The problem is that ISPs created this distinction between business and home accounts many years ago, and subsequently business hours and home hours were used. The internet has changed since then. After hours is after peak hours to an ISP, which used to tie with business hours, but not any longer.
The internet has evolved into a streamer's paradise, and peak usage is not only between business hours any longer - ask any ISP. It's colloquially known as Netflix time, and consumes massive amounts of bandwidth on networks. You purchase capacity based on peak load as an ISP, and is by far the bulk of your cost.
So if you want everything from 6pm unshaped then fine including all streaming services, but it costs more to provision and will drive retail pricing up as well - that's simply the reality. If you want to evolve with the internet in usage, then you need to evolve with the repercussions thereof as well. One of which is that business hours no longer dictate peak periods on a network.
We didn't simply arbitrarily pick a time window - it was carefully calculated. Networks QoS manages the capacity by allocating priorities to protocols in major use or demand at certain times, to keep it within total capacity constraints. So if you want those priorities to change in what is now a peak period as well, while still getting flawless streaming at peak streaming times, to include all download protocols like http, p2p and nntp, then you need to be prepared to pay a little more for that. The relationship we like to have is one of sustainability - in order to do all of the cool things we do, and for the network to run as well as it does, costs a certain price-point.
I reckon uncapped accounts are spectacular value for what you get - no shaping for hundreds of gigs, then shaping applied only to large downloads thereafter. Simple, easy to understand, and easy to manage your downloads thereafter when shaped on your side to fire off at midnight if need be. And it means the network runs well for everyone day and night.
BTW dualmeister - the disconnect issues have been resolved on our end - the fix rolls in on the 29th of this month on to the network to ensure it doesn't happen again.
