Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
Status
Not open for further replies.
CataclysmZA said:
I'm also seeing extremely slow page loads on my line and very high pings, easily in the 2000ms range every hour or so. I don't know if its related, though, because it looks like I have issues at the exchange, not with CW itself.

Maybe run a tracert to www.mybroadband.co.za and www.crystalweb.co.za and post the results here?
Click to expand...

Tracert's to crystalweb.co.za on both CW and WA home capped are identical - they both seem fine.

CW running shaping on Speedtests (local and overseas) :wtf:

Http downloads crawling still as well. Something is up on my CW account, that's for sure.
 
Crystal Web said:
Can you PM me the usernames for both accounts you tested on please? I'd like to look into this one a little deeper as yours and one other's are the only issues tonight from this product group on support.
Click to expand...

Ok will do !
 
Paul Hjul said:
Telkom taking vengeance on civilization?
Click to expand...

Cripple the IT infrastructure before the invasion starts.

That's the old game plan.

Expect the BORG (or insert alien race) to land in the eastern cape tonight.

Life as we know it, will cease to exist.
 
thewusman said:
Tracert's to crystalweb.co.za on both CW and WA home capped are identical - they both seem fine.

CW running shaping on Speedtests (local and overseas) :wtf:

Http downloads crawling still as well. Something is up on my CW account, that's for sure.
Click to expand...

It's very difficult to do support by mybroadband.

No chance of hopping on to support to talk live and run tests? It is far more efficient and effective.

In the interim I'll start looking into the details you PM'd me.

We're certainly not running shaping. I know it's easy to say when certain other ISPs have done nothing but do as such and deny, deny, deny, but we're not. We've always been open about this sort of thing (hence why the site FAQs are so transparent).
 
I am also get really slow page loads tonight - North West province.
 
Crystal Web said:
It's very difficult to do support by mybroadband.

No chance of hopping on to support to talk live and run tests? It is far more efficient and effective.

In the interim I'll start looking into the details you PM'd me.

We're certainly not running shaping. I know it's easy to say when certain other ISPs have done nothing but do as such and deny, deny, deny, but we're not. We've always been open about this sort of thing (hence why the site FAQs are so transparent).
Click to expand...

Happy to hop onto support, but be aware I have been on support a few times this week, have an open ticket which is still unanswered relating to the same issue, with Stephan.
 
I see wireless vendors also had issues in PE tonight looking at my consolidated network notifications.

Looking into it.

We've been load shed three times today - I suspect this is also wreaking havoc. Telkom are also doing work in East London on major links which may be contributing towards this for a few customers.
 
I am finally making the move to Crystal Web after quite some time with Afrihost. Hoping that my stay here will be much more chilled.
 
Thanks Shaun and CW support team - seems like my Zyxel VDSL router is losing 47% of it's packets.

Time to trash it or fix it.

Really appreciate the effort in helping to find the culprit - which is NOT CW shaping :D
 
Type RSA said:
I am finally making the move to Crystal Web after quite some time with Afrihost. Hoping that my stay here will be much more chilled.
Click to expand...

If you're feeling generous, please use my referral code: 1268864000001789001

Even though I have in no way referred you to CW :D
 
thewusman said:
Thanks Shaun and CW support team - seems like my Zyxel VDSL router is losing 47% of it's packets.

Time to trash it or fix it.

Really appreciate the effort in helping to find the culprit - which is NOT CW shaping :D
Click to expand...

:D

Yes, this 1 1ms 47/ 100 = 47% 47/ 100 = 47% 192.168.0.1 is enough to kill even the toughest of connections. It is to connectivity what Doom is to ants.

Glad we could pinpoint the problem. Also highlights the silliness of relying solely on tracerts in support (something my team have had drilled into their heads), and why I try to train the support staff to go the extra mile and really listen to a customer. It's far too easy to look at a tracert and say nothing is wrong so it's not our problem. It is our problem if it's something we can help you to identify and fix.
 
Type RSA said:
I am finally making the move to Crystal Web after quite some time with Afrihost. Hoping that my stay here will be much more chilled.
Click to expand...

Gboss said:
Welcome to the family ;)
Click to expand...

Absolutely. Welcome, and please enjoy your stay.

Our feedback thread can also be fun when the miscreants come out to play, so pop in here every now and then too. Hopefully only for the entertainment and not frequent support. :)
 
Crystal Web said:
Absolutely. Welcome, and please enjoy your stay.

Our feedback thread can also be fun when the miscreants come out to play, so pop in here every now and then too. Hopefully only for the entertainment and not frequent support. :)
Click to expand...

Thanks a lot. Looking forward to the new experience.
 
slvr said:
we gonna have to run another EFT this month?
Click to expand...

Don't think so. Now that we have the new site up, the new products, and the proper security done on the portal and backend side on the new systems we're moving to, we should be able to get this sorted in time.
 
Crystal Web said:
I see wireless vendors also had issues in PE tonight looking at my consolidated network notifications.

We've been load shed three times today - I suspect this is also wreaking havoc. Telkom are also doing work in East London on major links which may be contributing towards this for a few customers.
Click to expand...

My 3G connection here hasn't been great either, so you may be right. I'm not entirely sure what to do, though. The problem seems to come back just about every hour and a bit and its definitely not my hardware. I can contact Telkom tomorrow, but I know I'm not going to get any reasonable answers from them.

We also haven't been load shed today. As much as I loathe it, not doing load shedding as per the schedule is just as bad, because the municipalities that don't follow the schedule now put extra strain on the grid that shouldn't be there. Does not compute.
 
Crystal Web said:
:D

Yes, this 1 1ms 47/ 100 = 47% 47/ 100 = 47% 192.168.0.1 is enough to kill even the toughest of connections. It is to connectivity what Doom is to ants.

Glad we could pinpoint the problem. Also highlights the silliness of relying solely on tracerts in support (something my team have had drilled into their heads), and why I try to train the support staff to go the extra mile and really listen to a customer. It's far too easy to look at a tracert and say nothing is wrong so it's not our problem. It is our problem if it's something we can help you to identify and fix.
Click to expand...

Using that great tool pingplotter only shows PL on the first hop and all the other hops are not affected - some googling tells me failure to return ICMP TTL-expired error packets on an ICMP ping packet with an expired TTL is not a real problem, as the destination is not affected.

Anyhow - will monitor but am running a few pingplotter traces and they're currently showing green on all hops which I suspect is good.

Urgh why can't networking be easier !

EDIT: Brilliant tool pingplotter, confirms that router is ignoring IGMP packets and showing "loss" at the first hop which is actually not loss at all https://www.pingman.com/kb/article/initial-hops-100-packet-loss-6.html

So now to monitor the rest of the hops and see what happens.
 
Last edited:
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X