Zewp
Banned
Considering it went from being an acceptable product to what it is now, that's debatable.
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Considering it went from being an acceptable product to what it is now, that's debatable.
I read it as "our product is at rock bottom so there is only one way we can go and that is get better"
I thought it was a candid moment of honesty from WA
Necuno
Court Jester
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I guess it's safe to say that you guys got FlagShipped™. I guess better will be when
enough folks has left and it seems better.
Track record doesn't seem that good to me:
WA: We have enough bandwidth [pic]
WA: It's bit embarrassing we don't have enough bandwidth [pic]
WA: Download as much as you want, rolling windows will take care of rest [pic]
WA: Download too much and we will discontinue you [pic]*
WA: Our uncapped can only get better [pic]
WA: ????
*one of many examples in this thread.
enough folks has left and it seems better.
Track record doesn't seem that good to me:
WA: We have enough bandwidth [pic]
WA: It's bit embarrassing we don't have enough bandwidth [pic]
WA: Download as much as you want, rolling windows will take care of rest [pic]
WA: Download too much and we will discontinue you [pic]*
WA: Our uncapped can only get better [pic]
WA: ????
*one of many examples in this thread.
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Zewp
Banned
I read it as "our product is at rock bottom so there is only one way we can go and that is get better"
I thought it was a candid moment of honesty from WA
Well, with most products that might be true, but from what I can see the most issues have to do with contention ratios. I mean, the rolling window was originally promised to only become active when the network was under load. Seeing as everyone seems to be affected by rolling windows now, I'm wagering it's permanently under a heavy load. When working with issues related to contention ratios, it can always get worse to the point where it almost stops working entirely, although that's not very likely to happen.
Incidentally, when this product was first revealed, over on MyGaming I told people that this was going to happen. See these quotes.
And Jeff's reply
Ironic, isn't it, that it seems to be one of the worst Uncapped products currently on the market.
I think i have given WA enough time now to sort out there network. hell even Cybersmart is outperforming them at this moment.
If I wanted a browse only uncapped option I could have gone for a R99 browse lite uncapped account but this home uncapped is honestly a huge let down.
If I wanted a browse only uncapped option I could have gone for a R99 browse lite uncapped account but this home uncapped is honestly a huge let down.
Friedpet
Senior Member
cancelled. time to move on...
Gtx Gaming
Gtx Gaming
yeah im downgrading to 2gb home connect and keeping adsl line , 2gb for backup, cost about R289 and then 1mb mweb uncapped
Cancellation sent in as my latency/speed issues have not been resolved for a week now...
@webafrica management: Dont PM me for my client code, my support ticket number is: EFF051063319. I'm sure you can use this to find out who I am...
I also sent in a request for a free trial on their business capped accounts. Even a 1gb free account would have been enough to test with to see if this is limited to the account I have or a network wide issue. This was initially declined with the message that they don't offer free business uncapped accounts.
I continued to point out that I requested a capped account. The reply I got was that they don't offer those either and it appears they can't make an exception even though I am not happy with the service I'm receiving.
I guess they only make exceptions if their conduct is bought to the attention of the public, which I'm doing here.
Too much evidence that problems only really get resolved when posted on forums or facebook. Case and point: http://www.facebook.com/photo.php?f...&type=1&ref=notif¬if_t=photo_reply&theater
Good luck Webafrica. The time with you has been good up until now, but it appears my time with you is coming to an end as I am no longer happy with the service I've received from you. I do not feel it's fair that my problems only get properly resolved once I make my experience public. I hope that you can sort out these problems sometime in the future. Up until such time, I will give my money to someone who does look into my issues without a public fuss...
@webafrica management: Dont PM me for my client code, my support ticket number is: EFF051063319. I'm sure you can use this to find out who I am...
I also sent in a request for a free trial on their business capped accounts. Even a 1gb free account would have been enough to test with to see if this is limited to the account I have or a network wide issue. This was initially declined with the message that they don't offer free business uncapped accounts.
I continued to point out that I requested a capped account. The reply I got was that they don't offer those either and it appears they can't make an exception even though I am not happy with the service I'm receiving.
I guess they only make exceptions if their conduct is bought to the attention of the public, which I'm doing here.
Too much evidence that problems only really get resolved when posted on forums or facebook. Case and point: http://www.facebook.com/photo.php?f...&type=1&ref=notif¬if_t=photo_reply&theater
Good luck Webafrica. The time with you has been good up until now, but it appears my time with you is coming to an end as I am no longer happy with the service I've received from you. I do not feel it's fair that my problems only get properly resolved once I make my experience public. I hope that you can sort out these problems sometime in the future. Up until such time, I will give my money to someone who does look into my issues without a public fuss...
Lycanthrope
Honorary Master
https://www.facebook.com/photo.php?fbid=10151403806465639&set=o.120659325196&type=1&theater
Just saw this shared on Facebook. With all the grief in this thread, it's worth a lol
Zewp
Banned
I lol'ed.
It's pretty sad that WA has reached a point where the only way to get them to help is to make a big stink about it.
It's pretty sad that WA has reached a point where the only way to get them to help is to make a big stink about it.
Thanks for the feedback guys.
I don't agree with all the view points in this thread, but I will agree there are area's for improvement (as there always are). Just to give some insight from our side, here a few area's that we're currently working on:
1. Network: we're adding a lot of extra capacity onto the Network, we ordered it a few weeks back, but are just waiting for Telkom to come to the party (will hopefully be this week).
2. Customer Care: we're busy planning a big recruiting drive over the next 6 weeks, to help deal with the increased demand from new sales and customer growth. We're highly selective and only bring on the best candidates for our customers, which makes it extra tricky to keep up.
3. Lots of miscellaneous products and projects to continue to enhance our offerings and our customer experience... (Keep your eyes peeled)
So overall, I can promise big improvements over the next few weeks and months (feel free to bookmark this thread and hold me to it).
PS. Please keep the feedback coming though - it always helps us prioritise our focus and keeps us honest!
Thanks again
I don't agree with all the view points in this thread, but I will agree there are area's for improvement (as there always are
). Just to give some insight from our side, here a few area's that we're currently working on:1. Network: we're adding a lot of extra capacity onto the Network, we ordered it a few weeks back, but are just waiting for Telkom to come to the party (will hopefully be this week).
2. Customer Care: we're busy planning a big recruiting drive over the next 6 weeks, to help deal with the increased demand from new sales and customer growth. We're highly selective and only bring on the best candidates for our customers, which makes it extra tricky to keep up.
3. Lots of miscellaneous products and projects to continue to enhance our offerings and our customer experience... (Keep your eyes peeled)
So overall, I can promise big improvements over the next few weeks and months (feel free to bookmark this thread and hold me to it).
PS. Please keep the feedback coming though - it always helps us prioritise our focus and keeps us honest!
Thanks again
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Zewp
Banned
Would you care to point out what you don't agree with, perhaps?
Hi Graal, I've gone through the thread carefully and made lots of notes for all the recent issues. For now, I'd rather just focus on getting them fixed for everyone.
Then if there anything still pending in the coming weeks, lets continue the discussion?
Necuno
Court Jester
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I can't really agree on that point. For example at one point you clearly say download as much as you like, then all of a sudden letters are being sent out to those who did download as much as they liked under the impression that the rolling windows took care of the rest.
Zewp
Banned
Fair enough, but I'm going to hold you to that.
I'm especially anxious to hear what's what regarding the rolling windows, seeing as it seems to be used as a punishment for heavy users, and not a means to lighten the load on the network.
Necuno
Court Jester
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Rolling windows imho is a relic of the past. I really can't fathom why in this day and age someone would still think that they are a force of good. Just look at how bad AH failed trying something similar. If you take the two "great" isps, why are they not using rolling windows? If it was such a success then everybody would have been using it. So far all this has ever done since its conception is alienating those who must bear its yoke. Money talks, we will see how this pans out...
Hi Waroop.
Could you explain why my ticket at webafrica was never updated to inform me that the cause could be due to capacity issues?
Actually, it's alright I've been let down by webafricas support a few too many times for my liking and then being promised many improvements in the future. Maybe one day these future improvements will surface, maybe not, but either way, I'm not waiting around to see...
Thanks for your service in the past and best of luck for the future. I've decided to move over to mweb after my cancellation. Just sad that I'll be stuck at Webafrica till the end of May...
Zewp
Banned
WA support is terrible. I used their prepaid service last year, picked up some issues with bandwidth leaks, lodged a ticket and they promised they're going to ask their engineers about it and get back to me. More than 24 hours later, still no response, so I have to beg them for a response, just to have her tell me 'our engineers said we're not going to refund the bandwidth because steam is not officially supported by freezone'. Just like that, no capital letters, nothing.
It took them more than 24 hours just to find that out? I bet if I didn't beg for an answer I'd still be waiting for one.
Everyone always told me that WA support is really good, but from past experience and listening to people in this thread, the ignore game seems to be a big part of being on the WA support team.
It took them more than 24 hours just to find that out? I bet if I didn't beg for an answer I'd still be waiting for one.
Everyone always told me that WA support is really good, but from past experience and listening to people in this thread, the ignore game seems to be a big part of being on the WA support team.