No Data connection but full signal

Doesn't work in the evenings but works in the mornings before I go to work.
 
I'm also struggling with cellc at the moment, I've always had a good solid connection with them (been with them for over a year now) but the last couple weeks it's just off (connected but no internet, dns problems or just times out) or it is really so slow as to be unusable. I need to check how much of my 200Gb is left and then move networks - low data rates are useless without the data! :rolleyes:

Edit:I'm in Gardens, Cape Town
 
Hi,

We are pushing our network guys for any trouble tickets logged with them through this forum, if you have any reference numbers please send them through and we will escalate.

Regards
CellC|TM
 
Currently sitting in Fourways JHB with full 3G signal but cant browse or use whatsapp. :'( Cellc is starting to become like Vodacom now.
 
Bellville, Cape Town is dead. 3G link but cannot receive a 43KB file via whatsapp. Even Edge is a total failure.

Question is - Does CellC have issues?
 
Sirius said:
Bellville, Cape Town is dead. 3G link but cannot receive a 43KB file via whatsapp. Even Edge is a total failure.

Question is - Does CellC have issues?
Click to expand...

Yes. CellC has problems - they won't admit they have problems - preferring to pretend that a few customers have issues unrelated to the network and then say they are dealing with those who have reference numbers from CellC support. But considering the uselessness of their support and call center I'd rather just give up than put myself through that frustration again.

They need to acknowledge there is a widespread problem, affecting many, if not most, of their users and communicate clearly what the problem is and what they are doing about it.
 
Time to dump my prepaid sim. Already lost the data on it. Nice going Cell C :(
 
Cell C data connection problem

Cell C has conducted a high-level investigation of the network, following complaints by customers who were unable to connect to the Internet despite strong signal. Cell C together with its vendor Huawei uncovered an underlying problem on our IT platform. Cell C and Huawei are working around the clock to find a solution to the problem.

Cell C will communicate details as soon as we have more information. We apologise for the inconvenience.
 
Cell_Pro said:
Cell C together with its vendor Huawei uncovered an underlying problem on our IT platform. Cell C and Huawei are working around the clock to find a solution to the problem.

Cell C will communicate details as soon as we have more information.
Click to expand...

Thanks !
 
Cell_Pro said:
Cell C data connection problem

Cell C has conducted a high-level investigation of the network, following complaints by customers who were unable to connect to the Internet despite strong signal. Cell C together with its vendor Huawei uncovered an underlying problem on our IT platform. Cell C and Huawei are working around the clock to find a solution to the problem.

Cell C will communicate details as soon as we have more information. We apologise for the inconvenience.
Click to expand...

Yabonga Cell C...
 
Cell_Pro said:
Cell C data connection problem

Cell C has conducted a high-level investigation of the network, following complaints by customers who were unable to connect to the Internet despite strong signal. Cell C together with its vendor Huawei uncovered an underlying problem on our IT platform. Cell C and Huawei are working around the clock to find a solution to the problem.

Cell C will communicate details as soon as we have more information. We apologise for the inconvenience.
Click to expand...

Thanks!
 
Cell_Pro said:
Cell C data connection problem

Cell C has conducted a high-level investigation of the network, following complaints by customers who were unable to connect to the Internet despite strong signal. Cell C together with its vendor Huawei uncovered an underlying problem on our IT platform. Cell C and Huawei are working around the clock to find a solution to the problem.

Cell C will communicate details as soon as we have more information. We apologise for the inconvenience.
Click to expand...

Thanks for the response. Please keep us updated, it honestly works wonders for customer sanity.
 
Cell_Pro said:
Cell C data connection problem

Cell C has conducted a high-level investigation of the network, following complaints by customers who were unable to connect to the Internet despite strong signal. Cell C together with its vendor Huawei uncovered an underlying problem on our IT platform. Cell C and Huawei are working around the clock to find a solution to the problem.

Cell C will communicate details as soon as we have more information. We apologise for the inconvenience.
Click to expand...

Thanks for letting us know, at least we know there may be hope! :thumbup:
 
Yay! So posting here every day made a difference. Nicely done everyone! Lets hope they can fix it!
 
Nice!
Just FYI, this morning the area around the Bryanston Country Club was DEAD! couldn't get 1 bit of data off CellC with any of my devices, good to know this is being fixed!
 
Stuck on Edge ,iphone 5. I can only get 3g if i manually select CellC.Cape Town
 
Full HSDPA signal in Tokai, Cape Town but constant disconnects and timeouts connecting anywhere. Up until a month ago everything was fine but currently data connection is absolutely useless. Tried calling Cell C but gave up after 10 minutes, sent them an email which is still unanswered after a week.

Edit: just read about the issue after posting ;-) ...hoping it gets sorted soon.
 
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