Official Crystal Web ADSL performance feedback thread Part 2...

[Hectic]

May I ask how far along are the migration?

 

[DarkImpact]

It's disappointing that the capped accounts are no longer offered. Cancelled another account to start with Crystalweb begging of February. The site said limited time but indicated that it will be reassessed in March not in January already. Didn't want to join before the new month due to no pro rata allocation and now I'm left with nothing. I need speed above quantity and I can't afford 20Mbps uncapped just to use 150 GB odd. This sucks.

 

[bokka1]

Then I will have to cancel my cancellation with WA and stick with them.

 

[thewusman]

It's disappointing that the capped accounts are no longer offered. Cancelled another account to start with Crystalweb begging of February. The site said limited time but indicated that it will be reassessed in March not in January already. Didn't want to join before the new month due to no pro rata allocation and now I'm left with nothing. I need speed above quantity and I can't afford 20Mbps uncapped just to use 150 GB odd. This sucks.

I've been testing WA Home capped and with the exception of day time torrents, everything flies at linespeed on my 20Mbps VDSL (NNTP, streaming video, xbox downloads, http).

I'm also hoping CW bring back capped accounts - one caveat - it must be unashamedly on the NEW network - so I can compare WA against it and decide on who to go with.

That CW have no trial accounts doesn't make it easier, and I'm not a uncapped high volume user either so +1.

 

[Seeyou]

Still no new account, and now I'm getting daily usage reports for an @crystalpremium account?

 

[vicv]

Yesterday.

But you'll receive an invoice from us. Payments are always due by the last day of the month, and by the end of this migration process we should also be able to push our new payment systems into the site(s).

By the way I only get paid on the last day of the month and I can only pay you after that. Hope you don't mind :silly:

 

[Rohan]

Got my details and so far everything is fast and nice. Hope it keeps this way! Thank you CW

 

[HowTo]

@CW

Big, biggest improvement up to date. New network is flying.
This how I expect it should be.

 

[Seeyou]

Few questions: are capped accounts that are already active going to be cancelled now that you're no longer offering them?

If they continue, are they going to be switched over to the new network?

Is there a way to check daily usage logs for the month? I'm pretty sure I didn't hit my cap, although my account has been capped, and I just wanted to check if your logs are somewhat in line with mine, but the only thing available in the control panel is a total usage figure.

 

[Crystal Web]

Few questions: are capped accounts that are already active going to be cancelled now that you're no longer offering them?

If they continue, are they going to be switched over to the new network?

Is there a way to check daily usage logs for the month? I'm pretty sure I didn't hit my cap, although my account has been capped, and I just wanted to check if your logs are somewhat in line with mine, but the only thing available in the control panel is a total usage figure.

No, existing accounts will run until the end of March, and will also be moved over.

You can check session based data in the portal for your account by looking at session logs for your account, or someone on support can extract the raw data for you if you'd prefer as well?

 

[Crystal Web]

Hi guys - please don't forget to complete the ISP survey for this qurter - http://mybroadband.co.za/vb/showthread.php/675076-Broadband-survey-–-win-an-iPad-Air-2

 

[Sinbad]

Hi guys - please don't forget to complete the ISP survey for this qurter - http://mybroadband.co.za/vb/showthread.php/675076-Broadband-survey-–-win-an-iPad-Air-2

Done.

 

[Manemarak]

Hi guys - please don't forget to complete the ISP survey for this qurter - http://mybroadband.co.za/vb/showthread.php/675076-Broadband-survey-–-win-an-iPad-Air-2

cause you asked :erm:

 

[DrJohnZoidberg]

Don't know if this was mentioned before but the usage notification mails I get always say I've used 0% of my cap.

Your usage on your Crystal Web account is below.

Date/Time: 29-01-2015/03:49:29
UserName: crystalweb6xxxx@crystalpremium.co.za
Total Sent(Mb): 0
Total Received(Mb): 0
Total Combined (Mb): 0
Cap (Mb): 1073741824
% Cap Used: 0%

KEY:
1 Megabyte (Mb) = 1048576 bytes (b)
1 Gigabyte (Gb) = 1024 Megabytes (Mb)

The customer portal says I've used 37% though.

 

[Crystal Web]

Don't know if this was mentioned before but the usage notification mails I get always say I've used 0% of my cap.

The customer portal says I've used 37% though.

Thanks for that. Yes, there is a slight issue with those mails which we're going to sort out over the next 48 hours or so.

 

[Rohan]

No, existing accounts will run until the end of March, and will also be moved over.

You can check session based data in the portal for your account by looking at session logs for your account, or someone on support can extract the raw data for you if you'd prefer as well?

Just to clarify - will the existing capped accounts only run until end of March and what happens then?

 

[Hectic]

4Mbps / Eastern Cape
Day 2 on the "new" network.

I am honestly very impressed.
I was mostly happy on the original CW network.

I had two areas where I had some problems:
Almost constant 2 - 5% packet loss. That went away during December, but was back in January.

The other problem was single threaded Http downloads, but it wasn't a big problem as I mostly make use of a download manager. There were times that it was irritating though.

I haven't experience any of those issues since I was moved to the new network.
So my "mostly happy" experience is now a "super-sized completely happy experience."

All form of downloads are currently going like a bat out of hell. Line speeds are mostly maxed. The bottle neck is now my achievable line-speed and not the ISP.

Super Sport streaming:
I mostly received a nice quality stream that would equate to 420p. It wasn't great, but definitely was watchable. Currently I'm watching NZ vs SL and it is running mostly between 350 - 420kB/s. I think that would be about 720p?

YouTube:
Most videos seem to start of in 480p and then after about 20 seconds or so, it will revert to 720p and play without issues. If I force it to 1080p, it mostly plays at that resolution without problems.

PS4 gaming: I've taken an interest in War Thunder again. At the moment I'm playing Ground Forces (Tanks). Once again, gaming was okay with the original CW account. I did occur lag at a regular basis. It was very obvious when I would bump against a tree. The tree would fall down in almost a slow stuttering way and then come back up and go down again, repeating this up to ten times. It wasn't always like that, but it happened often enough.
I had a good session last night of about 3 hours and I experienced no lag at at all.

PS3:
The big test will be on Gran Turismo tonight. First race of the season. GT6 servers are often pretty finicky, but ISPs definitely play a role as well. Will report back on this, if Eskom allows me to race tonight.

I have a pretty good line ito line stats and when something goes wrong, I always tend to look at the ISP first for the problem and then look further down the road.
This is the best experience I've had for a long, long time and I truly hope this will be the bar for CW.

Thank you CW.

 

[Crystal Web]

Just to clarify - will the existing capped accounts only run until end of March and what happens then?

Normal capped pricing resumes at that point, or we may introduce new capped pricing. It hasn't been finalised yet. But the Summer Promo pricing only runs until that time.

 

[Rohan]

Normal capped pricing resumes at that point, or we may introduce new capped pricing. It hasn't been finalised yet. But the Summer Promo pricing only runs until that time.

Thanks, for a moment there I thought you are going to cancel the capped accounts completely. Just hope it won't go more expensive than what the pricing was before the new promo.

 

[DrJohnZoidberg]

Just want to note that Supersport streaming has been flawless on this end. Don't know if SS fixed their service or if CW had been proactive with this. Just happy