OpenWeb ADSL Feedback Thread

[oldhat]

My http downloads are still as slow as they were earlier this week. I generally don't notice when I have slow http downloads because I don't download a lot on http, but I'm trying to download this;

http://www.moddb.com/mods/romae-bellum/downloads/romae-bellum-21

And the best speeds I can get is 40kbps on a 1mb line.

Tried that link on OW 1mb Gold Uncapped, get full line speed...

 

[MrBEEP]

We do not shape based on usage, but on how busy the network is at any given time

With regards to the Buy 1 get 1 free accounts, it states the speed will be independent but will the bandwidth tracking be independent too? I.e. if the one account downloads too much will both accounts be penalized?

Thanks up front for any responses.

 

[agentrfr]

Rocketing away here for the whole week on 4meg Gold

 

[slvRR]

My 4meg Gold cant stream YouTube.... at 240p

 

[Keeper]

My Internet has been pumping solid for the last month with absolutely zero problems.

Keep it up Mr BEEP!!

 

[adsl3g]

My new uncapped Silver 6mbps account at OW:

Test conducted on 3/17/2013 8:02:37 PM (local speedtest)

Download Speed: 598 kbps (74.8 KB/sec transfer rate)
Upload Speed: 177 kbps (22.1 KB/sec transfer rate)
Latency: 502 ms

Not good!!!!

 

[DrJohnZoidberg]

My new uncapped Silver 6mbps account at OW:

Test conducted on 3/17/2013 8:02:37 PM (local speedtest)

Download Speed: 598 kbps (74.8 KB/sec transfer rate)
Upload Speed: 177 kbps (22.1 KB/sec transfer rate)
Latency: 502 ms

Not good!!!!

Something not right there, your line okay? That ping is very high.

My 4Mbit standard uncapped is smooth sailing like usual:

Local
Download Speed: 3491 kbps (436.4 KB/sec transfer rate)
Upload Speed: 398 kbps (49.8 KB/sec transfer rate)
Latency: 67 ms

International
Download Speed: 3442 kbps (430.3 KB/sec transfer rate)
Upload Speed: 359 kbps (44.9 KB/sec transfer rate)
Latency: 206 ms

 

[adsl3g]

Something not right there, your line okay? That ping is very high.

My 4Mbit standard uncapped is smooth sailing like usual:

Local
Download Speed: 3491 kbps (436.4 KB/sec transfer rate)
Upload Speed: 398 kbps (49.8 KB/sec transfer rate)
Latency: 67 ms

International
Download Speed: 3442 kbps (430.3 KB/sec transfer rate)
Upload Speed: 359 kbps (44.9 KB/sec transfer rate)
Latency: 206 ms

This morning I had:

Download Speed: 4735 kbps (591.9 KB/sec transfer rate)
Upload Speed: 390 kbps (48.8 KB/sec transfer rate)
Latency: 55 ms


EDIT: got a mweb trial account - lets see...

 

[DrJohnZoidberg]

This morning I had:

Download Speed: 4735 kbps (591.9 KB/sec transfer rate)
Upload Speed: 390 kbps (48.8 KB/sec transfer rate)
Latency: 55 ms


EDIT: got a mweb trial account - lets see...

Post a traceroute here and also a ping -t 25 mweb.co.za

 

[adsl3g]

Post a traceroute here and also a ping -t 25 mweb.co.za

MWEB 4 mBps trial account:

Download Speed: 3361 kbps (420.1 KB/sec transfer rate)
Upload Speed: 104 kbps (13 KB/sec transfer rate)
Latency: 393 ms
Still high latency - will post tracert

 

[DrJohnZoidberg]

MWEB 4 mBps trial account:

Download Speed: 3361 kbps (420.1 KB/sec transfer rate)
Upload Speed: 104 kbps (13 KB/sec transfer rate)
Latency: 393 ms
Still high latency - will post tracert

You also 100% sure nothing else is utilizing the line?

 

[adsl3g]

Wan usage on router:

In Out
2 Kbps 3 Kbps

 

[adsl3g]

Traceroute to news24:

traceroute to www.news24.com (41.86.110.200), 64 hops max, 52 byte packets
1 dd-wrt (10.0.1.1) 1.689 ms 1.471 ms 1.390 ms
2 196-210-144-1.dynamic.isadsl.co.za (196.210.144.1) 336.141 ms 439.189 ms 360.568 ms
3 196.38.73.121 (196.38.73.121) 356.332 ms 384.268 ms 562.887 ms
4 cdsl1-rba-vl150.ip.isnet.net (196.38.73.17) 372.397 ms 353.415 ms 337.387 ms
5 core1a-pkl-te-1-2.ip.isnet.net (168.209.1.139) 339.130 ms 336.848 ms 307.283 ms
6 168.209.1.170 (168.209.1.170) 297.656 ms
196.26.0.10 (196.26.0.10) 468.074 ms
168.209.1.170 (168.209.1.170) 503.475 ms
7 mweb-1.jinx.net.za (196.223.14.25) 307.722 ms 322.377 ms 514.244 ms
8 tengig0-0-0-1.vic-p-1.mweb.co.za (197.80.4.140) 349.097 ms 361.613 ms 363.417 ms
9 tengig0-7-0-0.vic-p-2.mweb.co.za (197.84.4.36) 503.732 ms 544.656 ms 381.718 ms
10 tengige0-0-0-0.cpt-p-1.mweb.co.za (197.84.4.34) 541.172 ms 367.395 ms 570.898 ms
11 196.28.178.115 (196.28.178.115) 399.646 ms 373.390 ms 368.221 ms
12 196.28.178.70 (196.28.178.70) 382.070 ms 543.042 ms 511.932 ms
13 gig5-2-cpt-opt-65-1.optinet.net (196.41.133.166) 428.182 ms 416.701 ms 434.019 ms
14 41-86-110-200.mweb.co.za (41.86.110.200) 559.949 ms 402.866 ms 386.451 ms



PING:

PING mweb.co.za (196.2.63.110): 56 data bytes
64 bytes from 196.2.63.110: icmp_seq=0 ttl=117 time=401.776 ms
64 bytes from 196.2.63.110: icmp_seq=1 ttl=117 time=368.152 ms
64 bytes from 196.2.63.110: icmp_seq=2 ttl=117 time=356.047 ms
64 bytes from 196.2.63.110: icmp_seq=3 ttl=117 time=642.816 ms
64 bytes from 196.2.63.110: icmp_seq=4 ttl=117 time=383.436 ms
64 bytes from 196.2.63.110: icmp_seq=5 ttl=117 time=588.135 ms
64 bytes from 196.2.63.110: icmp_seq=6 ttl=117 time=377.209 ms
64 bytes from 196.2.63.110: icmp_seq=7 ttl=117 time=321.568 ms
Request timeout for icmp_seq 8
64 bytes from 196.2.63.110: icmp_seq=9 ttl=117 time=577.698 ms
64 bytes from 196.2.63.110: icmp_seq=10 ttl=117 time=600.649 ms
64 bytes from 196.2.63.110: icmp_seq=11 ttl=117 time=358.218 ms
64 bytes from 196.2.63.110: icmp_seq=12 ttl=117 time=358.426 ms
64 bytes from 196.2.63.110: icmp_seq=13 ttl=117 time=390.458 ms
64 bytes from 196.2.63.110: icmp_seq=14 ttl=117 time=393.167 ms
64 bytes from 196.2.63.110: icmp_seq=15 ttl=117 time=384.146 ms
64 bytes from 196.2.63.110: icmp_seq=16 ttl=117 time=533.727 ms
64 bytes from 196.2.63.110: icmp_seq=17 ttl=117 time=397.381 ms
64 bytes from 196.2.63.110: icmp_seq=18 ttl=117 time=473.881 ms
Request timeout for icmp_seq 19
64 bytes from 196.2.63.110: icmp_seq=20 ttl=117 time=523.037 ms
64 bytes from 196.2.63.110: icmp_seq=21 ttl=117 time=547.133 ms
64 bytes from 196.2.63.110: icmp_seq=22 ttl=117 time=427.866 ms
64 bytes from 196.2.63.110: icmp_seq=23 ttl=117 time=592.886 ms
64 bytes from 196.2.63.110: icmp_seq=24 ttl=117 time=392.687 ms

--- mweb.co.za ping statistics ---
25 packets transmitted, 23 packets received, 8.0% packet loss
round-trip min/avg/max/stddev = 321.568/451.761/642.816/97.020 ms

 

[DrJohnZoidberg]

You have packet loss and your first hop on the traceroute is taking too long which means you could be on a congested exchange.

Run the tests at different times of the day and see what you find.

 

[DrJohnZoidberg]

Also what do your line stats look like?

 

[adsl3g]

Also what do your line stats look like?

Where do I get that - on the telkom router ?

 

[adsl3g]

... but thanks for your diagnosis - will anyway ask Telkom to check the line tomorrow FWIW

 

[DrJohnZoidberg]

Where do I get that - on the telkom router ?

Log into your router and look for an option like line stats or ADSL stats. What router you have?

 

[MrBEEP]

Hello,

Kindly email [email protected] so that we can investigate.

There are no general network issues currently.

My new uncapped Silver 6mbps account at OW:

Test conducted on 3/17/2013 8:02:37 PM (local speedtest)

Download Speed: 598 kbps (74.8 KB/sec transfer rate)
Upload Speed: 177 kbps (22.1 KB/sec transfer rate)
Latency: 502 ms

Not good!!!!

 

[adsl3g]

Log into your router and look for an option like line stats or ADSL stats. What router you have?

My Router uses the telkom router as a dial in only so can't access it - it is one of the first telkom routers that were introduced when adsl came out (lol) its still going strong - maybe a new router will be a good idea.

Hello,

Kindly email [email protected] so that we can investigate.

There are no general network issues currently.

Thanks Mr Beep - I will check this again this afternoon when I am home -