MWEB Uncapped Subscribers Feedback

[Anthro]

Anthropoid your question has two answers:

No http <> p2p unless you are talking about a one-click-hosting source such as the Oron/Rapidshare/Megauploads of the world. these sites essentially provide p2p functionality via a different medium and are given the same priority as torrent and NNTP traffic. The same goes for any other services such as seedboxes, torrent vpn's and the various other flavors of services specifically marketed for shaping bypassing services.

downloads from nvidia servers definitely would not fall into this category. It's possible that Nvidia is serving the file from an Akamai cache which doesn't always give the greatest speeds, we have been looking at methods to address the speeds of Akamai cached content for quite some time, but unfortunately this is not an issue with a straight forward solution.

to answer your second question video streaming would definitely not fall in to the p2p class and we would always try to give this the best priority possible.

Well, at this present moment - I am trying to download a file from the Nvidia servers again, to test speeds. Absolutely horrible - sitting at a 'steady 34KB/sec.

With regards to your second statement about streaming, your provided service (DSTV) streaming, which is based on the MWEB / Naspers (DSTV) network - is flying VERY nicely.
But yet, YouTube (not on your network infrastructure) - is going at a POULTRY 29KB/s?
I am beginning to believe these services are being shaped to suit your pocket as a corporate.

 

[vaalpens]

I'm afraid that refunds are not up for discussion here.

I can understand that there is a frustration level in this forum, but please understand that the users in this environment are a very tech savvy bunch and are very demanding in terms of what they want out of the network.

This is not to say that we don't take your concerns seriously and we are making every effort to address them, but the service has certainly not been unusable by any stretch of the imagination.

We are putting another small change in place tomorrow morning at 6am for both Cape Town and JHB. These are minor adjustments based on customer feedback and test results from today.

Further to this I have raised as much awareness as I can in terms of the performance of the MWEB news servers and it is being given serious consideration, but I cannot guarantee you any time lines on this so you will need to exercise some patience.

Finally on the p2p front I have noted that some of you are not happy with the performance of international nntp feeds.

This is something I am aware of and I don't believe it is a new issue.

In terms of getting a share of the p2p pool the more aggressive swarming protocols always tend to fare better.

This is again something that is under discussion with our networks team and there are some proposals on the table to look at more granular approaches to prioritizing p2p traffic, but these are solutions that have to be thought through very carefully and I cannot make you any promises as to when and how anything will be implemented on this front, but I will certainly keep it on my agenda.

This is everything I can share with you guys right now, please enjoy the rest of your evening

im paying for a 4mb/s product, i would like to see those speed occasionally , not just between 5am and 7am.
I dont care about p2p, those ports can be shut for all i care, but the rest is under performing.

 

[dasco144]

I was getting 800ms in League of Legends. Come on Mweb. Shaping During office hours I can understand, but if I am playing a game which uses next to no bandwidth I expect not to lag for the whole game!

 

[medicnick83]

YAY! More crap from MWEB

Please MWEB, keep upgrading users to 1MB - please add more uncapped users, you bloody asses can't even deal with your current subscriber base!

I think we all skip the forums and take it to Facebook and Twitter, show the world what kak they are up to! Charging us for stuff that barely works!

 

[Gibson]

This is not to say that we don't take your concerns seriously and we are making every effort to address them, but the service has certainly not been unusable by any stretch of the imagination.

Really? So do you believe that online games are meant to be played at 1000m+ pings, of that a 1mb product should load pages as, if not more, slowly than dial up? I've had multiple Telkom engineers out, at your request, and nothing. Every possible issue you forward to the line company, obviously aware that something is severely wrong with your network, but hoping you can hold it together. Best of all, we get the same responses and response time here that your call centre spouts at every opportunity, nice to see your internal mail is going, but not actually addressing any problems.

Before you ask, my call is logged with your support centre, but to everyone who has had Will or any other Mweb take their information, especially if they consider it a Telkom fault, you will meet the most disgusting team of inept slackers ...

Seems like the rest of the post failed during its upload. Alot more rant after this. will recreate tomorrow.

 

[matshelane]

Really? So do you believe that online games are meant to be played at 1000m+ pings, of that a 1mb product should load pages as, if not more, slowly than dial up? I've had multiple Telkom engineers out, at your request, and nothing. Every possible issue you forward to the line company, obviously aware that something is severely wrong with your network, but hoping you can hold it together. Best of all, we get the same responses and response time here that your call centre spouts at every opportunity, nice to see your internal mail is going, but not actually addressing any problems.

Before you ask, my call is logged with your support centre, but to everyone who has had Will or any other Mweb take their information, especially if they consider it a Telkom fault, you will meet the most disgusting team of inept sl

Careful now... you'll be branded a troll and have your IP address traced . And the porn users here will read half the thread and still say you should log a call first

 

[Syndyre]

Careful now... you'll be branded a troll and have your IP address traced . And the porn users here will read half the thread and still say you should log a call first

Lol, by who?

 

[Zord]

World of Warcraft

I was getting 800ms in League of Legends. Come on Mweb. Shaping During office hours I can understand, but if I am playing a game which uses next to no bandwidth I expect not to lag for the whole game!

/signed

I have used your product since it came out to play World of Warcraft albeit with a proxy service called BattlePing to reduce it even further. The fact that even WITH the proxy I am unable to play one of the only games I do is seriously worrying. I have had hardly any issues with Mweb since this product came out, actually I have defended Mweb on this forum many times over. What has happened in the past week or so is crippling. IT IS UNUSABLE. Some of us are serious gamers who play at the highest level possible. I am in a 25 man guild in World of Warcraft that are top 82 in the world. Thats out of 11.5 million people playing the game. I can not afford to have my latency/ping/connection be unplayable on the level that I do. Up till now it has been really good and I was happy I was with Mweb. But in the past 2 weeks I have had to buy bandwidth from another ISP to stay competitive within my guild. I am a student and can not afford to keep doing this. I want my old Mweb back. Please do that. If anything just make World of Warcraft unshaped. It uses next to no bandwidth and will have next to no effect.

 

[SSung]

'fraid to say it, but this was all predicted...by me (a name I call myself). Don't really feel like digging up the posts right now, after 13 hours @ work & coming home to find out that my 'uncapped' ADSL has done a grand total of ~25mb in that time. This is the future of MWEB 'uncapped' & it is here to stay!!!

 

[vaalpens]

the uncapped 4mb product should be renamed to
"up to 4mb between 5am and 7am" any time after that it will be a "up to 1mb" product

akamai or whatever other excuses, ubuntu mirrors, nvidia updates, microsoft updates and installations, and all international stuff was working in April without any hiccups (seacom issues excluded)
Why should we bend over and accept that we are paying for a up to 1mb product on international downloads at the price of a 4mb product?

yep, like the posters above, during business hours it can be shaped, but after hours...?


Update
06h45 : both local and international downloads, including "akamai" whatever are running at full speed with multiple threads,
will report back again in 2 hours

 

[TrueTenacity]

the uncapped 4mb product should be renamed to
"up to 4mb between 5am and 7am" any time after that it will be a "up to 1mb" product

akamai or whatever other excuses, ubuntu mirrors, nvidia updates, microsoft updates and installations, and all international stuff was working in April without any hiccups (seacom issues excluded)
Why should we bend over and accept that we are paying for a up to 1mb product on international downloads at the price of a 4mb product?

yep, like the posters above, during business hours it can be shaped, but after hours...?


Update
06h45 : bot local and international downloads, including "akamai" whatever are running at full speed with multiple threads,
will report back again in 2 hours

Hmmm, Having the exact same problem... which is why I'm switching back to 1mb... no use paying for 4mb when I'm only getting 1mb...

 

[Kabraal]

I'm afraid that refunds are not up for discussion here.

I can understand that there is a frustration level in this forum, but please understand that the users in this environment are a very tech savvy bunch and are very demanding in terms of what they want out of the network.

This is not to say that we don't take your concerns seriously and we are making every effort to address them, but the service has certainly not been unusable by any stretch of the imagination.

Hi Will,

Thanks for the feedback.

Just to clarify above statement, I’m far from a power user. Trying to download a small file (screen card driver, itunes setup file or any other http file for that matter), or just quickly checking a youtube video is not power usage.

Just too again bring the matter to your attention what many people are complaining about. I yesterday again tried to download an nvidia screen card driver from nvidia.com. On a 4meg line I get 10kbps. TEN.

This is almost dial-up territory is it not?

So with all due respect the above is unusable. Particularly considering a R899pm service.

Now obviously something gets shaped or squeezed as services like steam works at full speed, and local seems.

Shaping from 400 to 200 (or hells enven 100) is one thing. Shaping from 400 all the way down to 10? /insert swear word here/

So in short, I’m far from a power user that demands 24/7 perfection. I just want a simple answer. Is this a problem Mweb is working on (in which case I’ll happily accept it and ride it out) or is this just the way it’s going to be from now on? (in which case I’ll happily cancel my Mweb service and move to another.)

 

[StNick]

Well, my graphs are certainly showing that SOMETHING happened at 6am this morning... It is 07h59, and downloads seem to be good.

Lets see what happens in the next few minutes...

 

[latro]

I'm not sure if I should do this,seeing as I may just jinx myself, but I wanted to thank MwebGuy and whoever else that checked out my account problems, because for the last two days I've been getting full (and yes I mean FULL) speed across all traffic except NNTP which I have not tested.But I do feel the urge to air my appreciation as I'm gobsmacked by the sudden increase in service.

 

[Will@MWEB]

Hi Will,

Thanks for the feedback.

Just to clarify above statement, I’m far from a power user. Trying to download a small file (screen card driver, itunes setup file or any other http file for that matter), or just quickly checking a youtube video is not power usage.

Just too again bring the matter to your attention what many people are complaining about. I yesterday again tried to download an nvidia screen card driver from nvidia.com. On a 4meg line I get 10kbps. TEN.

This is almost dial-up territory is it not?

So with all due respect the above is unusable. Particularly considering a R899pm service.

Now obviously something gets shaped or squeezed as services like steam works at full speed, and local seems.

Shaping from 400 to 200 (or hells enven 100) is one thing. Shaping from 400 all the way down to 10? /insert swear word here/

So in short, I’m far from a power user that demands 24/7 perfection. I just want a simple answer. Is this a problem Mweb is working on (in which case I’ll happily accept it and ride it out) or is this just the way it’s going to be from now on? (in which case I’ll happily cancel my Mweb service and move to another.)

I'm currently downloading the latest nvidia drivers from the uk site, holding steady at around 300KB/s on a single thread download, I'll recheck this a few times from the office during the course of the day to see if it changes much and if I see any significant decline I'll compare the results to an alternate account.

 

[StNick]

Update: It's 08h05, and unless MWEB's servers' clocks are out of sync with mine, I dare say IT'S FIXED! Usually by now, the bandwidth-throttle comes down like the hammer of Thor.

 

[Sm00thSm0k3]

This is not to say that we don't take your concerns seriously and we are making every effort to address them, but the service has certainly not been unusable by any stretch of the imagination.

Wow you call 10KB/s - 20KB/s download on a 4Mb line USABLE?

 

[fbman]

Finally on the p2p front I have noted that some of you are not happy with the performance of international nntp feeds.

This is something I am aware of and I don't believe it is a new issue.

In terms of getting a share of the p2p pool the more aggressive swarming protocols always tend to fare better.

This is again something that is under discussion with our networks team and there are some proposals on the table to look at more granular approaches to prioritizing p2p traffic, but these are solutions that have to be thought through very carefully and I cannot make you any promises as to when and how anything will be implemented on this front, but I will certainly keep it on my agenda.

This is everything I can share with you guys right now, please enjoy the rest of your evening

In my case (A cape Town user), I cant connect at all to international news services using a SSL link in the early evening and mweb news server. It been like this now since Monday 6pm.

The funny thing is, as the evening wears on and shapping is slowly relaxed this problem seems to correct itself, by 1am I am full speed. the next day, when I return from work.. again I cant connect using SSL.

I have to admit, that I do manage to conenct to astraweb using port 119, but only using 2 threads (The rest dont connect) and the speeds are very erratic.

It think the issue is related to shapping as it seems to correct itself when shapping is relaxed.

Last week, I was getting 60 to 100k connecting to astraweb with SSL in the evening. now nothing.

Something is not right ...

 

[duracy]

Hi Mweb

I have been patient for a very long time now with teething problems you guys may be experiencing going from good to bad to bad to good service levels interms of access speeds and browsing.
Last night was in my opinion the last straw in terms of acceptable usability that you guys are providing.

Problems that are happening that im having to use Webafrica for any real downloads and mmo gameplay now.

1. Install files are continually getting Corrupted when trying to download them , From sites like Intel (and MANY others over last few days)... i tried just click save as 9/10 times and it just corrupts.
(i then load up my Webafrica account and no problem at all downloads same process and works ) this has gotten worse not better of late - i noticed other people complaining about this , but its gone ignored.
2. I cant even watch streaming video content off sites i regularly browse for the latest reviews eg : gamespot and ign they used to work fine yet again i have to load up webafrica account to watch a 2 min stream game review vid from iether site.
3. CNN same crap different day.

guys seriously i appreciate the effort you doing and good cause for the community but one day working one day not is now getting pathetic leave things alone and customers wont complain ..stop altering the shaping rules cause its destroying any bit of browsing experience we having!.

I'm grateful Youtube is the fastest site on the net ..thank you Mweb...but its not the only site i want to visit and have the same speeds.

thank you

This will be my only post on this subject. Hope its taken seriously.

 

[Kabraal]

I'm currently downloading the latest nvidia drivers from the uk site, holding steady at around 300KB/s on a single thread download, I'll recheck this a few times from the office during the course of the day to see if it changes much and if I see any significant decline I'll compare the results to an alternate account.

Fair enough. I only describe my what I (and a whole lot of other users) have experienced over the last week. If it’s fixed then it’s fixed, and I’ll give a bash later when I’m home from work. Fact it is was ***** slow this week.