Web Africa Home Uncapped Feedback

Ooh.... so it was the window that caused me to be as slow as a tortoise without legs.... as soon as I jumped under the window my speed resumed to 100%.
Wait... it's Saturday... so the network must be struggling if they throttle on a Saturday :confused:
 
froot said:
Ooh.... so it was the window that caused me to be as slow as a tortoise without legs.... as soon as I jumped under the window my speed resumed to 100%.
Wait... it's Saturday... so the network must be struggling if they throttle on a Saturday :confused:
Click to expand...

a just when over the limit also, down to 60kbs, was not really full speed to start with about 80kbs or so before
 
Pr⊕phet said:
Expect a letter of warning soon :erm:
Click to expand...

I replied to their mail...

Web Africa

Hi XXXXXX

We’ve noticed that your ADSL usage for account: xxxxx@wadsl has been higher than normal. Unfortunately it’s also exceeded the 6 hour rolling window limit, as explained in our Home Uncapped Q&A.

It’s our mission to ensure that all Home Uncapped users receive fair and equal internet access, in line with our Acceptable Usage Policy. As a result, users who have exceeded their rolling window limits may experience slower speeds until their usage falls back in line with our AUP.

To improve your speeds, we suggest you adjust your usage in line with our rolling window specifications. If you are unable to do that, we recommend you either upgrade to a higher speed Home Uncapped account, or consider a Business Uncapped service. Please note that continued excessive usage of our service may result in service termination, as explained in our Home Uncapped Acceptable Usage Policy.

Please understand that these kind of excessive use notifications are standard, and that most Internet Service Providers worldwide have an AUP in place to manage Uncapped accounts. This mail in no way constitutes a final warning or a cancellation notice, but rather serves to inform you that continued excessive usage may ultimately result in termination of your service.

Don’t forget you can monitor all usage through your DSL Console. Please call us on 086 000 9500 or email us on [email protected] if you do not know your log-in details, or for any queries relating to your Home Uncapped account.

Thank you,
Web Africa
Contact Info
XXXXXXX

4:01 PM (7 hours ago)

to Web
PISS OFF

you are alienating your clients and WE WILL LEAVE

http://forums.webafrica.co.za/showt...ncapped-Feedback?p=54907&viewfull=1#post54907

THIS IS AN UNCAPPED ACCOUNT. not a capped one with high limitations
 
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Lol, I don't expect they'll be happy with that reply, but it's true. WA's 'uncapped' isn't really uncapped. The fact that they tell you how much you're allowed to use is testimony to that.
 
Spyk3r said:
Pr⊕phet said:
Expect a letter of warning soon :erm:
Click to expand...



I replied to their mail...

Web Africa

Hi XXXXXX

We’ve noticed that your ADSL usage for account: xxxxx@wadsl has been higher than normal. Unfortunately it’s also exceeded the 6 hour rolling window limit, as explained in our Home Uncapped Q&A.

It’s our mission to ensure that all Home Uncapped users receive fair and equal internet access, in line with our Acceptable Usage Policy. As a result, users who have exceeded their rolling window limits may experience slower speeds until their usage falls back in line with our AUP.

To improve your speeds, we suggest you adjust your usage in line with our rolling window specifications. If you are unable to do that, we recommend you either upgrade to a higher speed Home Uncapped account, or consider a Business Uncapped service. Please note that continued excessive usage of our service may result in service termination, as explained in our Home Uncapped Acceptable Usage Policy.

Please understand that these kind of excessive use notifications are standard, and that most Internet Service Providers worldwide have an AUP in place to manage Uncapped accounts. This mail in no way constitutes a final warning or a cancellation notice, but rather serves to inform you that continued excessive usage may ultimately result in termination of your service.

Don’t forget you can monitor all usage through your DSL Console. Please call us on 086 000 9500 or email us on [email protected] if you do not know your log-in details, or for any queries relating to your Home Uncapped account.

Thank you,
Web Africa
Contact Info
XXXXXXX

4:01 PM (7 hours ago)

to Web
PISS OFF

you are alienating your clients and WE WILL LEAVE

http://forums.webafrica.co.za/showt...ncapped-Feedback?p=54907&viewfull=1#post54907

THIS IS AN UNCAPPED ACCOUNT. not a capped one with high limitations
Click to expand...

And so it continues...

Pr⊕phet said:
waroop said:
PS. Please keep the feedback coming though - it always helps us prioritise our focus and keeps us honest!
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I can't really agree on that point. For example at one point you clearly say download as much as you like, then all of a sudden letters are being sent out to those who did download as much as they liked under the impression that the rolling windows took care of the rest.

Pr⊕phet said:
I guess it's safe to say that you guys got FlagShipped™. I guess better will be when

enough folks has left and it seems better.

Track record doesn't seem that good to me:

WA: We have enough bandwidth [pic]
WA: It's bit embarrassing we don't have enough bandwidth [pic]
WA: Download as much as you want, rolling windows will take care of rest [pic]
WA: Download too much and we will discontinue you [pic]*
WA: Our uncapped can only get better [pic]
WA: ????

*one of many examples in this thread.
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Click to expand...
 
Next thing you know, WA is going to explicitly say people aren't allowed to download more than 200gb a month or their speeds will be throttled to 0kbs for downloading and browsing until the next month rolls by.
 
My issue here is it is saturday morning! I'm sleeping in ffs!


I don't want to have to wake up at 6 to turn off my downloads so that I don't over use my threshold! I also couldn't care less about schedulers. I don't need them. If I have a lot to download, I WILL do it. That's what I'm paying R599 a month for!
 
So we can come to the consensus that, aside from maybe any IS based product, WA's uncapped is currently the worst uncapped product on the market?
 
Graal said:
So we can come to the consensus that, aside from maybe any IS based product, WA's uncapped is currently the worst uncapped product on the market?
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On the contrary. Pings are excellent (for me anyway), speeds are good all the time. I havent had any down time at all.

What frustrates me is the 6hour threshold. It should be larger. I havent ever hit my 7 day threshold... But sending me that kind of mail will piss me off
 
Spyk3r said:
What frustrates me is the 6hour threshold. It should be larger. I havent ever hit my 7 day threshold
Click to expand...

True. I'm constantly over my 6 hour threshold. I can BROWSE my way over it!:wtf:

Actually, there's been times when I'm over my 7day threshold for longer than a week. Like now. Have received warnings before. Waiting for my newest.:D
 
Why do WebAfrica throttle on weekends when they clearly state that we will get full speed? I've noticed this before. My downloads go full speed and as soon as I reach the 6 hour threshold it drops to half.
 
Archie1 said:
Why do WebAfrica throttle on weekends when they clearly state that we will get full speed? I've noticed this before. My downloads go full speed and as soon as I reach the 6 hour threshold it drops to half.
Click to expand...

They say "dependent on network capacity". So clearly they have a capacity issue.
 
Nah, I think WA vastly underestimated how much capacity they're going to need with this product. I mean, initially the 6 hour window was put in place as a measure to prevent the network from going over capacity, now it's basically just there to punish the heavy downloaders.
 
Graal said:
Nah, I think WA vastly underestimated how much capacity they're going to need with this product. I mean, initially the 6 hour window was put in place as a measure to prevent the network from going over capacity, now it's basically just there to punish the heavy downloaders.
Click to expand...

I think it's gone to something even worse. The following could happen to someone with a 20GB monthly usage, but buy online games to download periodically.
Take for example next week when the GW2 client is released. It's a 11GB download. WAJeff said that it's fine to do this (someone even quoted him recently). So it comes out at say midnight and I spend the next 26 hours download 11GB... but me on my 1Mb line, as an example, I have 800MB every 6 hours to download, ie 2.4GB (0600-2359) + 2.1GB(0-6am) if I want to stay unthrottled. <-- So now since I've hit my 6h window and quite possibly my 7 day window too, I'm screwed for the next 6 days and risk receiving an "abuse letter".
 
Graal said:
Nah, I think WA vastly underestimated how much capacity they're going to need with this product. I mean, initially the 6 hour window was put in place as a measure to prevent the network from going over capacity, now it's basically just there to punish the heavy downloaders.
Click to expand...

Having to download the EE patch for Witcher 2 twice I can imagine I would have had my account cancelled with WA. That was about 12 gig each time...
 
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