OpenWeb ADSL Feedback Thread

[MrBEEP]

Our Network Engineers have released the unshaping schedule for the weekend. The network will be unshaped as follows:

Platinum - 17:15
Gold - 18:00
Silver - 18:30
Standard, Vanilla and Gamers King / Delight - 18:40

Unshaped accounts will of course remain unshaped

Happy downloading!

 

[Amphibious]

Our Network Engineers have released the unshaping schedule for the weekend. The network will be unshaped as follows:

Platinum - 17:15
Gold - 18:00
Silver - 18:30
Standard, Vanilla and Gamers King / Delight - 18:40

Unshaped accounts will of course remain unshaped

Happy downloading!

Thank you MrBEEP

One of the reason why their the BEST. No other ISP will do this for us in South Africa

Enjoy the weekend peeps

 

[KoKaRoT]

Is it just me or very slow speeds, browsing painful at the moment
C:\Users\User>ping www.google.com

Pinging www.google.com [74.125.233.49] with 32 bytes of data:
Reply from 74.125.233.49: bytes=32 time=1267ms TTL=48
Reply from 74.125.233.49: bytes=32 time=978ms TTL=48
Reply from 74.125.233.49: bytes=32 time=918ms TTL=48
Reply from 74.125.233.49: bytes=32 time=1145ms TTL=48

Ping statistics for 74.125.233.49:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 918ms, Maximum = 1267ms, Average = 1077ms

 

[MrBEEP]

Hey KoKaRoT

There are no general issues currently.

Kindly email support@openweb.co.za with your ADSL username so that we can investigate for you.

Is it just me or very slow speeds, browsing painful at the moment
C:\Users\User>ping www.google.com

Pinging www.google.com [74.125.233.49] with 32 bytes of data:
Reply from 74.125.233.49: bytes=32 time=1267ms TTL=48
Reply from 74.125.233.49: bytes=32 time=978ms TTL=48
Reply from 74.125.233.49: bytes=32 time=918ms TTL=48
Reply from 74.125.233.49: bytes=32 time=1145ms TTL=48

Ping statistics for 74.125.233.49:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 918ms, Maximum = 1267ms, Average = 1077ms

 

[Amphibious]

Our Network Engineers have released the unshaping schedule for the weekend. The network will be unshaped as follows:

Platinum - 17:15
Gold - 18:00
Silver - 18:30
Standard, Vanilla and Gamers King / Delight - 18:40

Unshaped accounts will of course remain unshaped

Happy downloading!

Should we be getting Full Account Speed or Line Speed

I know i might be pushing my luck here for all of us

Been having an awesome time so far

 

[TYR]

Hi MrBEEP,

Please recommend a package ...

I have a Telkom 512k WiMAX connection. Please confirm that your packages are compatible with WiMAX ... should be, have used MWEB, WebAfrica and FNB COnnect in past without problems. The signup form requires an ADSL line number ... mine starts with a "W" followed by digits.

Package will be used for downloading only, mostly off the IS news server, but for some torrents as well. Which 1Mb package would give me full line speed (512k) all hours. I'm leaning towards your Silver special right now, or should I get Gold (again keeping in mind that my line speed is only 512k).

I run a pfSense router with dual WAN, so all other traffic is on a CellC Whoosh connection.

bump

 

[MrBEEP]

Hello

I would suggest the 1Mbps Vanilla Uncapped account for R179. It will be over compensating for what you need, and should work great for your suggested usage profile.

bump

 

[TYR]

Hello

I would suggest the 1Mbps Vanilla Uncapped account for R179. It will be over compensating for what you need, and should work great for your suggested usage profile.

Awesome, thanks MRBEEP!

Just to be on the safe side, I'll pay the extra R10/month for Silver.

 

[bokka1]

Hi Mr Beep

I have been getting very slow speeds on my 50GB capped account.

Yesterday morning I replied to an open ticket on your website and when I got no response I opened a new ticket as I usually get a quick response from you guys.

I again got no response and emailed support@openweb.co.za yesterday afternoon but also got no response. (The two tickets are nowhere to be found now?)

My problem is that you guys blamed Telkom for my speeds of 1 to 2 MB on my 6MB line. I reset my port as you suggested but it was still slow.

I then thought that it may be our exchange that is crap.

On Thursday I applied for a Mweb Test account and then I suddenly got full speeds locally and internationally with great pings even so low as 160 to London. I swapped between the two accounts and the Openweb stayed slow but the Mweb one flew.

Yesterday morning I applied for a Webafrica Test account to verify my results and it gave the same results as the Mweb one with the same fast speeds and great pings.

My conclusion is that the fault must be on your side.

Could you please investigate my account?

 

[MrBEEP]

Hi bokka1,

I see one of our agents have responded to the query.

Can you please try the solution, and drop me a PM once done

Hi Mr Beep

I have been getting very slow speeds on my 50GB capped account.

Yesterday morning I replied to an open ticket on your website and when I got no response I opened a new ticket as I usually get a quick response from you guys.

I again got no response and emailed support@openweb.co.za yesterday afternoon but also got no response. (The two tickets are nowhere to be found now?)

My problem is that you guys blamed Telkom for my speeds of 1 to 2 MB on my 6MB line. I reset my port as you suggested but it was still slow.

I then thought that it may be our exchange that is crap.

On Thursday I applied for a Mweb Test account and then I suddenly got full speeds locally and internationally with great pings even so low as 160 to London. I swapped between the two accounts and the Openweb stayed slow but the Mweb one flew.

Yesterday morning I applied for a Webafrica Test account to verify my results and it gave the same results as the Mweb one with the same fast speeds and great pings.

My conclusion is that the fault must be on your side.

Could you please investigate my account?

 

[pXius]

Hi MrBeep,

Just signed up for a gamers king account a few hours ago. Will activation only take place on business days?

***
Edit:

Just got sorted

 

[MrBEEP]

Hey,

Your details should've been sent to you by now.

Kindly email: mrbeep@openweb.co.za with more information

Hi MrBeep,

Just signed up for a gamers king account a few hours ago. Will activation only take place on business days?

 

[madhatta]

Good evening Mr Beep!

I know it's late but having an issue here, seems like authentication

Browsing stop so did a tracert and was timing out core2a-ctn-gi0-2

Restarted router and now doesn't authenticate

Username :

Please if you are awake and not gatvol of working on weekends please have a look

Regards
Charl

 

[MrBEEP]

Hi Charl,

Please remove your ADSL username from the public forum.

Kindly email mrbeep@openweb.co.za with your query so that it can be investigated

Good evening Mr Beep!

I know it's late but having an issue here, seems like authentication

Browsing stop so did a tracert and was timing out core2a-ctn-gi0-2

Restarted router and now doesn't authenticate

Username : REMOVED

Please if you are awake and not gatvol of working on weekends please have a look

Regards
Charl

 

[bokka1]

Hi bokka1,

I see one of our agents have responded to the query.

Can you please try the solution, and drop me a PM once done

Thanks, that worked.

I will test it over the course of the next few days.

 

[DrJohnZoidberg]

Speeds are rocking on my side still.

 

[vanstone]

Anyone having a problem with there after hours account, speed and connection problem...

 

[MrBEEP]

Hi vanstone,

There are currently no general issues.

Kindly contact Telkom on 10210 and have them test your line and router.

Anyone having a problem with there after hours account, speed and connection problem...

 

[Keeper]

Hey everyone

I've been on OpenWeb since friday and the experience has been great the past weekend... My Newsgroup downloads have been flying for the past three days.
Was very impressed... until today

Today it's literally between 4 and 10 kb/s. :wtf:
I've tested YouTube and a few other sites, and everything runs fine, except for Newsgroups

Our Network Engineers have released the unshaping schedule for the weekend.

Did I just start my OpenWeb experience with this "Unshaping schedule for the weekend" thing, and now that the "unshaped weekend" has passed, I sit with what OpenWeb really is like?


I'm on the OpenWeb Gold account.
My question is, are our downloads throttled as bad as this during the daytime, every day?

 

[Zewp]

Downloads should not be throttled that badly during the day on Gold, so I'd mail MrBeep if I were you.

I've got a 1mb account and the worst daytime shaping I've experienced so far is 50kb/s during the day. HTTP usually runs full-speed though.