OpenWeb ADSL Feedback Thread

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International completly dead for me on 4Mbps Gold Uncapped today.

Speed test doesn't even work. Takes 5 minutes to load a page and when trying to download a normal file via HTTP it goes at 2Kb/s.
 
Gold has full speeds during the day though, silver should too. Standard is below both of those... so...
I mean, you're not paying Gold prices like the rest of us so how can you expect it to be unshaped 24/7?

For the price you're paying I'd still say it's a good deal though, 10Mb from 6pm - 6am would give you a lot of linux distro's, imo :D

I'm not getting full speed on my Gold. In fact, i can't access intl sites - they take too long to load.

Speedtest works however, and is reporting i'm running at full speed? and MyBB loads...

Should I assume this is a Seacom issue then?
 
Well, I dunno about the rest of you (besides those that posted, obviously), but my weekend downloading didn't go down as expected.

Not that I had anything to download, but my kids were complaining yesterday that YouTube wasn't working. Every second http call failed, and those that did work were slow. My explanation was that Seacom was still down, but this morning it was flying. Would love to know what the problem was, and if this happens every unshaped weekend...
 
OpenWeb dead for me at the moment. If I can get 20KB/s on http i'm lucky. Websites struggling to load.

4Mb gold uncapped unshaped.
 
This weekend was completely unshaped running well below capacity.

I would advise you have this tested. Kindly email [email protected]

Well, I dunno about the rest of you (besides those that posted, obviously), but my weekend downloading didn't go down as expected.

Not that I had anything to download, but my kids were complaining yesterday that YouTube wasn't working. Every second http call failed, and those that did work were slow. My explanation was that Seacom was still down, but this morning it was flying. Would love to know what the problem was, and if this happens every unshaped weekend...
 
If you are having such slow speeds now, there is something else at play.

Kindly email [email protected] for further investigation

OpenWeb dead for me at the moment. If I can get 20KB/s on http i'm lucky. Websites struggling to load.

4Mb gold uncapped unshaped.
 
full speed here as always from 5pm :)

The after hours performance of the special edition 10mb uncapped gives me wood each and every time!! Think my cancellation might have been premature!! @MrBeeps what's the latest one can retract a cancellation notice? :o

Reckon the special edition for after hours and Afrihost capped account for office hours (R399 for 100gb) and we good to go.
 
OpenWeb - 4meg : Uncapped/Unshaped


Test conducted on 15 April 2013 19:36:41
Download Speed: 3370 kbps (421.3 KB/sec transfer rate)
Upload Speed: 371 kbps (46.4 KB/sec transfer rate)
Latency: 201 ms
 
Hi MrBeep,

Is there something wrong at the moment, my WoW ping is incredibly high:

Latency:
2712 ms (home)
1598 ms (world)

Definitely not my normal speed :S I'm on the Openweb 10mb uncapped gold.

 
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Hi Vonni

There are no network issues currently.

Can you please post a tracert to www.openweb.co.za for us

Hi MrBeep,

Is there something wrong at the moment, my WoW ping is incredibly high:

Latency:
2712 ms (home)
1598 ms (world)

Definitely not my normal speed :S I'm on the Openweb 10mb uncapped gold.

 
Email us, and we will retract it for you :)

The after hours performance of the special edition 10mb uncapped gives me wood each and every time!! Think my cancellation might have been premature!! @MrBeeps what's the latest one can retract a cancellation notice? :o

Reckon the special edition for after hours and Afrihost capped account for office hours (R399 for 100gb) and we good to go.
 
Hi Mr Beep

I have a curious problem...

Each time I restart my router, Openweb refuses to let me log-on to my account. I am forced to e-mail Openweb support who reset port and issue a fresh password to me.

Openweb support are, as usual, very prompt and helpful but to have to do this each time I reset my router is very irritating.

I have been advised by Openweb support that this happens because "Telkom doesnt release the account". This doesn't seem right, however - none of my other ADSL accounts have this problem and, even after 30 minutes the login problem remains - one would assume that Telkom would release the account after 30 minutes.

Any idea what would be causing my problem?

Thanks
 
Hi MrBeep,

WoW's gone back to normal ... used another DSL account in the meantime... seems like a hiccup somewhere, somehow...
 
Hi MrBeep,

WoW's gone back to normal ... used another DSL account in the meantime... seems like a hiccup somewhere, somehow...

i had the exact same thing happen to me.. i just exited WoW and relogged, everything went back to normal - it could be due to the random connection problems that blizzard say they are aware of and are investigating
 
Well in the last 10minutes my connect has been going crazy.

Have had full 4mbps since 5pm but now youtube struggles to load and when it does maybe streams data for 30 seconds then dies, have also had trouble getting onto mybb, all in the last few minutes.

A lot of HEC errors appeared when this happened.

Anything happening on the network MrBeep?

EDIT: Seems to only be affecting local sites: MyBB, YouTube, Facebook ect.

International is still full speed.
 
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Hi Mr Beep

I have a curious problem...

Each time I restart my router, Openweb refuses to let me log-on to my account. I am forced to e-mail Openweb support who reset port and issue a fresh password to me.

Openweb support are, as usual, very prompt and helpful but to have to do this each time I reset my router is very irritating.

I have been advised by Openweb support that this happens because "Telkom doesnt release the account". This doesn't seem right, however - none of my other ADSL accounts have this problem and, even after 30 minutes the login problem remains - one would assume that Telkom would release the account after 30 minutes.

Any idea what would be causing my problem?

Thanks

This happens to me. I switch to my AH account, then back to OW to get to it connect.
 
Well in the last 10minutes my connect has been going crazy.

Have had full 4mbps since 5pm but now youtube struggles to load and when it does maybe streams data for 30 seconds then dies, have also had trouble getting onto mybb, all in the last few minutes.

A lot of HEC errors appeared when this happened.

Anything happening on the network MrBeep?

EDIT: Seems to only be affecting local sites: MyBB, YouTube, Facebook ect.

International is still full speed.

I also had this earlier with local sites, but only lasted for about 2-3 minutes, after that it rectified itself. Was very weird :wtf:
 
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