Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Orihalcon said:
Ah! That is nifty. Thank you very much :)
Click to expand...

No sweat bru, I wasted my time going to a Telkom Store, waiting in line. Only to be told that I shouldn't worry and I will be credited automatically.
The following month Telkom I had a credit balance on my account.
 
@CW, Blizzard has a new tool that helps with diagnosing network problems with their games. It basically runs a tracert and MTR from their servers to your connection: http://eu-looking-glass.battle.net/

The results I see might explain the stuttering (caused by packet loss) that I have in Heroes of the Storm:

Code: 
traceroute to xxx, 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.795 ms !X * *

traceroute to xxx, 15 hops max, 60 byte packets
 1  Blizzard (Blizzard)  0.485 ms  0.565 ms  0.641 ms
 2  * * *
 3  62.115.46.197 (62.115.46.197)  0.875 ms  1.053 ms  1.130 ms
 4  4.68.111.177 (4.68.111.177)  0.529 ms  0.537 ms  0.544 ms
 5  ae-225-3601.edge3.London1.Level3.net (4.69.166.146)  6.835 ms  6.841 ms  6.856 ms
 6  ae-225-3601.edge3.London1.Level3.net (4.69.166.146)  6.882 ms  6.825 ms  6.820 ms
 7  INTERNET-SO.edge3.London1.Level3.net (195.50.124.34)  11.067 ms  11.080 ms  11.081 ms
 8  168.209.201.94 (168.209.201.94)  178.291 ms  178.280 ms  178.275 ms
 9  cdsl1-rba-te1-1.ip.isnet.net (196.26.0.217)  169.125 ms  169.083 ms  169.081 ms
10  cdsl2-rba-vl2.ip.isnet.net (196.26.77.2)  171.144 ms  171.175 ms  171.196 ms
11  cdsl2-rba-vl153.ip.isnet.net (196.38.73.14)  171.421 ms  171.394 ms  171.389 ms
12  cdsl1-rba-vl9.ip.isnet.net (196.38.73.33)  167.590 ms  167.602 ms  167.603 ms
13  cdsl1-rba-vl2459-ipc.ip.isnet.net (196.38.72.214)  218.012 ms  218.449 ms  219.139 ms
14  196-215-211-129.dynamic.isadsl.co.za (196.215.211.129)  235.454 ms  235.993 ms *
15  xxx-xxx-xxx-xxx.dynamic.isadsl.co.za (xxx)  190.076 ms  191.376 ms  192.254 ms

HOST: Blizzard           Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. Blizzard                        0.0%    10    0.4   0.6   0.3   1.0   0.2
  2. ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
  3. 62.115.46.197                         0.0%    10    0.9   0.9   0.8   1.1   0.1
  4. 4.68.111.177                          0.0%    10    0.5   0.7   0.5   2.7   0.7
  5. ae-225-3601.edge3.London1.Level3.net  0.0%    10    6.8   6.8   6.8   7.0   0.1
  6. ae-225-3601.edge3.London1.Level3.net  0.0%    10    6.8   6.8   6.8   6.9   0.0
  7. INTERNET-SO.edge3.London1.Level3.net  0.0%    10   10.8  11.5   9.7  12.8   1.0
  8. 168.209.201.94                        0.0%    10  176.9 178.5 176.9 180.4   1.1
  9. cdsl1-rba-te1-1.ip.isnet.net          0.0%    10  169.1 169.1 169.0 169.2   0.0
 10. cdsl2-rba-vl2.ip.isnet.net            0.0%    10  171.2 171.2 171.1 171.2   0.0
 11. cdsl2-rba-vl153.ip.isnet.net          0.0%    10  171.3 171.7 171.3 174.5   1.0
 12. cdsl1-rba-vl9.ip.isnet.net            0.0%    10  167.6 167.6 167.5 167.8   0.1
 13. cdsl1-rba-vl2459-ipc.ip.isnet.net    20.0%    10  236.2 228.8 217.4 236.2   6.8
 14. 196-215-211-129.dynamic.isadsl.co.za 20.0%    10  253.3 246.5 236.0 253.3   5.7
 15. xxx-xxx-xxx-xxx.dynamic.isadsl.co.za  10.0%    10  190.1 193.8 190.1 208.1   6.4

I just edited out my IP. It looks like hop 13 is dropping packets?
 
Last edited:
Gboss said:
No sweat bru, I wasted my time going to a Telkom Store, waiting in line. Only to be told that I shouldn't worry and I will be credited automatically.
The following month Telkom I had a credit balance on my account.
Click to expand...

the whole thing is a bit of an annoyance and ultimately it takes checking invoices over two months both on ISP side and Telkom side but ultimately we make every effort to ensure that a customer is never double billed but the time move (from arrears to advance with advance on an arrears statement - if that makes any sense) does mean that there is a bit of billing upfront
 
Paul Hjul said:
the whole thing is a bit of an annoyance and ultimately it takes checking invoices over two months both on ISP side and Telkom side but ultimately we make every effort to ensure that a customer is never double billed but the time move (from arrears to advance with advance on an arrears statement - if that makes any sense) does mean that there is a bit of billing upfront
Click to expand...
Completely understand that.

I'll pay the Telkom bill and keep an eye on the following month's statement.
 
@CrystalWeb sent an email to the billing department 2 days ago and no reply.
Should I continue to bug them?
 
Pho3nix said:
@CrystalWeb sent an email to the billing department 2 days ago and no reply.
Should I continue to bug them?
Click to expand...

I'll chase up on this - if you don't get an email before 10 tomorrow morning drop me a "strongly worded" email or PM
 
Aijaijai. What a sense of Deja Vu. After Stefan asked me to PM him my details, no feedback has been given as of yet - the timestamp for this message I sent: 19-05-2015 03:42 PM. If I woke up from a coma today, I'd swear I was with Afrihost.

Top tip for other ADSL users here: if you see me moving to another ISP, run, because that's when it seems their standards start to slip.
 
I Logged a ticket to stop usage e-mails being sent to me on a daily basis for the trial account. I know the cap has been reached, it was a trial account, I dont need a reminder. This was last week, and still getting mails.
 
I know WA said they were having issues with their upstream provider.

I assume it would be the the same provider that is supplying CW so the issues should spill over here as well?

Not stating that as fact...just a wondering.

Could you guys post some WinMTRs please? Can then easily see where the latency is coming in.
 
Ho3n3r said:
Aijaijai. What a sense of Deja Vu. After Stefan asked me to PM him my details, no feedback has been given as of yet - the timestamp for this message I sent: 19-05-2015 03:42 PM. If I woke up from a coma today, I'd swear I was with Afrihost.

Top tip for other ADSL users here: if you see me moving to another ISP, run, because that's when it seems their standards start to slip.
Click to expand...

Hi Ho3n3r,

Apologies for the late response, We've picked up a anomaly on your account and we will be in contact with you in order for you to resolve this.

Regards,
Stephan
Crystal Web Team
 
CW - weird question - but what are the chances of you guys making some kind of allowance for streaming bandwidth used vs downloading bandwidth used?

I'm in a bit of a quandary at the moment. I want to switch to CW, because your support has always been stellar, and the IS backbone is currently the best in the country. I can even put up with reduced throughput on downloads during the day.

BUT, I absolutely hate this new IS account structure, with daytime gigs and after hours gigs. My choice of package would be the Business Standard Capped 600GB - as I use my line for business during the day. This would work great normally as 90% of my downloads are done after midnight and I doubt I could use 120GB during a month of average daytime use. However, one weekend of - for example - a Netflix streaming marathon in HD would absolutely annihilate my daytime cap. Two weekends or evening streaming would further kill it, etc. Soon enough, I could land up having an unusable account with zero daytime gigs and 300GB after midnight.

Is there no chance of having evening periods and weekends count towards your midnight bandwidth allocation for streaming traffic? Or a similar solution?
 
Just want to give some more feedback -

Streaming is great, very happy so far with that.
Downloading is great too, even managing to get stuff that was too old. Good speeds so far too.
Gaming is very cool, I'm still getting very low pings compared to what I was getting. Only thing is that sometimes in the morning, I'll have increased ping on CW but not on any other accounts. It's odd.
Support is good too, the little I've dealt with so far was above par.

Overall, happy enough to make CW my main account from here on out.
 
Seeyou said:
CW - weird question - but what are the chances of you guys making some kind of allowance for streaming bandwidth used vs downloading bandwidth used?

I'm in a bit of a quandary at the moment. I want to switch to CW, because your support has always been stellar, and the IS backbone is currently the best in the country. I can even put up with reduced throughput on downloads during the day.

BUT, I absolutely hate this new IS account structure, with daytime gigs and after hours gigs. My choice of package would be the Business Standard Capped 600GB - as I use my line for business during the day. This would work great normally as 90% of my downloads are done after midnight and I doubt I could use 120GB during a month of average daytime use. However, one weekend of - for example - a Netflix streaming marathon in HD would absolutely annihilate my daytime cap. Two weekends or evening streaming would further kill it, etc. Soon enough, I could land up having an unusable account with zero daytime gigs and 300GB after midnight.

Is there no chance of having evening periods and weekends count towards your midnight bandwidth allocation for streaming traffic? Or a similar solution?
Click to expand...

We'll be launching some interesting stuff within the next couple of weeks. Stay tuned for that ;)
 
Crystal Web Stephan said:
We'll be launching some interesting stuff within the next couple of weeks. Stay tuned for that ;)
Click to expand...

Will it be something affecting existing accounts, or a new type of account? Can you give me a hint (even via PM)

I'd need to cancel my existing account now in order not to get stuck with it for the next month.
 
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