Official Crystal Web ADSL performance feedback thread Part 2...

[Orihalcon]

Really looking forward to these IPC issues being resolved. While I can take the streaming taking hit, I am still glad that the latency remains SUPER low for gaming. So good job on that front!

Keep us posted.

Also - fibre please

 

[Seeyou]

Hour five.. silence..

 

[Paparazzi]

Reading through the posts most people who are complaining seem to be around the Cape area, really hope Telkom can now sort this **** out!

 

[Orihalcon]

Reading through the posts most people who are complaining seem to be around the Cape area, really hope Telkom can now sort this **** out!

Two weeks hopefully.

 

[Seeyou]

Reading through the posts most people who are complaining seem to be around the Cape area, really hope Telkom can now sort this **** out!

I'd settle for a response and resolution to my account provisioning problems at the moment.

If I wanted to be ignored I'd have signed up with WebAfrica.

 

[Paparazzi]

I'd settle for a response and resolution to my account provisioning problems at the moment.

If I wanted to be ignored I'd have signed up with WebAfrica.

Have you tried phoning them or contacting them via their online support?

When they get busy, they dont really monitor this thread properly.

 

[Seeyou]

The biggest frustration is that the problem is very specific to how the account was meant to be set up, so speaking to a general support person wouldn't really help. Paul has been corresponding with me via PM, but I haven't heard anything since yesterday, and repeated promises that it would be sorted out ASAP have not materialised. There's also no contact number listed on the website.

 

[charlie_82]

These guys told me no shaping, no throttling... Now I get told about star rating nonsense when I get 3.4KB/s trying to download a private video from my Google Drive cloud storage... tsk tsk
http://gyazo.com/6a39a00564bb7badb2494e6e5bb3878d

You guys have lost a customer

 

[Crystal Web Support]

These guys told me no shaping, no throttling... Now I get told about star rating nonsense when I get 3.4KB/s trying to download a private video from my Google Drive cloud storage... tsk tsk
http://gyazo.com/6a39a00564bb7badb2494e6e5bb3878d

You guys have lost a customer

The only account with a star rating is our Home Basic Uncapped, You can see the breakdown of this account on our FAQ page on our website here - http://crystalweb.co.za/faq.php which explains clearly what limits are imposed on each account type or lack thereof.

 

[whatwhat]

These guys told me no shaping, no throttling... Now I get told about star rating nonsense when I get 3.4KB/s trying to download a private video from my Google Drive cloud storage... tsk tsk
http://gyazo.com/6a39a00564bb7badb2494e6e5bb3878d

You guys have lost a customer

that private video isn't private anymore.

 

[Electric]

that private video isn't private anymore.

It's called a screenshot.

 

[Boom3laar]

Well nearly at 24 hours no reply to my message on their live chat system, very simple no reply by the time i get home i cancel my service and move along.... how can you expect your customers to wait hours to get support ?

 

[charlie_82]

Haha well I meant not a streaming service

 

[Crystal Web Support]

Well nearly at 24 hours no reply to my message on their live chat system, very simple no reply by the time i get home i cancel my service and move along.... how can you expect your customers to wait hours to get support ?

Apologies about this, We have responded to most of the backlog since yesterday, But I fear we have let a few slip through the cracks, If you could PM me your Contact Number and email address, I'll be able to sort this out for you quickly.

 

[Lydon]

Random question, but what happened to CrystalWeb's Facebook page? The link on your site navigates to a non-existent page.

 

[Phinix]

Random question, but what happened to CrystalWeb's Facebook page? The link on your site navigates to a non-existent page.

I don't think they ever had one? I only know of Twitter.

 

[Lydon]

I don't think they ever had one? I only know of Twitter.

There's a link at the top right-hand side of their website, which links to the following page:

https://www.facebook.com/pages/Crystal-Web/1486491341574350

Strange...

 

[Phinix]

That was always dead though, since the site launched. Might just be a place holder.

By the way, what Steam download server do you guys use?
I seem to get better speed using the UK-London server over CT or JHB.

 

[Zyzzyva]

Is DJ... still alive?

 

[Spizz]

I have to say, as a new customer, this thread is actually quite counter productive to the presented reputation as CW being number one for support.

It's all a bit North Korea imo, and although I can understand to a point that you want to handle support through the appropriate channels, we have become used to receiving support from a customer rep aimed at serving our rather large and influential community.

Your keeping it in house and adopting a 'don't hang your dirty washing out in public' attitude is rebounding on me as a customer and I don't like how you are treating the community. Sorry, but there it is. Why can't you appoint a rep to deal with myBB and social media? Afrihost and Mweb have been doing it very well for years, why can't you? If you provide the service you say you do, then where's the problem?