MWEB Uncapped Subscribers Feedback

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Getting fed up paying for a service that has degraded so badly, it's not even worth while using. Get your act together M-Web !!!
 
gdiza said:
Restarted not only my Linux box but also my router. Still can't connect to news servers! :mad:

What else would you like to suggest I try? Maybe NOT using MWEB? Oh... yes, did that already - other accounts work fine... so... what's your excuse for this shyte service? want me to call out Telkom and test my line too while we at it? :mad:
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Hi gdiza

Please note that I have requested that a technician call you regarding your news server issues.

Kind regards,
MWEb Guy
 
MWEB Guy said:
Afternoon Gimaru, please note that I have re-authenticated your account and removed protected access; please try rebooting your router and PC for at least 30min. Please provide me feedback regarding your browisng experience.

Kind regards, MWEB Guy
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Hmmmm, thanks mate. I have done as you said, and will let you know if the problem persists.
 
I've just had a long chat with the MWEB technical guy.

Ultimately, MWEB say it's my router setup that is the problem.

Really? :mad:

So!

We gave me the MWEB news server to use which is "news.mweb.co.za" and said I should try downloading something - article failed - then he mentioned that certain stuff/groups have been blocked by MWEB at request of people like Sony etc - did you guys know that?

Ok, so fine.

I try normal news servers, queued up random stuff - not working
SSL, works.
MWEB newsserver, all articles not working.

The conversation ended between me and MWEB technical guy - he blames my router setup - I blame things not working / shaping / throttling / setting not working.

But! If we go back a few months when I had issues with MWEB, the guy also blamed my router setup - so I decided to do what he asked and setup a ADSL router with only MWEB settings and still same problems.

Few days later, everything works, everyone on MyBB notices things are better - MWEB tech at the time couldn't explain what the problem was.

So, blaming my router setup - I do not accept.
 
Wow

Been away for the weekend.

I see mweb still not fixed anything..

Still cant connect to astraweb at all. International still bad... I see I can only use my internet between 1am to 8am for downloading. The rest of the day it cant connect..

This is utter bull... MWEB FIX YOUR NETWORK.

I have managed to connect to mweb news server at 34k on my 4 Meg line.. I know its not shaping as.. there is no way Mweb network is running at the same capacity as during the week on a Sunday afternoon.

I should getting well over a 100k to astraweb now... not zero.
 
fbman said:
Wow

Been away for the weekend.

I see mweb still not fixed anything..

Still cant connect to astraweb at all. International still bad... I see I can only use my internet between 1am to 8am for downloading. The rest of the day it cant connect..

This is utter bull... MWEB FIX YOUR NETWORK.

I have managed to connect to mweb news server at 34k on my 4 Meg line.. I know its not shaping as.. there is no way Mweb network is running at the same capacity as during the week on a Sunday afternoon.

I should getting well over a 100k to astraweb now... not zero.
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Let MWEB call you and blame everything BUT the MWEB network... It's rather enjoyable - I can't wait till they fix their problems - if they even bother.
 
gdiza said:
I've just had a long chat with the MWEB technical guy.

Ultimately, MWEB say it's my router setup that is the problem.

Really? :mad:

So!

We gave me the MWEB news server to use which is "news.mweb.co.za" and said I should try downloading something - article failed - then he mentioned that certain stuff/groups have been blocked by MWEB at request of people like Sony etc - did you guys know that?

Ok, so fine.

I try normal news servers, queued up random stuff - not working
SSL, works.
MWEB newsserver, all articles not working.

The conversation ended between me and MWEB technical guy - he blames my router setup - I blame things not working / shaping / throttling / setting not working.

But! If we go back a few months when I had issues with MWEB, the guy also blamed my router setup - so I decided to do what he asked and setup a ADSL router with only MWEB settings and still same problems.

Few days later, everything works, everyone on MyBB notices things are better - MWEB tech at the time couldn't explain what the problem was.

So, blaming my router setup - I do not accept.
Click to expand...

Hi gdiza

I have received feedback from our technician and he has provided me the following information; your ping to the news server resolves to the SAIX news server ip (196.43.2.61), this should not happen when connecting with your MWEB account.

Please ensure that you are only connected with your MWEB account when trying to connect to our news server, as your router can be caching your other ISP account details.
 
MWEB Guy said:
Hi gdiza

Please note that I have requested that a technician call you regarding your news server issues.

Kind regards,
MWEb Guy
Click to expand...


Waste of time, I am still waiting for longer than a week for the call from the technician, that was after MwebGuy called me to hear what issues I had. Questions asked was how many PC's are connected, what downloads am I doing and all loads of Bulcr@p. I am still waiting for the technicians call. Point is not to long ago none of this shut was required as Mweb worked like a dream before they started extreme shaping to throttle us..
 
MWEB Guy said:
Hi gdiza

I have received feedback from our technician and he has provided me the following information; your ping to the news server resolves to the SAIX news server ip (196.43.2.61), this should not happen when connecting with your MWEB account.

Please ensure that you are only connected with your MWEB account when trying to connect to our news server, as your router can be caching your other ISP account details.
Click to expand...

And as I explained to him, I'm not phased about that - why does my NewsDemon accounts not work anymore?

He blames THEIR routing... as if!?!? :mad:
 
Well just fyi, I am connected to the news server gdiza. Not to sure what the issue your side is. Just letting you know that it does work.
 
Sigh, 7pm again and again, Teampspeak dropping, gaming timing out, sites loading slow, etc etc ....... the guy next to me on the same line but with an IS account - nothing wrong.
 
gdiza said:
I've just had a long chat with the MWEB technical guy.

Ultimately, MWEB say it's my router setup that is the problem.

Really? :mad:

So!

We gave me the MWEB news server to use which is "news.mweb.co.za" and said I should try downloading something - article failed - then he mentioned that certain stuff/groups have been blocked by MWEB at request of people like Sony etc - did you guys know that?

Ok, so fine.

I try normal news servers, queued up random stuff - not working
SSL, works.
MWEB newsserver, all articles not working.

The conversation ended between me and MWEB technical guy - he blames my router setup - I blame things not working / shaping / throttling / setting not working.

But! If we go back a few months when I had issues with MWEB, the guy also blamed my router setup - so I decided to do what he asked and setup a ADSL router with only MWEB settings and still same problems.

Few days later, everything works, everyone on MyBB notices things are better - MWEB tech at the time couldn't explain what the problem was.

So, blaming my router setup - I do not accept.
Click to expand...


Teflon Tech support - nothing sticks :P
its like they have a hat, and pull out random excuses,
when my issues started in May, i called 3 times in a row, and gave the same issue etc.
1st guy said it was cause my line is syncing at 10mb
2nd guy said it was because there are too many people on the network at the same time
3rd guy called his manager and dropped the call after i was on hold for 5 minutes
 
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Getting so pissed off trying to stream the MLG tournament with Idra and MMA and it keeps buffering every few seconds. Tried Justin.tv, also buffering. >.< Dammit!
 
MegasXLR said:
Yes, my 4M account performs worse than many 384 accounts I read about on MyBB. I was waiting for a resolve and are now still waiting for my requested cancellation forms as this service means nothing anymore. This service became a load of rubbish and the endless "solutions" MwebGuy's present here is also a load of time wasting garbage as the problems remains and no solutions are coming forward. It is very clear that Mweb degraded this service and are stalling for time to retain customers as long as they can. I will not be paying another cent towards this service as there is none.
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Evening MegasXLR, please note that a technician is currently trying to get in contact with you. Please let me know if you would like him to call another time?

Kind regards, MWEB Guy
 
Sup guys. You also getting crawling speeds at the moment?

EDIT - Well, been like this all day actually. I'm on 1MB uncapped, getting a 200+ ping on a Joburg server, I'm in CT :(
 
colin87 said:
Sup guys. You also getting crawling speeds at the moment?

EDIT - Will, been like this all day. I'm 1MB uncapped, getting a 200+ ping on a Joburg server, I'm in CT :(
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I would let you know, if i could open speedtest.heh.
 
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