Someone else on my ADSL line!

nic__

New Member
Joined
Mar 23, 2015
Messages
1
Hi there.

I've got a bundle with afrihost (uncapped 1mb internet, they manage the telkom dsl line). Of course I also then have a voice line with Telkom.

The voice line works fine. However, since registering with afrihost almost three months ago, my internet has never worked (!!). After countless calls, and even a telkom technician coming out, they say my router is still not syncing.

But what's strange: a telkom person phoned me now to ask if my service was still down. I told him it was. He then said that he sees that there is data being downloaded on my line (in the order of GBs). I asked him more about this, and he said someone with an MWEB account (he gave me the username) is using my line. I also confirmed he had the right phone number.

I have no idea how this is possible, as there's just me at home. I bought the router and got the phone line installed. The telkom guy also has no idea about how that would work.

What's going on???:confused::confused::confused:
 

Johnatan56

Honorary Master
Joined
Aug 23, 2013
Messages
30,488
Telkom technician cross wires? Call a techie and explain the situation.
 
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