Web Africa Home Uncapped Feedback

Seems WA's 'uncapped' is doing a nosedive straight into the curb.

To think I was strongly considering going over to them at some point. So glad I decided to wait a few months and see how their product matures.
 
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Hi WaJeff

The techs asked me to test League of Legends again seeing as they have made some changes.
It isn't better at all.

Pathpings to server:
WA account: 301/1000 packets lost
Mweb account: 0/1400 packets lost.
Tested the Mweb account on the nodes where WA lost packets: 0 packet loss.

:(
 
i just played one game was stable 180ms, no lagg 1mps home uncapped, but that was always fine for me, but as soon you try to play more then 1 guy on the same line or use TS it goes bonkers
 
Anyone else having trouble with the news server? Connection timeouts, article not found etc.
 
Well, I tested the Home connect ( not the pro) against this uncapped which is suppose to have the same priority as the uncapped and amazingly that worked 100% while my uncapped is unusable.

as its always the case it works for a few days then after that it nose dives to a unstable state.

And telling me that This account is not optimized for gaming nor streaming is really unacceptable.what is this account optimized for then? as you cant even effectively Download on it. why do we have a Threshold that we must not reach if the normal basic services are shaped to the ground even when your are within your threshold? I can get far cheaper packages which outperforms this package by far. im almost at a point where I want to cancel my account. also sometimes the web pages just dies on me as well.
 
BossertGF said:
Well, I tested the Home connect ( not the pro) against this uncapped which is suppose to have the same priority as the uncapped and amazingly that worked 100% while my uncapped is unusable.

as its always the case it works for a few days then after that it nose dives to a unstable state.

And telling me that This account is not optimized for gaming nor streaming is really unacceptable.what is this account optimized for then? as you cant even effectively Download on it. why do we have a Threshold that we must not reach if the normal basic services are shaped to the ground even when your are within your threshold? I can get far cheaper packages which outperforms this package by far. im almost at a point where I want to cancel my account. also sometimes the web pages just dies on me as well.
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Can you please drop me a PM with your account details so I can have this followed up on.
The standard Home accounts and Uncapped are on a Silver priority, so there should be no noticeable difference between these two accounts.

Would like to have this looked into by our Networking guys.
 
WebAfrica's unacceptable weekend throttling

WAJeff said:
Can you please drop me a PM with your account details so I can have this followed up on.
The standard Home accounts and Uncapped are on a Silver priority, so there should be no noticeable difference between these two accounts.

Would like to have this looked into by our Networking guys.
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screenshotat20120414174.png
 
Just got a sarky email insinuating that I am an abuser for using their uncapped service for 7 days and trying to sell me on an upgraded more expensive package. Why did I bother migrating from MWEB? Never experienced any hassles with MWEB expect throttling of VIMEO. WEB AFRICA appears to be on the wrong side of history, either that or they stuck in the stone age protecting margins that are like Pre-Seacom. Guys, the PER GIG ECONOMY DOES NOT APPLY TO UNCAPPED ACCOUNTS, THIS IS LIKE FLOGGING A DODO, consumers look elsewhere for better deals.

Please note that you have exceeded your 7 day rolling window usage limit for account: era92@wadsl as explained in our Home Uncapped Q&A. You may experience slower speeds as a result of this.

We recommend you either upgrade to a higher speed Home Uncapped account, or a Business Uncapped service. Alternatively, changing to a high usage capped account, in which speeds are not limited according to usage, may be beneficial.

Please note that continued excessive usage of our service may result in service termination, as explained in our Home Uncapped Acceptable Usage Policy.

Don’t forget you can monitor all usage through your DSL Console. Please call us on 086 000 9500 or email us on [email protected] if you do not know your log-in details, or for any queries relating to your Home Uncapped account.

Please understand that we are under an obligation to enforce these policies in order for us to continue to provide a good value, high quality internet experience for all of our customers.

Thank you,
Web Africa
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"Alternatively, changing to a high usage capped account, in which speeds are not limited according to usage, may be beneficial. " WA

I have a capped account and trust me it is very limited - the above statement I find very limited in terms of credibility!! I have argued it should be the case, but in reality I get very poor performance for browsing etc
 
afrodeity said:
screenshotat20120414174.png
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Morning.
Can you drop me a PM with your client code so I can have this looked at for you please.

afrodeity said:
Just got a sarky email insinuating that I am an abuser for using their uncapped service for 7 days and trying to sell me on an upgraded more expensive package. Why did I bother migrating from MWEB? Never experienced any hassles with MWEB expect throttling of VIMEO. WEB AFRICA appears to be on the wrong side of history, either that or they stuck in the stone age protecting margins that are like Pre-Seacom. Guys, the PER GIG ECONOMY DOES NOT APPLY TO UNCAPPED ACCOUNTS, THIS IS LIKE FLOGGING A DODO, consumers look elsewhere for better deals.
Click to expand...

Is this the first notification that you've received from us re usage? If so, we're just telling you that you've exceeded your 7 day threshold.
As mentioned above, drop me a PM with your client code and I'll be able to clear things up for you.
 
Try use a plugin in firefox that allows you to have 3 rows of tabs open! That is when you learn how slow firefox can be.
 
WAJeff said:
Morning.
Can you drop me a PM with your client code so I can have this looked at for you please.



Is this the first notification that you've received from us re usage? If so, we're just telling you that you've exceeded your 7 day threshold.
As mentioned above, drop me a PM with your client code and I'll be able to clear things up for you.
Click to expand...


You guys really need to step into the future, I have always been a supporter of WA and was considering changing to an uncapped account. There is nothing "wrong" with my current account, I just need more bandwidth.

After reading all the feedback here and using a test account from MWEB (BTW their uncapped account outperforms your capped STD accounts...) I will be canceling my account shortly and moving to MWEB. Seeing these "warnings" you are sending out on uncapped accounts is the last straw for me, dont know where you guys went wrong but I seriously would consider talking to your upper management if I were you.

I think you guys lost the plot somewhere.
 
fonoi said:
I think you guys lost the plot somewhere.
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I just signed up with Mweb. Trial account was amazing on all protocols. WA made gaming not-fun (well I could play but I kept on frame dropping so I would let my teammates down).
Web Africa said:
#1. Home ADSL Uncapped 1Mbps service. This service type is not recommended for gaming purposes and as such I would recommend testing with a home pro service.

#2. We do not entirely recommend a Uncapped service for gaming, however this should not result in intermittent gaming.
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So I must have two accounts, one for [slow updates] and one for [gaming]?
Mweb said:
Gaming is a high priority on our [uncapped] network!
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Thanks for the support WA, but yeah...
 
fonoi said:
You guys really need to step into the future, I have always been a supporter of WA and was considering changing to an uncapped account. There is nothing "wrong" with my current account, I just need more bandwidth.

After reading all the feedback here and using a test account from MWEB (BTW their uncapped account outperforms your capped STD accounts...) I will be canceling my account shortly and moving to MWEB. Seeing these "warnings" you are sending out on uncapped accounts is the last straw for me, dont know where you guys went wrong but I seriously would consider talking to your upper management if I were you.

I think you guys lost the plot somewhere.
Click to expand...

I'm in constant communication from everyone around the company. Believe it or not, my job doesn't just entail replying on forums - but feeding information back into the areas where it's needed and helping in strategic decisions. Already emailed our Product and Networking team about the notifications and possible improvements.

Our Uncapped can only get better.
 
WAJeff said:
Our Uncapped can only get better.
Click to expand...

My suggestion, move to Mweb, they have the best Uncapped accounts, and you dont have to mess around with block hours etc, as its a true uncapped account.

And just to add, they have technical guys that know what they are doing and give you feedback. Trying to get support from WA is painful speaking from past experiences.
 
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WAJeff said:
I'm in constant communication from everyone around the company. Believe it or not, my job doesn't just entail replying on forums - but feeding information back into the areas where it's needed and helping in strategic decisions. Already emailed our Product and Networking team about the notifications and possible improvements.

Our Uncapped can only get better.
Click to expand...

No offense was intended. Like I said I always supported WA, I really do hope you guys can recapture that magic that made you the preferred ISP of many.
 
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