MWEB Uncapped Subscribers Feedback

[Sandman30s]

512kb connection and getting 22K/s on astraweb

funny enough I was getting full speed on Afrihost for the last 2 days but I suppose that would have gone pear-shaped at 30G

So I suppose this is the best we can hope for regarding download speed? Tried different ports and now SSL on news - same speed.

 

[D34M0n7]

Really BAD!

My torrents are going at 2kb/s

My HTTP is slow

My pings are bad.

and I can't stream at all, youtube is ok, not as good as it was before but its useable. BUT I can't watch anything else, on megavideo I wait around 4min and I only get 18seconds of watching time.

I can understand the heavy shaping on torrents but streaming? why? Its shaped to the point that I can hardly use it at all, may as well be a 56k modem and not a 512k line.

 

[killadoob]

Sounds like a problem in your area dude

 

[SabreWolfy]

Reposting message from the Official Q&A here to see if anyone has any suggestions.

Podcast mp3s downloaded from two different computers over the last two or three days via HTTP from local and international sites run at maximum speed (38Kbps) for some time (say 70% or 90%) and then just stall to 0Kbps but don't time out.

I've tried downloading with wget and via Firefox -- same problem. I've restarted both machines and my router. I tried downloading a .deb file and it too stalled after 2MB, but it resumed after wget reported "Connection reset by peer". I could usually resume broken downloads. If I try to now, wget just hangs trying to connect to the HTTP site. I've actually watched the download stall many times to see what happens -- the download speed just drops from 38Kbps to 0 in a matter of 1 or 2 seconds. I've tried downloading with the "no-cache", but this had no effect.

Browsing and email and YouTube "streaming" seem to be fine.

Effectively I'm no longer able to download anything. I've used 6.5GB this month. I'm seriously confused on this one.

 

[cavedog]

I'm actually getting full speed on Usenet and p2p this morning.

 

[xrapidx]

Yeh - I think they just shaping VERY heavily in business hours.

 

[hambone]

I've Nothing to Complain About

Unshaped Protocols

Local







International





​

Shaped Protocols

BitTorrent: Averages 396Kb/s to 408Kb/s
news.mweb.co.za 408Kb/s
RapidShare Premium: 362Kb/s
?Skype: Purring like a kitten
Steam: No disconnects
Internet Radio 0 Stutter
Streaming Media Buffers for less than a second​

 

[hambone]

Trace Route Help

Please could someone look at this trace route:

Tracing route to mydsc.co.za [74.53.85.114]
over a maximum of 30 hops:

  1     2 ms     1 ms     2 ms  . [192.168.2.1]
  2     *        *        *     Request timed out.
  3    44 ms    42 ms    42 ms  tengig-0-0-0-110.vic-ipc-1.mweb.co.za [196.22.16
9.170]
  4    46 ms    43 ms    43 ms  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
  5   111 ms    80 ms   199 ms  tengig-0-0-0-0-12.vic-up-1.mweb.co.za [196.22.16
9.241]
  6   270 ms    72 ms    59 ms  tengig-0-2-0-0.mid-1.mweb.co.za [196.22.169.219]

  7   265 ms   270 ms   353 ms  ap2522-1-s7-smg.mweb.net [196.22.163.230]
  8   367 ms   278 ms   263 ms  79.141.38.37.available.above.net [79.141.38.37]

  9   337 ms   340 ms   356 ms  so-1-1-0.mpr1.dca2.us.above.net [64.125.31.186]

 10   422 ms   399 ms   362 ms  so-1-0-0.mpr3.iah1.us.above.net [64.125.29.37]
 11   388 ms   492 ms   476 ms  xe-0-3-0.cr1.iah1.us.above.net [64.125.30.101]
 12   362 ms   362 ms   367 ms  xe-0-1-0.er1.iah1.us.above.net [64.125.28.5]
 13   369 ms   369 ms   370 ms  209.66.99.94.available.above.net [209.66.99.94]

 14   375 ms   375 ms   374 ms  et5-4.ibr04.dllstx3.theplanet.com [70.87.253.53]

 15   370 ms   371 ms   371 ms  te7-2.dsr01.dllstx3.theplanet.com [70.87.253.10]

 16   373 ms   372 ms   371 ms  82.fd.5746.static.theplanet.com [70.87.253.130]

 17   494 ms   614 ms   377 ms  te1-1.car05.dllstx6.theplanet.com [70.87.254.170
]
 18   375 ms   377 ms   609 ms  mydsc.co.za [74.53.85.114]

Trace complete.

... and tell me how my traffic gets routed to the world. As I'm in the armpit of ZA, does it go GHT/PE/ CT OR DUR OR JHB? Or am I speaking a load of baloney?

 

[cavedog]

A lot of p2p going on. I see 8 mweb peers in uTorrent on a 3.8GB torrent.

 

[Gordon_R]

Please could someone look at this trace route:

<<snip>>

... and tell me how my traffic gets routed to the world. As I'm in the armpit of ZA, does it go GHT/PE/ CT OR DUR OR JHB? Or am I speaking a load of baloney?

All MWeb subscribers (currently) go via Victory Park in Jhb, which looks like a 10Gbps Metro-Ethernet:
hop 3 tengig-0-0-0-110.vic-ipc-1.mweb.co.za.

I'm based in Cape Town, and get an almost identical tracert, after the first 2 hops (29ms to Jhb). Your ping times look a bit slow (44ms at hop 3), but that could be a bad phone line, 384K ADSL, etc. The convoluted SAIX (Telkom) routing from Grahamstown to Joburg cannot be determined from this tracert.

After that some traffic goes via SEACOM, but this particular tracert seems to via SAT-3:
hop 7 ap2522-1-s7-smg.mweb.net

After that it joins the rest of the world on a major ISP (not quite Tier-1) called Above.net:
http://en.wikipedia.org/wiki/Tier_1_ISP

 

[SabreWolfy]

Unable to Download

Apologies for cross/re/posting, but this is driving me crazy and I need to determine if anyone else is experiencing this.

Since Wednesday, all mp3 podcast downloads (and other "large" files I think) all stall after several MB at 0kbps and never finish; they all download at 38Kbps until they stall at 0kbps. I've tried on different computers and from different sites; all downloads are standard HTTP, not P2P or torrent or anything like that. I've reset router and restarted computers and called Tech Support who reset the port, checked DNS on router etc.

Browsing, email, streaming is all fine. Any "large" file download just stalls after several MB and cannot be resumed. I download via command-line 'wget' (so no browser cache) but the same problem happens via Firefox. I have no proxies or anti-virus running. Before Wednesday evening, all downloads were running fine. Trying to resume with 'wget' hangs sending the HTTP request, despite the fact that starting the download from scratch works. Sometimes 'wget' reports Connection reset by peer or Connection timed out, despite downloading at 38Kbps.

I've downloaded one of the 'problem' files via my AlwaysOn/MWeb 5 hours wireless access and it downloads to completion so the file itself is fine at the source.

Downloaded a mp3 podcast over an SSH connection works fine -- it downloads to completion.

It seems as though there is something wrong with some transparent HTTP proxy somewhere? Tech support said I was the first call about this issue though...

 

[sand_man]

It seems as though there is something wrong with some transparent HTTP proxy somewhere? Tech support said I was the first call about this issue though...

I've experienced the exact some thing on my mweb account at my business but seeing as the account is not used primarily for downloading I never bothered to investigate further. Also the problem is intermittent only occurring to every 1/10 downloads...

 

[Gatecrasher]

@SabreWolfy, for what it is worth, I had a youtube download stall yesterday, after getting about 1/2 way through. But it was in a download manager, and it resumed of its own accord after a few minutes. But I haven't see any systematic failure yet. Do you use a download manager? If I download anything more than a few megs, I always use a download manager.

 

[MWEB]

Hi SabreWolfy,

As mentioned in my PM, I'll be taking it up with the relevant engineers.

MWB.

 

[zorko]

I want to know if it will be possible to cancel with telkom, then drop my line from 4meg to 384 and get uncapped with mweb.

 

[xrapidx]

Should be - there's a switch to MWEB on their website.

 

[wir]

I'm getting horrible speeds on youtube lately, they hover around 30kb/s. Occasionally, if I'm lucky, setting the video to 360p makes the speed go back to normal - but only rarely.

I'm on a 4mbit line; newsserver and torrent speeds are fine, only youtube speeds are really, really **** for some reason.

 

[Soljaah]

Speeds on torrents and nzb's have picked up over the last few days.
-4mb line.

 

[Gatecrasher]

I'm getting horrible speeds on youtube lately, they hover around 30kb/s. Occasionally, if I'm lucky, setting the video to 360p makes the speed go back to normal - but only rarely.

I'm on a 4mbit line; newsserver and torrent speeds are fine, only youtube speeds are really, really **** for some reason.

If they are not streaming live, just pop them into a download manager and they will come down at your line speed.

 

[fxit_man]

Crap speeds at all hours for the last few days on YouTube too... What's going on?


4mb line, JHB