MWEB Uncapped Subscribers Feedback

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Spooner said:
I'm on a 384kb line and YouTube videos have been extra-slow lately too (yes I know they are slow to begin with lol)
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Hi Spooner,

Would you mind dropping me a PM with your MWEB account details.
I'd like to look into this for you from my side. :)

Regards,
MWEB Guy
 
So here we go again, earlier today though ....... exact same issue. It righted itself at about 9pm last night - again I must say that it is not just me so powering down of routers, etc, does nothing.

Onto today, up until about 5 minutes ago, everything was hunky dory (36 ping on iGame) and now it's doing the same 60-90 spikes. And again, it's a spread of people it's happening to. Please can it be looked into and determined who/what is to blame for this?



*Edit* - It doesn't seem to be an Mweb issue today ..... switched to an Afrihost account and got 115 ping, then switched to an Imaginet account and got 90 ping. So it seems the problem lies elsewhere.
 
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Hi Mephisto

That sounds like a slight case of congestion at the DSLAM, or exchange level. We can try and escalate this for you, but considering that it's staying below 100ms you should prepare yourself for the fact that we might not be able to get Telkom to do anything about it.
 
hereticangel said:
whats your line stats on your router?
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They did get a bit worse than they are currently and were previously a bit better than they are currently.

DSL Mode: ADSL2+
DSL Channel: FAST
DSL Upstream Rate: 511 Kbps
DSL Downstream Rate: 1819 Kbps

Down up
DSL Noise Margin: 10.1 dB 12.0 dB
DSL Attenuation: 45.0 dB 26.5 dB
DSL Transmit Power: 14.5 dBm 8.5 dBm
 
mmm some really bad stats, weird modem only sync 1.8mb, where your line attnuation show should be able to get 4mb, did you try another router? your snr is also very low, i normally work as 12 as decent line where you are at 10
 
Major lag issues at the moment, called work and they're having trouble too. PTA East
 
Yeah everything's suddenly really slow, cpt 4meg

Code: 
Pinging newswww.bbc.net.uk [212.58.244.58] with 32 bytes of data:
Reply from 212.58.244.58: bytes=32 time=166ms TTL=47
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.244.58: bytes=32 time=168ms TTL=47
Request timed out.
Reply from 212.58.244.58: bytes=32 time=181ms TTL=47
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.58.244.58:
    Packets: Sent = 10, Received = 3, Lost = 7 (70% loss),
Approximate round trip times in milli-seconds:
    Minimum = 166ms, Maximum = 181ms, Average = 171ms
 
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Our SEACOM international links have gone down and all traffic will be routed via our SAT3 links. P2P will be de-prioritised until the issue has been resolved.

Kind regards
MWEB Guy
 
very happy with service..... but line transfer has taken 4 weeks nw... mweb said line application was still open but went to telkom they said no sent to e-mails to mweb to see what is happening but ntn yet... is seacom down again?
 
Hi Barney1212,

I'd like to investiagte this matter for you from my side.
Could you please pm me your account details.

Regards,
MWEB Guy
 
Is there a local SEACOM status page? If we don't have international connectivity, how can we check if SEACOM is the problem?
 
Hi All,

The SEACOM links have been restored, our engineers are monitoring the network.

Thank you for your patience.

Regards,
MWEB Guy
 
MWEB Guy said:
Hi nakedhousee,

Yes, it has been resolved. Have you rebooted your router yet and tested?

Regards,
MWEB Guy
Click to expand...

No , but i did go for a walk and when i got back. it was sorted :) thanks. sorry for being abit rushed with complaining. jus with the week or 2 we have had. who cud blame a person :P
 
I have the Mweb uncapped 4MB package and for the last 2 months I've been getting a connection speed of 650kbps whereas previously it was 3000kbps at minimum. Mweb have escalated the fault for the last 3 months but nothing has changed. Two weeks ago my connection dropped and I have no internet access. Has anyone else had a similar problem? If so did you manage to resolve it and how? No one at Mweb seems to care about resolving the problem, and Telkom are as useless as ever, as I type this I've been holding for 35min to report the fault to them. Unbelievable...
 
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