Official Crystal Web ADSL performance feedback thread Part 2...

[balky]

The attenuation for up and down as reported by the customer portal are opposite to what my router reports. So either my router has it wrong or the portal has it wrong?

 

[Crystal Web]

I don't see any change compared to previous version. Is this for customers that have their lines with you?

Clear your cache and try again. The changes rolled out to everyone.

The attenuation for up and down as reported by the customer portal are opposite to what my router reports. So either my router has it wrong or the portal has it wrong?

Yes, this is data reported from the exchange side, which is in reverse. We'll have to switch those around on our side to make it clearer.

 

[Anthro]

Clear your cache and try again. The changes rolled out to everyone.

Nope not working for me, even tried another browser :wtf:

 

[Hectic]

Clear your cache and try again. The changes rolled out to everyone.

It was the first thing going I did before I posted.
Did not work on Linux/Chrome combo, nor on my cell.

Haven't checked my Windows pc's.

 

[Gboss]

Nope not working for me, even tried another browser :wtf:

Same here for me too. Tried Firefox and I still have the old portal.
Tried IE, which I never ever use normally, and it's the old portal.

 

[adsl2]

Nope not working for me, even tried another browser :wtf:

Same here.

 

[Electric]

Is this the time to make a powercycle your router joke?

 

[balky]

Same here for me too. Tried Firefox and I still have the old portal.
Tried IE, which I never ever use normally, and it's the old portal.

Are you sure it's the old portal? On mine it looks identical to the old portal, but if you click the middle button, there are 2 new buttons.

 

[Hectic]

Are you sure it's the old portal? On mine it looks identical to the old portal, but if you click the middle button, there are 2 new buttons.

Maybe ours are cloaked.

 

[Gboss]

Are you sure it's the old portal? On mine it looks identical to the old portal, but if you click the middle button, there are 2 new buttons.

It's the old portal, not the first edition that was out a while back but the old updated one.
Looks exactly the same as it was last week for me.

 

[StevenC]

Apologies I didn't see your earlier post, but in retrospect why did I not just get an answer when i asked it on the 18th already as had I known then I most certainly would not have waited a moment longer!

Sorry to do this to you, but you got an answer. The fact that you didn't act on it is your fault alone. So you only have yourself to be angry with.
Hopefully though, your experience will improve before the end of the month and you remain a customer to see how good it can be.

Sorry but if things don't improve by the weekend I am cancelling!

Just a reminder, cancellations need to be in by the 19th so you don't get billed for next month.

Hopefully though, this is just a glitch and all will be well soon.

Is this confirmed? Could CW please confirm as I would like to make sure!

To end of the month you have to cancel by the 19 of that month.

That and it is stated in the terms and conditions. Your fault for not reading.

 

[Pho3nix]

Capped account still not working 100%. PSN store is timing out

 

[DJvdBerg]

Is this the time to make a powercycle your router joke?

NO!

 

[Kayoss]

Capped account still not working 100%. PSN store is timing out

PSN store is timing out on my Axxess capped account. So maybe it's an issue with the PSN store and not isp related.

 

[Pho3nix]

PSN store is timing out on my Axxess capped account. So maybe it's an issue with the PSN store and not isp related.

WebAfrica account is working fine for me.

 

[StormHorse]

Sorry to do this to you, but you got an answer. The fact that you didn't act on it is your fault alone. So you only have yourself to be angry with.
Hopefully though, your experience will improve before the end of the month and you remain a customer to see how good it can be.









That and it is stated in the terms and conditions. Your fault for not reading.

And you felt stating this to me again would serve to do what exactly?!
If you have nothing constructive to add rather add nothing!

 

[VScheepers]

Is this the time to make a powercycle your router joke?

I think its time to powercycle the South African Internet as a whole!

 

[snail112]

From within the customer portal, you can now:

Check your usage
Check your latest IP address
View your DynDNS hostname
View your username and password (hidden by default following feedback)
View all ADSL session information for your account
Temporarily unlock your account for use at another location
Check the health of your ADSL line
Add Dynamic DNS if you don't already have it
View invoices
Download invoices

The invoicing is an admin issue at the moment as there are some duplicates which makes it appear as if the system is buggy, but it's not - the duplicates are being cleared.

My password is not hidden by default.

 

[Hectic]

My password is not hidden by default.

Can you see the new tabs?
My password isn't hidden either, nor can I see the new options.

 

[ItherNiT]

Can you see the new tabs?
My password isn't hidden either, nor can I see the new options.

+1