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I've cancelled 2 days ago, and still haven't received some kind of "confirmed" or any kind of confirmation from them. Im just scared 1 June comes around and they still bill me.
 
Last edited:
FreddyB said:
I've cancelled 2 days ago, and still haven't received some kind of "confirmed" or any kind of confirmation from them. Im just scared 1 June comes around and they still bill me.
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Yep, had the same thing after cancelling my service.

I had to phone them and request some sort of confirmation email which they then sent me.
 
When I cancelled on the 4th of this month.... they confirmed with me that my account is ending end of April.....
 
froot said:
When I cancelled on the 4th of this month.... they confirmed with me that my account is ending end of April.....
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its fine, ill spam them every hour till i get a confirmation from them. lol use the company bulk email server for some good for once :D
 
Whats up with the warning email going over my 6 hour limit? seriously...

I don't like mweb... but might just be an option.
 
I got a email as well saying i exceeded the threshhold.... blah blah blah. I exceeded the 6 hour threshhold less than 5 times this month. I exceeded it again tonight and I get DL speeds of less than 30KB/s.

Screw this BS from WA. I cancelled and will be trying out Mweb especially since they lowered their prices.
 
DeadPool said:
I got a email as well saying i exceeded the threshhold.... blah blah blah. I exceeded the 6 hour threshhold less than 5 times this month. I exceeded it again tonight and I get DL speeds of less than 30KB/s.

Screw this BS from WA. I cancelled and will be trying out Mweb especially since they lowered their prices.
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Does WA want to get rid of their customers?
 
I will rather do that than have to deal with their useless support team. The support guys at WA always say they will get back to me. But one week later my ticket is still open without further feedback.
 
Problem is WebAfrica is still the cheapest including line rental for R1999. No one has matched it yet.
 
:sick:

00:00 - 01:00 273 546 169 bytes 260.87 MB
01:00 - 02:00 285 365 954 bytes 272.15 MB
02:00 - 03:00 291 966 168 bytes 278.44 MB
03:00 - 04:00 294 717 653 bytes 281.06 MB
04:00 - 05:00 296 917 983 bytes 283.16 MB
05:00 - 06:00 290 994 810 bytes 277.51 MB
Click to expand...
Hit the window again while running some time critical updates.... so I got throttled from 11-12 last night... but uhm.... WTF is that? (It's a 1Mb line so it should have been around 380-390MB/h).
 
same here:
00:00 - 01:00 - 306 033 893 bytes - 291.86 MB
01:00 - 02:00 - 282 428 048 bytes - 269.34 MB
02:00 - 03:00 - 303 790 306 bytes - 289.72 MB
03:00 - 04:00 - 279 298 165 bytes - 266.36 MB
04:00 - 05:00 - 302 743 101 bytes - 288.72 MB
05:00 - 06:00 - 277 265 398 bytes - 264.42 MB
 
Hour Bytes Used Usage
00:00 - 01:00 174 118 276 bytes 166.05 MB
01:00 - 02:00 385 674 619 bytes 367.81 MB
02:00 - 03:00 360 993 562 bytes 344.27 MB
03:00 - 04:00 313 411 784 bytes 298.89 MB
04:00 - 05:00 395 318 458 bytes 377.00 MB
05:00 - 06:00 370 991 049 bytes 353.80 MB
06:00 - 07:00 386 712 138 bytes 368.80 MB
07:00 - 08:00 758 131 583 bytes 723.01 MB

It was steam downloads thou. and thanks to that 723.01 im now way past my threshold for the rest of the day. such fail
 
Last edited:
FreddyB said:
Hour Bytes Used Usage
00:00 - 01:00 174 118 276 bytes 166.05 MB
01:00 - 02:00 385 674 619 bytes 367.81 MB
02:00 - 03:00 360 993 562 bytes 344.27 MB
03:00 - 04:00 313 411 784 bytes 298.89 MB
04:00 - 05:00 395 318 458 bytes 377.00 MB
05:00 - 06:00 370 991 049 bytes 353.80 MB
06:00 - 07:00 386 712 138 bytes 368.80 MB
07:00 - 08:00 758 131 583 bytes 723.01 MB

It was steam downloads thou. and thanks to that 723.01 im now way past my threshold for the rest of the day. such fail
Click to expand...

What line are you on? If 1 meg it is impossible to DL 723 MB if I am correct.
 
Finally got a confirmation mail for my cancellation! whoohoo!

We have received your cancellation request,

Kindly confirm if dsl line should be removed completely or migrate Telom

Awaiting for your response in order for us to proceed.
Click to expand...

Now who is this Telom?
 
FreddyB said:
Yeap 1mb. and with WA buggy monitor the impossible is made possible on a daily basis
Click to expand...

So basically you have a old, restricted system that does not even work properly :( Double whammy

A while back I had a long fight with them also over impossible data usage and eventually they admitted what thier system said was impossible on my line. I can ot believe that with all the hassles they are still in denial on this one (and a few others too)
 
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