OpenWeb ADSL Feedback Thread (Pt2)

cavedog said:
Let me just state this here since some people on mybb only see what they want to see and not what is really happening.

Finger pointing at Openweb at their dishonesty while Crystalweb is left to continue as normal even though many people complain that they are experiencing bad service with them in terms of support and general account performance.

I used the Crystalweb home basic capped account before and it was poor performance during peak time on p2p and usenet. Openweb simply does not shape their capped accounts at all and you are allowed to do what you want during peak time at line speed.

I used both accounts equally during a full month and Openweb account is so much more superior.

Let me also just say that Openweb capped accounts can't be seen as a "premium"account compared to Crystalweb's Home basic account because they are priced the same. One is just unshaped and the other one is not.

My conclusion here is just for people to test the accounts before making your decision. No point in listening to people here and say okay I won't choose Openweb because some people think they suck. I don't. I think their capped accounts are just as good as Vox Fatpipe if not better and mybb knows how good those accounts are.

When it comes to Capped adsl Openweb is right there near the top. Uncapped is a completely different story and I tried most of their uncapped accounts and would really not recommend them as the most severely shaped uncapped account at another ISP is most likely faster than Openweb uncapped accounts.

That is my 2c. Take it,leave it or criticize it but that is how I experienced it.
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They specifically state in their terms and conditions that home basic capped is shaped on p2p protocols during peak times.
The issue is not account performance in all cases but actual ethics of a company. How do you know that they are going to be honest in their dealings if they have messed up/scammed so many times before? One learns from being burnt at the fire, one should also learn to avoid a company when it does questionable things.
 
Johnatan56 said:
They specifically state in their terms and conditions that home basic capped is shaped on p2p protocols during peak times.
The issue is not account performance in all cases but actual ethics of a company. How do you know that they are going to be honest in their dealings if they have messed up/scammed so many times before? One learns from being burnt at the fire, one should also learn to avoid a company when it does questionable things.
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So so then we have to be transparent and exclude other ISP's too then? Obviously Crystalweb is one of them where the website says one thing but the account is something else. Should include Afrihost and Axxess that do throttle even though they claim not to.

Who else? When we done who will be left.
 
um no the website says exactly what the account does - you can't signup for the home capped accounts without reading on the website that the home accounts are shaped when required

If you find anything on the website that is misleading drop me an email - our CRA is quite clear on the point

of course this thread is about another provider and the throwing around of claims about ISPs other than OpenWeb is more than a little problematic
 
Paul Hjul said:
um no the website says exactly what the account does - you can't signup for the home capped accounts without reading on the website that the home accounts are shaped when required

If you find anything on the website that is misleading drop me an email - our CRA is quite clear on the point

of course this thread is about another provider and the throwing around of claims about ISPs other than OpenWeb is more than a little problematic
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Agree. I was not bad mouthing Crystalweb or have anything against Crystalweb. Just voicing a opinion. ;)
 
Zenbaas said:
Does anyone know if Openweb has subsequently registered with ISPA or ICASA as an actual ISP..?
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Looking at Hellopeter complaints, it seems they are still up to their same old tricks.
 
PostmanPot said:
Doubt it, but someone receiving a decent service wouldn't care.
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What do you doubt?

If you say that you doubt that are a member of ISPA - I have already posted that they are not on the list

If you say that you doubt they are licensed with ISPA, you are saying that you believe them to be operating without a licence, which would be to say they are operating illegally

Please clarify?
 
Chris.Geerdts said:
What do you doubt?

If you say that you doubt that are a member of ISPA - I have already posted that they are not on the list

If you say that you doubt they are licensed with ISPA, you are saying that you believe them to be operating without a licence, which would be to say they are operating illegally

Please clarify?
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I wouldn't know, however I know they used to not be registered with the relevant bodies. What I'm saying is that I doubt this has changed. I have no idea/interest in licenses etc.

I think you're a bit late to the party here. :) This massive fiasco was around a year ago.

Zenbaas said:
Of course. This normally only comes to light when there are "issues".
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Exactly, as it did here.

That's not to say that they shouldn't be registered. They should be, from the get go.
 
cavedog said:
So so then we have to be transparent and exclude other ISP's too then? Obviously Crystalweb is one of them where the website says one thing but the account is something else. Should include Afrihost and Axxess that do throttle even though they claim not to.

Who else? When we done who will be left.
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Crystalweb under their FAQ, to which a link is provided above the fold for home capped.
crystalwebCapped.jpg

And then Afrihost who shape and not throttle, but due to network issues currently they are shaping more than usual for uncapped accounts and Capped/Business uncapped are having issues with throughput/latency.
 

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PostmanPot said:
I think you're a bit late to the party here. :) This massive fiasco was around a year ago
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My company was an active member of ISPA from years ago so I understand the implications of ISPA membership clearly.

I chaired WAPA too, and was absolutely clear that there is a significant benefit for a customer signing up to an operator which submits itself to the scrutiny of a representative body and adheres to a published code of conduct.

I challenged Openweb on non-ISPA membership (as a customer of theirs) three years ago. As some posters noted, a customer only finds out when something goes wrong
 
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veggiesaurus said:
I don't really understand the confusion. Their capped accounts come with uncapped after hours. I'm simply asking how fast this uncapped can go, in people's experience. Shaping is another story, of course. And I don't trust them at all, hence the question.
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I only have a 4mbps link. I have a capped and uncapped OW sub. I get up to 380 megabytes/s d/l from 12 to 7 on either (ie unshaped and uncapped).

OW doesn't throttle as such (that's my belief), but as they use the Internet Solutions IPC, it is possible (likely) that they are throttled by either congested exchanges or congested IPC links, either due to their own planning or over-contested lines.

Personally (having experience with 3 providers recently) I believe that ADSL-based services will only truly improve if and when IPC bandwidth and associated pricing are improved across the board
 
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Openweb are the biggest trolls out there...........for years they have been dishonest in the dealings with their customers. I remember poor Zelda trying to convince me to upgrade my account only for me to prove to her that it was any openweb account that was broken.

I must admit i've been on one of those IS accounts through connection.co.za and the account has never once done what it said it would not do. Openweb just lie through their teeth and i'll challenge anyone on that. They were unable to provide an RCA for any of my outages and after a month i smelt a rat.

We had Telkom Tier 2 prove end to end every single excuse was just a fabrication from my line being faulty, my exchange being full etc.....we went as far as moving my line to it's own *****1ng node essentially and still the only account with an issue was openweb.......

if you do business with them, dont expect an honest answer :).
 
Kryptonite said:
Openweb are the biggest trolls out there...........for years they have been dishonest in the dealings with their customers. I remember poor Zelda trying to convince me to upgrade my account only for me to prove to her that it was any openweb account that was broken.

I must admit i've been on one of those IS accounts through connection.co.za and the account has never once done what it said it would not do. Openweb just lie through their teeth and i'll challenge anyone on that. They were unable to provide an RCA for any of my outages and after a month i smelt a rat.

We had Telkom Tier 2 prove end to end every single excuse was just a fabrication from my line being faulty, my exchange being full etc.....we went as far as moving my line to it's own *****1ng node essentially and still the only account with an issue was openweb.......

if you do business with them, dont expect an honest answer :).
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I probably should not type this now but im just so furious at this moment. I gave OW the benefit of the doubt and took out the 15 gb capped to test on the 28th this month. (Results are another story). I go this morning to cancel as I saw the button earlier but you cant use it. Have to send a notice to cancellations so I did. Among asking me to stay in the email I get a 1 months notice :wtf:.
I get my cancellation request then a bit later another and another email if I reeeeeeally want to cancel I have to send another cancellation request :wtf:x2 .

So yeah if you stupid then you must learn your lesson. Just putting a warning out there even if you think about giving them a try.

Ps. Where does it state you have to give 1 months notice on there site ?
 
Kensei2605 said:
I probably should not type this now but im just so furious at this moment. I gave OW the benefit of the doubt and took out the 15 gb capped to test on the 28th this month. (Results are another story). I go this morning to cancel as I saw the button earlier but you cant use it. Have to send a notice to cancellations so I did. Among asking me to stay in the email I get a 1 months notice :wtf:.
I get my cancellation request then a bit later another and another email if I reeeeeeally want to cancel I have to send another cancellation request :wtf:x2 .

So yeah if you stupid then you must learn your lesson. Just putting a warning out there even if you think about giving them a try.

Ps. Where does it state you have to give 1 months notice on there site ?
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Please tell us about the results. Is the capped offering worth it?
 
In honesty there capped account is not shaped as much and I could actually use my nntp during the day but again only bought 15 gb to test but definitely shaped and not unshapped as advertised. With that said I had 4 disconnects in 2 days that I never had with any isp before.
 
Kensei2605 said:
I probably should not type this now but im just so furious at this moment. I gave OW the benefit of the doubt and took out the 15 gb capped to test on the 28th this month. (Results are another story). I go this morning to cancel as I saw the button earlier but you cant use it. Have to send a notice to cancellations so I did. Among asking me to stay in the email I get a 1 months notice :wtf:.
I get my cancellation request then a bit later another and another email if I reeeeeeally want to cancel I have to send another cancellation request :wtf:x2 .

So yeah if you stupid then you must learn your lesson. Just putting a warning out there even if you think about giving them a try.

Ps. Where does it state you have to give 1 months notice on there site ?
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http://openweb.co.za/terms-conditions/ paragraph 8.1 & 8.2.
 
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