Afrihost New Network Feedback - Part 2

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electrofreeze said:
they say it is a system error and they are working on it we are all waiting for some time allready
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We can definitely address this on a case by case basis as well. So please PM one of the reps so we can gather evidence for the team and resolve as many instances as we can.
 
AH, it's great that you give free data and all but rather just give us the data we pay for if it means we can use the internet again! YouTube buffers every 10 sec even when dropping video to 420p, latency on online games ridiculously high making it impossible to play.

This has been going on now for over a week. Seriously I would rather get what I pay for.
 
Davedes said:
AH, it's great that you give free data and all but rather just give us the data we pay for if it means we can use the internet again! YouTube buffers every 10 sec even when dropping video to 420p, latency on online games ridiculously high making it impossible to play.

This has been going on now for over a week. Seriously I would rather get what I pay for.
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+ 1

Fully agree, internet is super slow. We just want what we pay for, not the entire internet- then others suffer.
 
AfriMan said:
That definitely looks poor. Supersport should all be local though, and we're not seeing any local issues.

Do you get a different experience with other ISP networks?
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I've not tried with another ISP, any idea what the issue could be?
 
Davedes said:
AH, it's great that you give free data and all but rather just give us the data we pay for if it means we can use the internet again! YouTube buffers every 10 sec even when dropping video to 420p, latency on online games ridiculously high making it impossible to play.

This has been going on now for over a week. Seriously I would rather get what I pay for.
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:( That's not good.

Which DNS servers are you using at the moment?
 
GreatD7007 said:
+ 1

Fully agree, internet is super slow. We just want what we pay for, not the entire internet- then others suffer.
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:(

Which services aren't performing well for you?

What type of account do you have with us? Which DNS Servers is your modem use?
 
NewBiks said:
I've not tried with another ISP, any idea what the issue could be?
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SuperSport doesn't use the best streaming service so performance can vary greatly depending on the amount of traffic to the servers.

Have you seen any difference in performance depending on the time of day?
 
AfriGenie said:
SuperSport doesn't use the best streaming service so performance can vary greatly depending on the amount of traffic to the servers.

Have you seen any difference in performance depending on the time of day?
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I have a problem with SuperSport whenever any match of note takes place, this is especially evident on the weekends.
I've read that SuperSport have now started using HTML5 video player, I thought this would improve things but the exact opposite is the case.
 
NewBiks said:
I have a problem with SuperSport whenever any match of note takes place, this is especially evident on the weekends.
I've read that SuperSport have now started using HTML5 video player, I thought this would improve things but the exact opposite is the case.
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That sounds almost like an over load on the supersport site, or at least a case of so many people watching off those streams, especially over a weekend or for a big match.. I could be wrong though. Hows the site during the week?
 
NewBiks said:
I have a problem with SuperSport whenever any match of note takes place, this is especially evident on the weekends.
I've read that SuperSport have now started using HTML5 video player, I thought this would improve things but the exact opposite is the case.
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DSTV Catch-up / Now starting using HTML5 I'm not sure if the actual Supersport website has been migrated to it yet.

Have you tried the Supersport App?
 
AfriGenie said:
DSTV Catch-up / Now starting using HTML5 I'm not sure if the actual Supersport website has been migrated to it yet.

Have you tried the Supersport App?
Click to expand...

I've had numerous problems with the App so I've done away with it.
I mainly watch streams from my PC anyway
 
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