Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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my torrents are terrible as well but gonna try a few things before i contact support

i'm a noob when it comes to troubleshooting so i hope you guys have patient support staff :D
 
Hi, I would like to find out how your 20Mb Uncapped is R999 per month and how your capped 200GB 20Mb is R1028? Shouldn't uncapped be more expensive than your capped accounts?
 
ChadKay said:
Hi, I would like to find out how your 20Mb Uncapped is R999 per month and how your capped 200GB 20Mb is R1028? Shouldn't uncapped be more expensive than your capped accounts?
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I'm still waiting for CW to answer my question, which may explain the prices. If there is contention, do capped accounts get priority over uncapped accounts?
 
ChadKay said:
Hi, I would like to find out how your 20Mb Uncapped is R999 per month and how your capped 200GB 20Mb is R1028? Shouldn't uncapped be more expensive than your capped accounts?
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I think there is some confusion here.

Capped pricing has not officially released yet - it's available via chat, but it appears the agent who provided you with pricing has not quite clarified things correctly.

All of our accounts are for ADSL data only, unless indicated as a bundle. Telkom lines are charged separately.

Capped 200GB is much cheaper than R1028, and the price quoted to you for the capped product included your line rental. The uncapped pricing you received does not include line rental.
 
balky said:
I'm still waiting for CW to answer my question, which may explain the prices. If there is contention, do capped accounts get priority over uncapped accounts?
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There are three tiers of priority - 1, 2, and 3.

Tier 1 has the highest priority on all protocols, and there is no specific account level shaping policy here.
Tier 2 data has the highest priority on all protocols except downloads, and will shape downloads and release this after midnight.
Tier 3 data has lower priorities on the network overall than the other 2 tiers, and is shaped on large download protocols as well with an FUP.

We have not released products on tier 3 data yet. All existing products operate in tier 1 and tier 2 data.
 
Crystal Web said:
There are three tiers of priority - 1, 2, and 3.

Tier 1 has the highest priority on all protocols, and there is no specific account level shaping policy here.
Tier 2 data has the highest priority on all protocols except downloads, and will shape downloads and release this after midnight.
Tier 3 data has lower priorities on the network overall than the other 2 tiers, and is shaped on large download protocols as well with an FUP.

We have not released products on tier 3 data yet. All existing products operate in tier 1 and tier 2 data.
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So if there is contention, is bandwidth distributed equally to all tier 1 accounts regardless of line speed, capped/uncapped etc ?
 
balky said:
So if there is contention, is bandwidth distributed equally to all tier 1 accounts regardless of line speed, capped/uncapped etc ?
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In terms of the very technical manner in which the network treats packets, that's not something we're going to be going into considerable detail on.

The question posed though is not quite correct in terms of how networks treat different packets though - there are numerous ways that a network manages QoS of packets and we adopt a few methods.
 
This referral code business is somewhat tacky and makes the reliability and impartiality of user recommendations on this forum questionable. There should be no incentive for users to recommend Crystal Web. Incentives can only taint objectivity.

While I have no complaints about my CW account, I get a queasy feeling when I see other threads on this forum getting swamped and spammed with ref coders.

If you have budgeted for the cost of this referral ponzi scheme, rather put it that budget towards a higher unshaped thresholds, or better product pricing.
 
I'm moving to a new ISP end of the month and was considering CW.
For me its unforunate that CW uses Cybersmart because I stay in Pretoria and will get higher pings than with IS, or MTN.
 
Gatecrasher said:
This referral code business is somewhat tacky and makes the reliability and impartiality of user recommendations on this forum questionable. There should be no incentive for users to recommend Crystal Web. Incentives can only taint objectivity.

While I have no complaints about my CW account, I get a queasy feeling when I see other threads on this forum getting swamped and spammed with ref coders.

If you have budgeted for the cost of this referral ponzi scheme, rather put it that budget towards a higher unshaped thresholds, or better product pricing.
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Agreed!
 
dews said:
I'm moving to a new ISP end of the month and was considering CW.
For me its unforunate that CW uses Cybersmart because I stay in Pretoria and will get higher pings than with IS, or MTN.
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I am in Pretoria and get lower pings on CW then I have gotten on a few different IS based isp's.
 
Gatecrasher said:
This referral code business is somewhat tacky and makes the reliability and impartiality of user recommendations on this forum questionable. There should be no incentive for users to recommend Crystal Web. Incentives can only taint objectivity.

While I have no complaints about my CW account, I get a queasy feeling when I see other threads on this forum getting swamped and spammed with ref coders.

If you have budgeted for the cost of this referral ponzi scheme, rather put it that budget towards a higher unshaped thresholds, or better product pricing.
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It's a R10 discount.
WTF are you even talking about.
R10 suddenly makes it tacky and makes the reliability and impartiality of user recommendations on this forum questionable?4
That is a bit of a stretch.

We recommend CW because of performance not because of a R10 discount.
I mean really now.
Don't take us for a bunch of morons.
 
Thats weird.
Unless Cybersmart has some infrastucture in Gauteng now. Last time i checked was in 2011, so could be.
 
dews said:
I'm moving to a new ISP end of the month and was considering CW.
For me its unforunate that CW uses Cybersmart because I stay in Pretoria and will get higher pings than with IS, or MTN.
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There is certainly infrastructure in Gauteng - considerable infrastructure. ;)
 
the referral code is hardly designed as an mechanism to get people to recommend our products and services on the basis of a discount but is rather a way of rewarding customers rather than spending the money on marketing. It is a single layer referral system - not a a multi-layer marketing routine and absolutely far from any pyramid or ponzi character at all.
 
On the referral code, numerous people were already recommending us so we decided to reward that, and it forms part of a wider rewards system being introduced into the business for our customers as well.
 
dews said:
I'm moving to a new ISP end of the month and was considering CW.
For me its unforunate that CW uses Cybersmart because I stay in Pretoria and will get higher pings than with IS, or MTN.
Click to expand...

Did a ping and trace for you. :)

ping.jpg

trace.jpg

Both to Google.com
 
Electric said:
It's a R10 discount.
WTF are you even talking about.
R10 suddenly makes it tacky and makes the reliability and impartiality of user recommendations on this forum questionable?4
That is a bit of a stretch.

We recommend CW because of performance not because of a R10 discount.
I mean really now.
Don't take us for a bunch of morons.
Click to expand...

Did I mention morons? No. And it is R10 per referral. Which means the more people signing up with your referral code the cheaper your CW package becomes, and so the more incentive there is to recommend CW and the more incentive there is to spam "what ISP should I use" type threads on this forum.

The problem I have with it, is that brings into question the objectivity of ISP advice. I had a similar objection a few years ago when a certain number of MyBB members got very cheap accounts from WebAfrica and became WebAfrica fanbois as a result. To put it crudely, WebAfrica bought off a bunch of vocal MyBB forumites. The problem for people looking for objective advice on their choice of ISP is that these WebAfrica accounts were just a promotion to MyBB members of long standing and not available to new sign ups.

So if it is just R10 then why even bother? Put it back into the product and let the product speak for itself.
 
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