No Data connection but full signal

Cell_C said:
Good evening,

The problem experienced by some customers trying to connect to data services has been resolved. *We have made modifications on our IT systems and full data services have been restored. *We are keeping a close eye on the system and will continue to monitor our IT platform. We again apologise to the affected customers for the inconvenience.

CellC|TM
Click to expand...

I think they need to check it again.. NOT WORKING.....
 
Hi,

If you are still experiencing challenges please send us any reference number/s that you have or send us the affected full physical address, your contact number and cellc number in question.

Regards
CellC|TM
 
Cell_C said:
Hi,

If you are still experiencing challenges please send us any reference number/s that you have or send us the affected full physical address, your contact number and cellc number in question.

Regards
CellC|TM
Click to expand...

Really ?!? More of this BS ? Isn't it blatantly clear that there is still a major problem that's affecting a mass of people, and not just a few ? Why don't you log a call on behalf of everyone that's complained here, and supply us with a ref # ?
 
Cell_C said:
Hi,

If you are still experiencing challenges please send us any reference number/s that you have or send us the affected full physical address, your contact number and cellc number in question.

Regards
CellC|TM
Click to expand...

Hi CellC, you have my details. Should I send it again? Let me know if you need anything else.

To me it does look like most people still have the same problem.
 
Cell_C said:
Hi,

If you are still experiencing challenges please send us any reference number/s that you have or send us the affected full physical address, your contact number and cellc number in question.

Regards
CellC|TM
Click to expand...

Its the UNIVERSITY OF PRETORIA. how can you not realise there is a problem?! The physical address of the issue is Hatfield. I have a million reference numbers, none of which have been followed up on. So don't ask for them. Open a batch complaint and fix it.
 
ultraviolet150 said:
Its the UNIVERSITY OF PRETORIA. how can you not realise there is a problem?! The physical address of the issue is Hatfield. I have a million reference numbers, none of which have been followed up on. So don't ask for them. Open a batch complaint and fix it.
Click to expand...

Yeah, the network sort of worked (poorly) on Friday, but today it's back to forcing the dongle to use EDGE only, since anything else has zero throughput. We're paying here for services not being rendered, which is bull****. What legal routes do we have available? Anywhere where we can lodge a complaint, perhaps some form of regulator?
 
I'm in Empire road, Jhb, and even Edge is useless here. I was in Sandton CBD earlier and Edge worked alright.
 
shanezn said:
Really ?!? More of this BS ? Isn't it blatantly clear that there is still a major problem that's affecting a mass of people, and not just a few ? Why don't you log a call on behalf of everyone that's complained here, and supply us with a ref # ?
Click to expand...

Do this! Just fix our internet.
 
Its been intermittant the whole day today. It was working fine last week Friday - Joburg CBD, Simmonds Street
 
Cell_C said:
Hi,

If you are still experiencing challenges please send us any reference number/s that you have or send us the affected full physical address, your contact number and cellc number in question.

Regards
CellC|TM
Click to expand...
The whole of Gauteng....
 
Why has the signal strength dropped from 70% to 45%? Is that any indication of congestion?
 
oh lord, this looks like an ongoing issue with Cell C.
i ported last week and i'm not in the least happy with the service rendered.
thankfully i am on a 1 month roling contract, if this keeps up i will sadly have to move back to vodacom.

my phone shows full bar H+ signal. but i cant access any form of data. internet, whatsapp etc.

my mobile data has been pathetic. i cant even send messages via whatsapp!

(on a side note, if i force my phone to use only edge i can at least send whatsapp messages without hour delays)

using a S3 that has been properly setup.
 
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