, whereas on OpenWeb/Afrihost even that was impossible.
 
Naks said:
R400 more? nah, not worth it.

Besides, after having been a loyal OpenWeb customer over the past 2 years, they treated me like crap with the whole uncapped saga.
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Who hasn't been treated like crap since the whole uncapped saga?

Trust me it is worth it...

OWuncappedafterhours-1.jpg
 
Naks said:
R400 more? nah, not worth it.

Besides, after having been a loyal OpenWeb customer over the past 2 years, they treated me like crap with the whole uncapped saga.
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Sounds like you chose the uncapped lite option...

Go to GOLD uncapped on IS or Neology.
 
Any1 else not able to do anything? Im on my telkom account atm since I cant do anything with my mweb account (dials out but cant browse or anything).
 
Been notified of a radius fault wrt Username/password authentication
 
No clue,this was while I was on the line with Mweb Business. My home uncapped account is still working but I won't dare to restart it to test :P
 
Here my feedback so far on a shaped mweb uncapped 4meg account.

Downloading an ubuntu iso at no less than 390KB/s (5 threadd) from an international server.

Feeling a bit nauseous at the moment, gonna go lay down, then see what speeds I get later this evening.
 
copacetic said:
Received a call.

The guy said they would escalate to the network people as the issue is clearly one of shaping.

Bottom line seems to be that there is no chance I will ever receive the same speeds I received when I first started as there are simply more people on the network now then there were when I first joined (this is from the horses mouth, I am not making stuff up).

Whatever the reason you cannot do this to a customer - Expect them to be happy with speeds that are slower than what they first got used to. In my case, from the shaped sites it was a question of half line speed in the beginning to now getting perhaps 1/10 - 1/20th line speed (and on 384, that's absurdly slow).

Anyway, best of luck to MWEB with what is no doubt a nightmarish balancing act.
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What pisses me off is the fact that some people are crippled by this more than others
 
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