MWEB Uncapped Subscribers Feedback

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Ryansta said:
YAY finally have a date(didnt take that long actually but 3 weeks is long for me) will be getting adsl soon. 29th i have my anologue line. For the adsl line who is quicker(install) and better, mweb or telkom?
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Are you crazy?! Why didn;t you ask for it at the same time? Get the self install, or get MWEB to help you with the ADSL part.
 
Anyone on the business account? How much better is it than the normal account?
 
rsd said:
As far as I'm aware the only reason things are "shut down" at 8am is because that's what time demand for priority protocols starts to peak. MWeb doesn't have different shaping during the day and night as far as I can gather from previous statements. It just so happens that everyone rocks up at work at 8am and logs into facebook and there go your usenet speeds :)

This also means they don't ever "open the ports", the network just becomes less congested, so you are able to get better speeds on low priority protocols.
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that is what they say, but even on public holidays, 8am down goes the speeds! mweb definately have some sort of switch, even if they say they do not. Monitor the speeds, weekend, weekdays etc. you will quickly see what i mean
 
hambone said:
Are you crazy?! Why didn;t you ask for it at the same time? Get the self install, or get MWEB to help you with the ADSL part.
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They said i have to have my anolgue line installed before i can get an adsl installation or self install
 
i am thinking of getting mweb 384kb but i dont have a lan line where i stay atm.

i was thinking of getting iburst bcos its hassle free, no lan line needed but its capped :(

from the few posts i have read it looks like mweb has a good service but i have met someone who has a capped mweb account and they cant access google.
 
Mweb 4mb is great :D:D loving the speeds, do use a lot of torrents but more Ftp..

and i get full 420kb/s when transferring :love:
 
Eyenstyn said:
i am thinking of getting mweb 384kb but i dont have a lan line where i stay atm.

i was thinking of getting iburst bcos its hassle free, no lan line needed but its capped :(

from the few posts i have read it looks like mweb has a good service but i have met someone who has a capped mweb account and they cant access google.
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I can access Google just fine. Strange thing to be blocked, the people I talked to before they did uncapped has no such issues. Perhaps a DNS issue?
 
Download Stalling: Assistance Please

Posted to the "MWEB Uncapped ADSL - Official Q&A" thread and to the "MWEB Uncapped Subscribers Feedback" thread. Any assistance would be greatly appreciated.

The MWeb rep. on the official thread is assisting me with this problem and I have reported it telephonically to MWeb technical support. In the interests of getting other opinions and assistance, I'm posting here too.

Browsing, email and audio streaming on my uncapped 384kbps line work perfectly. I am not running any local proxies, firewalls or anti-virus software. Downloads of large (tens of megabytes) files (.deb and .tar.bz2 for example) complete successfully, downloading at full speed of 38kBps. Any files downloaded over SSH, SCP or from HTTPS sites complete successfully. The few flash videos I have tested have downloaded successfully.

Since the evening of Wednesday 14 April 2010, all HTTP downloads of MP3 files (podcasts, not music, but of course this makes no difference) from local and international sites stall, do not resume and eventually fail before completing. They download at full speed of 38kBps before they stall. They do not always stall at the same place, but often they do.

These downloads fail to complete on two wired desktops (Ubuntu Linux, using wget and Firefox) and two wireless laptops (Vista, using Chrome and Internet Explorer). They also fail on Windows XP (Internet Explorer) inside a VirtualBox virtual machine on one of the desktop machines. Very small MP3 files (less than 3MB) have all downloaded successfully. Files of 6MB or larger fail.

I have examined logs from wget and from the console version of WireShark, but these have not been helpful. On occassion, wget reports "connection reset by peer". The Vista machine reported that the "connection has been reset". These errors are only reported occassionally. Most times, the download simply stops at 0kBps and does not continue. The multitheaded console downloader 'aria2' was also unable to completely download files. It reported time-outs and eventually terminated the download. I've tested many different files with the various programs on many occasions. All downloads run at 38kBps before stopping.

Downloads also fail on my line when using a different router and username login. They do not fail with my router and username on a line at a different location.

I have hard-reset my router twice and tested with default settings as well as with my restored settings. My line/port has been reset twice in the last few days and Telkom reports that the line is working correctly.

I am left with no conclusion other than that the problem exists upstream of my router. That means my line or a proxy server, a caching server or a shaping server.

Any suggestions welcome. I've completely and utterly exhausted my options.
 
absk300 said:
that is what they say, but even on public holidays, 8am down goes the speeds! mweb definately have some sort of switch, even if they say they do not. Monitor the speeds, weekend, weekdays etc. you will quickly see what i mean
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What part of my earlier post don't you understand. Nobody flips a switch. Its normal human behaviour that lots of people logon at 8am. Look at a traffic graph (JINX).

Gordon_R said:
Shaping is done dynamically, so there is no fixed time, and it also depends on capcacity vs demand.

The short answer is that any time a 'normal' person is awake, the network will be busy.

MWeb doesn't disclose their traffic, but if you look at a 24 hour data graph from the JINX (Joburg Network Exchange), you will see that between 00h00 and 06h00 (weekdays) to 08h00 (weekends) is usually the best time:
http://stats.jinx.net.za/showtotal.php?img=day
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Gordon_R said:
What part of my earlier post don't you understand. Nobody flips a switch. Its normal human behaviour that lots of people logon at 8am. Look at a traffic graph (JINX).
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HAHAHA!
It might not be a 'switch' but it is a 'setting' dude and 'smart' companies do it.
MWEB do the same.
 
SabreWolfy said:
Any suggestions welcome. I've completely and utterly exhausted my options.
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Can/Have you tried a different router?

If you can't get hold of one, you can put the router in bridged mode and make a pppoe connection from your PC. See if that makes a difference.

If it is still a problem without your router managing the connection, then I think your conclusion will hold more weight.
 
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Gatecrasher said:
Can/Have you tried a different router?

If you can't get hold of one, you can put the router in bridged mode and make a pppoe connection from your PC. See if that makes a difference.
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Downloads with a different router (and different username) on my line also fail.

Downloads with my router (and my username) on a different line complete.
 
SabreWolfy said:
Downloads with a different router (and different username) on my line also fail.

Downloads with my router (and my username) on a different line complete.
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Interesting. So it looks like the problem is your line. Maybe a DSLAM fault. But a very weird one.
 
Gordon_R said:
... Its normal human behaviour that lots of people logon at 8am...
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I am not stupid! Why on a public holiday do you experience the same speed as per normal work day? PLEASE read my post before assuming I am a retard!
 
gdiza said:
HAHAHA!
It might not be a 'switch' but it is a 'setting' dude and 'smart' companies do it.
MWEB do the same.
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I'm not disagreeing in principle. It's called the 'Tragedy of the Commons'. If everyone wants to use a finite resource, the quality gets degraded:
http://en.wikipedia.org/wiki/Tragedy_of_the_commons

One solution is to set up rules, and 'shaping' is the simplest and most fair way of doing this. We don't know exactly how MWeb implement their policy, but it is surely not arbitrary and capricious. Bandwidth that is not used is wasted (it cannot be stored for future use).
 
absk300 said:
I am not stupid! Why on a public holiday do you experience the same speed as per normal work day? PLEASE read my post before assuming I am a retard!
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Its not hard to understand...mweb do shape their service just like all the other ISPs..

imo they're doing it in a smarter way as opposed to afrihost for instance...

Afrihost shape you heavily from 30gb's (or 60gbs whatever the amount is) as well as half your line speed everytime you reach one of their 'limits'

Mweb on the other hand, pretty much always shape you but allow you full speed of your line all the time... this means you get what you pay for (line speed) on higher priority protocols.... p2p is shaped quite a bit, but at the end of the month you can easily have accumulated 200gb's and more... where as with afrihost, by the time you're over a 100gb's you're probably sitting on a 384 connection....
 
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