Afrihost MTN Fixed LTE-A Thread

Ticket response:

"Thank you for contacting our client support.

The website states that "If you reach your cap, it’s easy to top up! Plus topup data lasts for 30 days!" however the anytime and night Time data will roll over for 30 days.

We sincerely apologize for any inconveniences caused.


I am at your disposal should you need assistance with anything else."

How on earth do they think that addresses the issue?
 
dotcat said:
Ticket response:

"/snip kak."

How on earth do they think that addresses the issue?
Click to expand...

I deeply doubt wonder if any of those support agents actually read anything we write.
Canned responses. Str8 from a PnP blue label tuna tin,
 
Thank you for contacting our client support.

Please note that our team is working on this as we speak, we will allocated the rollover data as soon as possible.

We sincerely apologize for any inconveniences caused.

better.
 
@AfriMan thanks it is fixed. Whatsapp chat got it sorted.

Available Data (from November)
9.84GB....
 
dotcat said:
Thank you for contacting our client support.

Please note that our team is working on this as we speak, we will allocated the rollover data as soon as possible.

We sincerely apologize for any inconveniences caused.

better.
Click to expand...
which package you on? seems as if the 30GB and 60GB dont roll over
 
So it seems one has to beg for it, instead of it happening automatically.
No thank you. Bloody cheek
 
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NitsZA said:
It's on their site in black and white , that it rolls over. @AfriMan ?
Click to expand...

The rules are different depending on the provider. As far as I know MTN (Pure LTE) is the only one where night and anytime data will rollover. For RAIN and Telkom, only anytime (day) data rolls over.

Cell C didn't expire, but that will only affect those people still on Cell C for the next month or so.
 
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dotcat said:
@AfriMan - seems like the data from November has not rolled over. This is contrary to what is stated on the Afrihost website:

"Pure LTE (MTN)

Yes, Anytime and Night Time data will roll over for 30 days."

Please could this urgently be addressed.
Click to expand...

Just send me your details and I'll get that done for you :(
 
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AfriMan said:
The rules are different depending on the provider. As far as I know MTN (Pure LTE) is the only one where night and anytime data will rollover. For RAIN and Telkom, only anytime (day) data rolls over.

Cell C didn't expire, but that will only affect those people still on Cell C for the next month or so.
Click to expand...

Cellc fixed lte data allocation does not roll over at all never did since I got it. Lost 20gb after I lost my simcard and replacement did not arrive before month end...
 
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AfriMan said:
The rules are different depending on the provider. As far as I know MTN (Pure LTE) is the only one where night and anytime data will rollover. For RAIN and Telkom, only anytime (day) data rolls over.

Cell C didn't rollover, but that will only affect those people still on Cell C for the next month or so.
Click to expand...
 
Heads up folks...roll over now displaying on web portal (haven't checked mob app as yet)

rollover.png

@AfriMan seems as if both (anytime and ) nighttime data does Rollover for MTN as it should, just takes a day or 2 to reflect it seems


Available Night-Time Data (from November)
7.82GB

Available Data (from November)
322.25MB


Available Night-Time Data (from December)
29.51GB
data allocation
30.00GB

Available Data (from December)
28.56GB
data allocation
30.00GB
 
Last edited:
Anyone know if the MTN provisioning issue has been resolved with Afrihost? I'm with Axxess and been waiting a week now for feedback, they just say it's an MTN issue. Cell C is now switched off, so sitting with no Internet at home. Afrihost if yours work I'm switching now!
 
I've sort of won a small battle with Axxess at least - got them to cancel effectively end of November. :)
 
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Anyone experience problems keeping an L2TP tunnel up over MTN/Afrihost fixed LTE? I'm testing the solution at some stores in Mall of Africa. The tunnel dials but drops after about 40 secondes. @AfriGenie @Afrigirl @AfriGuy ?
 
I guess i'm getting fairly close to practical max speed on a physical LTE-A device some distance from tower....
would like to hit 100Mbps just for the record.

RSRQ:-6dB
RSRP:-87dBm
SINR:20dB

Run at 05:10
MTN FixedLTE-speedtest4.png
 
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