Not yet. Mweb apologised and gave customers access to SAIX in case of problems. However, they then told us off for using it too much (capped) and throttled the speed. It looks like they can't be trusted.
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Not yet. Mweb apologised and gave customers access to SAIX in case of problems. However, they then told us off for using it too much (capped) and throttled the speed. It looks like they can't be trusted.
Lino
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Wait they gave so of us access to SAIX? WTF didn't they ever do that for me? Since I have had problems for weeks!
It is very slow for me, but I can browse.
Restart your router.
Maybe you didn't complain. They don't encourage that at Mweb.
Lino
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WTF I have been complaining about it for weeks now! Oh FFS this is getting beyond a joke. Now thanks to Seacom down again there is no internet
Lino
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Yes that is right, MWEB has blocked the ports that it uses to connect
Kosmik
Honorary Master
Wow Tanya trolling again I see. Mweb have failed over to SAIX for email and web browsing. The simple fact of the matter is p2p is not sustainable in their business model when using the saix backbone as there they are charged on a per gig basis, hence the heavy use of seacom and other cables when they come online.
Guys be serious, you have a major cable fault to the current biggest bandwidth supplier in SA. At least we can still browse and get email and are not totally cut off thanks to the redundancy put in via mweb. So p2p is stopped for a while till the problem is fixed, here's news, the net is not going to vanish ok?
When there is a second cable alternative, then I will complain as there should be redundancy to that versus SAT3.
Loss of Eve hurts though
Guys be serious, you have a major cable fault to the current biggest bandwidth supplier in SA. At least we can still browse and get email and are not totally cut off thanks to the redundancy put in via mweb. So p2p is stopped for a while till the problem is fixed, here's news, the net is not going to vanish ok?
When there is a second cable alternative, then I will complain as there should be redundancy to that versus SAT3.
Loss of Eve hurts though
Use Outlook, hehe
Maybe they blocked all ports except the ones for normal browsing and email on the non-secure ports
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Then why don't they tell users, don't use P2P, Games or anything else and don't download much because it is capped. Instead they tried to placate customers by offering an alternative and deflect complaints. Most likely also to 'prove' that things were Telkom's fault.Wow Tanya trolling again I see. Mweb have failed over to SAIX for email and web browsing. The simple fact of the matter is p2p is not sustainable in their business model when using the saix backbone as there they are charged on a per gig basis, hence the heavy use of seacom and other cables when they come online.
Guys be serious, you have a major cable fault to the current biggest bandwidth supplier in SA. At least we can still browse and get email and are not totally cut off thanks to the redundancy put in via mweb. So p2p is stopped for a while till the problem is fixed, here's news, the net is not going to vanish ok?
When there is a second cable alternative, then I will complain as there should be redundancy to that versus SAT3.
Loss of Eve hurts though
copacetic
King of the Hippies
But they did exactly state what the limitations would be, did they not?
unskinnybob
Expert Member
Theyactually did.
Outage Num:8084
International ADSL outage affecting all regions
International ADSL services in the following area may be inaccessible due to a SEACOM outage: All Regions. Latest Update :- Please note that alternative routing is now in place and members are advised to restart their ADSL routers to effect the change. P2P traffic will be blocked while using alternative routing.
http://www.mweb.co.za/helpcentre/NetworkStatusNotices/tabid/1765/Default.aspx
L2R. Educate yourself before you come up looking like a tard.
In that very recent notice they do, but when we were given access to the SAIX link they did not. So who's a tard?!?
unskinnybob
Expert Member
Start Date:2010-07-05 11:34:01 - Recent indeed. Past your bedtime?
Just because MWeb communicates these limitations to their clients does not make it acceptable. We are still paying for a service that is not working.
It's getting to the point of ridiculousness now -- an international link fails and now local is unusable for anything but HTTP.
And no, email is not working either (they have explicitly announced this would be working). My email is hosted on a local IMAP server only accessible on port 993 - so I've had no email access all day. I'm paying for a service that enables me to access my email in this manner, so why can't I do it?
We all understand hardware faults can and do happen. We also expect there to be a proper backup plan in place. The solution MWeb currently has in place is better than nothing, sure. But, it is far from ideal. Not to mention the fact that it took them the best part of a day to implement their work around. A backup solution should be something that was already on standby for this eventuality, especially given the fact that they've had to deal with this problem in the past already.
I can accept that p2p is a problem for them to implement an efficient enough backup for in our local economic climate given what they sell the product for (the alternative bandwidth being very much more expensive at the moment), but their particular implementation has left legitimate non-p2p traffic unusable too. I can't ssh into servers abroad that I need to admin, for example. Others can't access GMail. There are probably a whole host of other non-p2p services that are unusable at the moment too.
How can this be acceptable to us?
Worse still, given their solution to the international cable fault, why oh why must local be broken too? They have been "working on the problem" for hours now. Are they incompetent?
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