blaaislaai
Executive Member
Internet extremely slow tonight. Websites takes a while to load. Unable to stream YouTube at 360p without it constantly buffering
Glad I'm not the only one then!
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Official Crystal Web ADSL performance feedback thread Part 2...
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Glad I'm not the only one then!
Internet extremely slow tonight. Websites takes a while to load. Unable to stream YouTube at 360p without it constantly buffering
I'm happy to read I'm not the only one. Websites are fast, streaming from youtube or anything else is non existent, I see the initial frame and nothing thereafter. As long as it's up during the rugby, I'm happy.
Orihalcon
Expert Member
Hmmm.
I'm in the south and everything is running A-OK.
My dl queue just kicked off at full line speed as well.
I'm in the south and everything is running A-OK.
My dl queue just kicked off at full line speed as well.
Orihalcon
Expert Member
I'll lie if I tell you. I honestly don't even know how to check that actually...don't think I've never needed to access Steam settings. Though I have only been on Steam for 8months.
avr-rulez
Expert Member
Why is my NNTP not getting full line speed as promised?
Fluctuating from 200 odd to 500 odd - nowhere near to what it should be.
Current server IS from Cape Town - south 10 Meg line and speedtest is full line speed - 8.72M
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Internet extremely slow tonight. Websites takes a while to load. Unable to stream YouTube at 360p without it constantly buffering
Thanks for the feedback, guys. There are a few changes that I think we need to make to some of the profiles that will sort this out. Oddly enough, most customers are incredibly good at scheduling their downloads and our encouragement of this has lead to massive spikes at around midnight which the controllers are not entirely able to handle at first with the massive spike in usage across all regions. It's not something we foresaw as most people simply ignored our requests for this before, but it is something that is our fault, and that we can fix as well. Will require some dev work to sort out, so it's gone on to the top of the priority list to try to sort out for you guys.
It's not affecting everyone equally. So we need to make some changes on our side to rectify. I will work with our guys over the weekend to sort out for those affected.
See above. Looks like an issue on our side which we're going to now sort out. I have the data now to see what the issue is and it's certainly on our side, not yours, so don't worry about reporting any line faults and so on unless our support staff actually pick something up which can resolve this (always report to support first and foremost). I've spotted the problem tonight after monitoring a few connections and we'll test a few changes over the coming days.
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minkukel
Expert Member
Must say Hulu was streaming at 1080p last nite with no buffering.
just one thing : Spot the mistake on the CrystalWeb page
Wireless Fibre Available
Dedicated, fast wireless links available dierctly to fibre backhaul connections.
just one thing : Spot the mistake on the CrystalWeb page
Wireless Fibre Available
Dedicated, fast wireless links available dierctly to fibre backhaul connections.
Heksmeester
Senior Member
Quick question. Does after-hours usage contribute to your star rating and shaping during peak times?
CW does not have a star rating, you will only see "shaping" due to demand at that time, you will not be shaped personally on your usage.
Heksmeester
Senior Member
Support told me something about a 10-day rolling window and a star rating... :erm:
On our basic entry level uncapped accounts there is a star rating. I'm going to simplify these as well moving forward...
Looney
Executive Member
Oh boy, here we go...
Lino
I am back
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Not good news at all, as long as the premium accounts don't have this.
Heksmeester
Senior Member
DJ, does after hours usage affect the star rating though?
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No, not at all.
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It's there for basic entry level uncapped accounts. Doesn't affect any of the other accounts at all. It's an entirely new and different product.
I stand corrected.
Heksmeester
Senior Member
IziWhatNow
Expert Member
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Crystalweb still hasn't replied on my support ticket I wrote about here yesterday.
I have since determined that it must be a line problem causing Intermittent connection. Reported the line to Telkom and a lady just phoned me. She said the problem is with my dlink router (which was working for moths) and I need to replace it with a different brand at my own cost. She said she'll get back to me and then closed the ticket. Pathetic Telkom support
I have since determined that it must be a line problem causing Intermittent connection. Reported the line to Telkom and a lady just phoned me. She said the problem is with my dlink router (which was working for moths) and I need to replace it with a different brand at my own cost. She said she'll get back to me and then closed the ticket. Pathetic Telkom support
Hectic
Executive Member
Obviously there could be a problem with your router, but they(Telkom) have blamed my router at least five times and told me to replace it, which I did.
The problem is that it wasn't the router, but line and exchange issues.
Rather try to borrow another router or test yours on somebody else's line.
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