Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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    126
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@CW

Tnx for the reply. Sometimes things obvious and other times not.

Oh I see. A port error is an error that occurs between you and the Telkom port at your exchange. Admin reset would be a reset call made from our servers on the account, and user request is where you disconnected from your side on the account.
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Can all CW customers sign into the new website yet? or is this still only being tested with certain customers?
 
Paparazzi said:
Can all CW customers sign into the new website yet? or is this still only being tested with certain customers?
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Anyone can. If you can't login now then hop on live chat and ask an agent and they will activate it for you quickly.

New deployments have been pushed to the portal and more will go out today. Some changes were also made to the chat system today after feedback that the previous chat boxes were too dark, too small, and, well, not as awesome as what they could be.
 
Unable to check usage on the portal, getting an error that says "something went wrong"

My internet is extremely painfully slow at the moment as well.
 
Last edited:
Rohan said:
Unable to check usage on the portal, getting an error that says "something went wrong"
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Fixing now. ;)

Internet is slow - I know. The routing upgrades are coming online slowly, but surely. Should have some good news to share in this respect very soon.
 
Rohan said:
Unable to check usage on the portal, getting an error that says "something went wrong"

My internet is extremely painfully slow at the moment as well.
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Worse than seeing "something awesome here soon" :p
 
From within the customer portal, you can now:

Check your usage
Check your latest IP address
View your DynDNS hostname
View your username and password (hidden by default following feedback)
View all ADSL session information for your account
Temporarily unlock your account for use at another location
Check the health of your ADSL line
Add Dynamic DNS if you don't already have it
View invoices
Download invoices

The invoicing is an admin issue at the moment as there are some duplicates which makes it appear as if the system is buggy, but it's not - the duplicates are being cleared.
 
Absolutely love the "scaling" principle you guys are using.
2MB ADSL signed up, but Speedtest can go as fast as the line is capable - adjusting the price you pay..
Nice !
 
Crystal Web said:
From within the customer portal, you can now:
...
View invoices
Download invoices
...
Click to expand...

Customer portal after clicking on the credit card icon (presumably the invoicing section):

We're sorry, but something went wrong (500) 2014-11-20 10-19-05.png

Just a heads up. No stress.

(PS: And a typo in "appear" on the first page. Thought I'd just rev your OCD a bit. :whistle:)
 
Crystal Web said:
200GB of tier 1 data allocation is now standard, thereafter shaped on large download protocols only - there is a change coming here for the better, to be released once we're happy the network is back to tip-top shape.
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Please confirm - Are you allowing 200GB (instead of 100 GB) of data on tier 1 data before shapping comes into effect? I am on the 4MB package & if so with this be standard or only for now?
 
Madaboutbullterriers said:
Please confirm - Are you allowing 200GB (instead of 100 GB) of data on tier 1 data before shapping comes into effect? I am on the 4MB package & if so with this be standard or only for now?
Click to expand...

200GB is the standard for 10Mbps - has been for about two months now and will remain as such.
 
Crystal Web said:
From within the customer portal, you can now:

Check your usage
Check your latest IP address
View your DynDNS hostname
View your username and password (hidden by default following feedback)
View all ADSL session information for your account
Temporarily unlock your account for use at another location
Check the health of your ADSL line
Add Dynamic DNS if you don't already have it
View invoices
Download invoices

The invoicing is an admin issue at the moment as there are some duplicates which makes it appear as if the system is buggy, but it's not - the duplicates are being cleared.
Click to expand...
I don't see any change compared to previous version. Is this for customers that have their lines with you?
 
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