Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
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StevenC

Expert Member
Joined
Apr 4, 2007
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2,133
Very happy on the new network!

WoW latency is a solid 170ms. Tried some Heroes of the Storm, no latency meter there but pretty responsive. Still need to try D3 xD Yes, I am a Blizzard fanboi.

I was pretty happy before, but now this could be perfect :)
 
C

Crystal Web

Crystal Web representative
Company Rep
Joined
May 24, 2014
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3,978
Hearing how happy you guys are makes the hard work and expense completely worth it. It really does.

Thanks for the great feedback so far guys.

You can now expect some awesome new initiatives from us, and a return to us focussing our efforts on getting the finer details and "nice to haves" implemented.

Please do keep the feedback coming. It's been a long time since I've managed a proper smile. :D
 
S

StevenC

Expert Member
Joined
Apr 4, 2007
Messages
2,133
Crystal Web said:
Hearing how happy you guys are makes the hard work and expense completely worth it. It really does.

Thanks for the great feedback so far guys.

You can now expect some awesome new initiatives from us, and a return to us focussing our efforts on getting the finer details and "nice to haves" implemented.

Please do keep the feedback coming. It's been a long time since I've managed a proper smile. :D
Click to expand...

It was always going to be tough, but I think keeping the clear goal of what you wanted your network to achieve without sacrificing integrity is what got you guys to this point :)

Keep on trucking!
 
Hectic

Hectic

Executive Member
Joined
Sep 15, 2009
Messages
6,266
I can't report back on my experience for GT6 on the PS3 as we could not race.

Don't think it was an ISP issue as the problems were across the board and most ISPs were affected. In fact, I had the least amount of issues. Was probably a PSN problem.

Other than that, the account is still solid as a rock.
 
A

Aquadyne

Expert Member
Joined
May 30, 2009
Messages
1,538
Got hold of support via email.

It's actually a Telkom issue although my line is syncing.

Showing as VDSL though when it should be ADSL.

DSL connection active
ATM8/35 link disconnected

These days one cannot get hold of Telkom.

I've escalated calls via Internet, still no joy.

FML
 
DJ...

DJ...

Banned
Joined
Jan 24, 2007
Messages
70,287
Gboss said:
Only 25min till support starts :)
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Should not be the case at all. Support should have been available.

Aquadyne, please send me any details about how you tried to get hold of support. You can email me...
 
M

Madaboutbullterriers

Well-Known Member
Joined
Mar 14, 2012
Messages
434
Good Morning,

I have been moved to the new network & had streaming issues last night on BBC iplayer which I never have had before & ITV player which I always have - I stream via my smart TV direct through the router - I didn't try netflix I actually gave up after a while as it was stopping every couple of minutes:erm:
 
C

Crystal Web

Crystal Web representative
Company Rep
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May 24, 2014
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3,978
Madaboutbullterriers said:
Good Morning,

I have been moved to the new network & had streaming issues last night on BBC iplayer which I never have had before & ITV player which I always have - I stream via my smart TV direct through the router - I didn't try netflix I actually gave up after a while as it was stopping every couple of minutes:erm:
Click to expand...

99% sure this is not related to the new network. Your best bet is to always hop on to support when it happens so we can see in real time what's happening. But essentially, streaming hasn't even entered any form of contention on the network yet - not even for a split second. And our testing of BBC streaming has shown stellar performance so far.
 
C

Crystal Web

Crystal Web representative
Company Rep
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May 24, 2014
Messages
3,978
Madaboutbullterriers said:
Okay will do next time (hope not though) - Any idea why there are always buffering problems with ITV player though?
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Must admit, I don't watch Corrie so not 100% sure. :D

It may be the way they distribute content, but in all honesty it may be related more to whatever is plaguing your connection at the moment.
 
M

Madaboutbullterriers

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Joined
Mar 14, 2012
Messages
434
Crystal Web said:
Must admit, I don't watch Corrie so not 100% sure. :D

It may be the way they distribute content, but in all honesty it may be related more to whatever is plaguing your connection at the moment.
Click to expand...

I never have problems with BBC player or Netflix they work 100% it's only ITV player - the first 2 never insert adverts but ITV does so maybe it has something to do with it - but I must admit it is inpossible to watch because of the buffering :confused:
 
C

Crystal Web

Crystal Web representative
Company Rep
Joined
May 24, 2014
Messages
3,978
Madaboutbullterriers said:
I never have problems with BBC player or Netflix they work 100% it's only ITV player - the first 2 never insert adverts but ITV does so maybe it has something to do with it - but I must admit it is inpossible to watch because of the buffering :confused:
Click to expand...

Let's ascertain what the issue with your connection is here, as it's in all likelihood the root cause of this. Once we know, we can then look to help you resolve it if it's related to our network. Unlikely though - otherwise if it's related to Telkom and your line is with us we'll be able to manage the fault for you. If however the line is still with Telkom then we can send you as much data as we can to help you report the fault to them.
 
R

Ripstorm

Well-Known Member
Joined
Apr 2, 2007
Messages
381
Hey CW,

Loving the new network so far. I have a concern though..
For the last 2 nights I've been getting horrible lag spikes at around 21:30 to 22:30. This happened Yesterday while playing dota and the day before while playing Call of Duty on PS4.
I double checked everything on my side and made sure that nothing was downloading.
Never had this issue on the previous network. Apart from this, the network is performing great.
 
A

althex

Well-Known Member
Joined
May 14, 2014
Messages
234
Ripstorm said:
Hey CW,

Loving the new network so far. I have a concern though..
For the last 2 nights I've been getting horrible lag spikes at around 21:30 to 22:30. This happened Yesterday while playing dota and the day before while playing Call of Duty on PS4.
I double checked everything on my side and made sure that nothing was downloading.
Never had this issue on the previous network. Apart from this, the network is performing great.
Click to expand...

Had the same problem in STO last night, turned out it was their servers that had lag. Hope yours is the same problem
 
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