Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
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Looks like my data usage never reset after last month. I don't think I have received the 100GB unshaped data for the month yet. Steam downloads\updates were crawling last night as well as any PS4 downloads. Streaming and gaming unaffected.
Anything wrong on CW's side?
 
Sequential speed tests on testmy.net
CW : 248 Kbps 31 kB/s (supposedly a 200GB capped account)
Afrihoax : 4.5 Mbps 563 kB/s (100GB capped account)
WA : 9.8 Mbps 1.2 MB/s (60GB capped account)

Funny part is that on speedtest.net I get 18Mb/s download speed (20Mb/s VDSL line) on all 3 above mentioned ISPs.

And don't give me that bullshyte of exchange congestion/line quality)

Which ISP will you choose ?
 
ghostim said:
Sequential speed tests on testmy.net
CW : 248 Kbps 31 kB/s (supposedly a 200GB capped account)
Afrihoax : 4.5 Mbps 563 kB/s (100GB capped account)
WA : 9.8 Mbps 1.2 MB/s (60GB capped account)

Funny part is that on speedtest.net I get 18Mb/s download speed (20Mb/s VDSL line) on all 3 above mentioned ISPs.

And don't give me that bullshyte of exchange congestion/line quality)

Which ISP will you choose ?
Click to expand...

testmy.net is single threaded, speedtest.net is multi threaded.

I would choose ISP with highest single threaded speed.
 
ghostim said:
Sequential speed tests on testmy.net
CW : 248 Kbps 31 kB/s (supposedly a 200GB capped account)
Afrihoax : 4.5 Mbps 563 kB/s (100GB capped account)
WA : 9.8 Mbps 1.2 MB/s (60GB capped account)

Funny part is that on speedtest.net I get 18Mb/s download speed (20Mb/s VDSL line) on all 3 above mentioned ISPs.

And don't give me that bullshyte of exchange congestion/line quality)

Which ISP will you choose ?
Click to expand...

Well, as your results show, I'll go with Web Africa.

Thinking about it, maybe I should give CW a skip and go WA where I know I might get better bang for my buck.
 
1.5 Gb eve online update at 40kbs sigh. On a positive note streaming and in game pings are great. When the update finishes one day and i can actually play my game.
 
Paul Hjul said:
I have asked the support staff to forward me that chat due to CPA claims therein. I take the CPA very seriously and the CRA is written to align with same.
Click to expand...

Dear Paul. It seems that you are not contactable through the usual channels so I have no choice but to attempt to contact you through the forum. Your choice not mine. I trust that you have had time to peruse the support chat and would welcome your response on your findings on this forum. I did try to call the contact number on your website twice this afternoon (0875509006) The first time I listened to music for a while and then the call was dropped. The second time I listened to music for a longer time and then got a recorded message saying that there were no support agents available and I should leave a message and you would get back to me. This I did but there has been no email or call as yet. Calls were around 15:50 today. You may wish to investigate. (Call logs available but not recorded)

I then found another number on twitter 0114254078 and called that. Answered almost immediately. Felt I should give you the opportunity to speak one on one but after the usual "let me see if he is available" I got the usual "sorry he is still in a meeting". So be it. Then spoke to accounts and asked to terminate our account at the end of the month. Had to send an email, which I did under duress in view of the earlier debacle with support and surprisingly this time it actually worked and I did get an acknowledgement back. Seems that it is only the support email that does not work either in or out. I have yet to receive an acknowledgement that the emails sent to support today were received nor have I received the test email that was (allegedly) sent to me. If you are willing to investigate the support interaction from today you will need to get those emails that I sent to the support address. I will gladly forward them to you if you have a working email address.

I do feel that in view of the acknowledgements of problems and the repeated failure to meet indicated deadlines that there is a very definite obligation for Crystalweb to either deliver the service or offer some sort of compensation. There is ample evidence on this forum of both under-performance and unfulfilled promises of resolution. Sadly the "deliver" option has been promised and then not delivered too often already.

Personally I paid for a full month for November despite joining on the 13th of Nov (Yes my choice) and have paid the full amount for Dec (Yes my choice again but based on promises made on this forum) for what has basically been a "dial up" service despite all the promises, which I believed, that all would be sorted before the end of November. The facts are that I have paid R858 for 28 days of very inferior service. I acted in good faith and gave you the benefit of the doubt based on promises made on this forum - Crystalweb has not delivered.

Enough time and money wasted here. Good luck to the faithful. I was - now enlightened.
 
@NarrowBand

I have received the email from support and the note that you called. You were not told "sorry he is still in a meeting" but rather "he has just started with a meeting" which in point of fact was exactly the situation. I battle to see how sending an email for cancellation constitutes duress but same is not pertinent to the correspondence record which I am attending to. Beyond acknowledging that I have the documentation I am precluded from discussing the matter in public and will be replying through my "working email address".
 
Shaun/Paul,

Any new ETA when the network will be back to normal again? I need to make the choice whether to stick around or go. I cannot pay R400+ for a service that does not deliver as promised.
 
snail112 said:
Shaun/Paul,

Any new ETA when the network will be back to normal again? I need to make the choice whether to stick around or go. I cannot pay R400+ for a service that does not deliver as promised.
Click to expand...
We are waiting for an ETA we have confidence in before releasing it. As things stand contingencies have ETAs etc ... Working on getting as much data to allow informed decisions by Monday.
 
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