Afrihost Uncapped DSL Feedback

Rickster said:
Strange because steam was struggling both on the JHB and London download servers.
Click to expand...

That could point to something else being the issue. If there is any change, please let me know.
 
C:\WINDOWS\system32>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [104.20.10.169]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 22 ms 21 ms 23 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
4 23 ms 21 ms 21 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 146 ms 146 ms 146 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
6 * 37 ms 38 ms cloudflare.ixp.joburg [196.60.8.198]
7 38 ms 37 ms 39 ms 104.20.10.169

Trace complete.

Why's Afrihost network so busy? Isn't hop 5 Afrihost?
 
NarcoticJ said:
C:\WINDOWS\system32>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [104.20.10.169]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 22 ms 21 ms 23 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
4 23 ms 21 ms 21 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 146 ms 146 ms 146 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
6 * 37 ms 38 ms cloudflare.ixp.joburg [196.60.8.198]
7 38 ms 37 ms 39 ms 104.20.10.169

Trace complete.

Why's Afrihost network so busy? Isn't hop 5 Afrihost?
Click to expand...

Seeing a weird spike there, but the latency settles down again at the end of the trace. How's your overall performance?
 
AfriFella said:
Seeing a weird spike there, but the latency settles down again at the end of the trace. How's your overall performance?
Click to expand...

After 6 as long as I'm not connected to my VPN it's really good...or it's really good for what I use it for. P2P sucks but that I understand; peak times and all. Netflix 1080p on a 4mbps line :D But connecting to my VPN it doesn't matter what I try to do Afrihost blocks encrypted data just in-case it might me P2P it seems.

Strange because at any other time during the day and after 23:00 on VPN my 4mbps line becomes Daredevil... Why is that? I'd love Daredevil speeds all the time :P


Last Result:
Download Speed: 6646 kbps (830.8 KB/sec transfer rate)
Upload Speed: 397 kbps (49.6 KB/sec transfer rate)
Latency: 29 ms
Jitter: 6 ms
4/6/2017, 3:01:26 PM
 
Rickster said:
P2P kuk, ping kuk. Whaaaats going on?

This is a business line guys.
Click to expand...

And let me guess it got a lot better at 23:00? Theirs nothing wrong with your line. Buy some pre-paid data from Axxess and test it during 19:00 and 23:00 next to your afrihost account. It's R27 for 3gig and if they both suck during that time then it's you line...but I've got the sneaking suspicion only one's gona suck......afrihost. Your being shaped to ease congestion.
 
NarcoticJ said:
And let me guess it got a lot better at 23:00? Theirs nothing wrong with your line. Buy some pre-paid data from Axxess and test it during 19:00 and 23:00 next to your afrihost account. It's R27 for 3gig and if they both suck during that time then it's you line...but I've got the sneaking suspicion only one's gona suck......afrihost. Your being shaped to ease congestion.
Click to expand...
Someone might have been downloading on the WiFi tonight but I'll keep a close eye on it.
 
NarcoticJ said:
After 6 as long as I'm not connected to my VPN it's really good...or it's really good for what I use it for. P2P sucks but that I understand; peak times and all. Netflix 1080p on a 4mbps line :D But connecting to my VPN it doesn't matter what I try to do Afrihost blocks encrypted data just in-case it might me P2P it seems.

Strange because at any other time during the day and after 23:00 on VPN my 4mbps line becomes Daredevil... Why is that? I'd love Daredevil speeds all the time :P


Last Result:
Download Speed: 6646 kbps (830.8 KB/sec transfer rate)
Upload Speed: 397 kbps (49.6 KB/sec transfer rate)
Latency: 29 ms
Jitter: 6 ms
4/6/2017, 3:01:26 PM
Click to expand...

We only shaped P2P and HTTP downloads on the Premium Uncapped accounts. What traffic were you moving through the VPN?
 
AfriGenie said:
We only shaped P2P and HTTP downloads on the Premium Uncapped accounts. What traffic were you moving through the VPN?
Click to expand...

Streaming Services; Browsing anything behind the VPN stops working. You throttle everything on VPN between 18:00 & 23:00. Your deep packet inspection is a joke if Afrihost even has it.

Afrihost On VPN AFTER 18:00

Last Result:
Download Speed: 1522 kbps (190.3 KB/sec transfer rate)
Upload Speed: 344 kbps (43 KB/sec transfer rate)
Latency: 27 ms
Jitter: 5 ms
4/6/2017, 7:24:33 PM

C:\WINDOWS\system32>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

C:\WINDOWS\system32>tracert afrihost.com

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 24 ms 24 ms 24 ms 10.8.8.1
2 * * * Request timed out.
3 25 ms 23 ms 24 ms 41.185.2.194
4 24 ms 24 ms 24 ms 197.97.78.101
5 * * * Request timed out.
6 * 25 ms 31 ms 168.209.161.57
7 27 ms 26 ms 25 ms 168.209.168.135
8 46 ms * 65 ms 168.209.100.106
9 44 ms 42 ms 43 ms core1a-bry-gi0-0-0.ip.isnet.net [168.209.217.1]
10 43 ms 42 ms 43 ms core1a-pkl-te-0-0-0-1.ip.isnet.net [168.209.100.77]
11 43 ms 42 ms 43 ms 168.209.1.170
12 45 ms 42 ms 43 ms cloudflare.jinx.net.za [196.223.14.109]
13 42 ms 43 ms 42 ms 104.20.30.244



Trace complete.

C:\WINDOWS\system32>tracert www.isidingo.tv

Tracing route to www.isidingo.tv [197.96.40.225]
over a maximum of 30 hops:

1 * * 26 ms 10.8.8.1
2 * * 24 ms wnls-hr1-net-41-185-10.wa.co.za [41.185.10.2]
3 39 ms 24 ms 25 ms 41.185.2.194
4 * * * Request timed out.
5 * * * Request timed out.
6 * * 26 ms 168.209.161.57
7 26 ms 26 ms 26 ms 168.209.168.135
8 * 51 ms 50 ms 168.209.100.106
9 * * 94 ms 168.209.217.17
10 42 ms * 50 ms 196.34.134.105
11 44 ms * 45 ms gw.aserv.co.za [196.33.227.1]
12 42 ms 44 ms * sdkafrica-dedicated.onsite.hosting.co.za [197.96.40.225]
13 43 ms 42 ms 43 ms sdkafrica-dedicated.onsite.hosting.co.za [197.96.40.225]


Now lets try Axxess Same line Same Time Same VPN Server

Last Result:
Download Speed: 23466 kbps (2933.3 KB/sec transfer rate) (Not Kidding that was the speed...)
Upload Speed: 398 kbps (49.8 KB/sec transfer rate)
Latency: 26 ms
Jitter: 1 ms
4/6/2017, 7:08:21 PM

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 23 ms 24 ms 25 ms 10.8.8.1
2 25 ms 25 ms 24 ms wnls-hr1-net-41-185-10.wa.co.za [41.185.10.2]
3 23 ms 24 ms 23 ms 41.185.2.194
4 25 ms 26 ms 25 ms 197.97.78.101
5 26 ms 27 ms 28 ms 168.209.231.99
6 27 ms 29 ms 25 ms 168.209.161.57
7 26 ms 25 ms 27 ms 168.209.168.135
8 45 ms 46 ms 43 ms 168.209.100.106
9 43 ms 43 ms 42 ms core1a-bry-gi0-0-0.ip.isnet.net [168.209.217.1]
10 43 ms 42 ms 43 ms core1a-pkl-te-0-0-0-1.ip.isnet.net [168.209.100.77]
11 42 ms 48 ms 42 ms 168.209.1.170
12 43 ms 43 ms 43 ms cloudflare.jinx.net.za [196.223.14.109]
13 43 ms 46 ms 43 ms 104.20.30.244

C:\WINDOWS\system32>tracert www.isidingo.tv

Tracing route to www.isidingo.tv [197.96.40.225]
over a maximum of 30 hops:

1 26 ms 24 ms 24 ms 10.8.8.1
2 25 ms 24 ms 23 ms wnls-hr1-net-41-185-10.wa.co.za [41.185.10.2]
3 24 ms 28 ms 23 ms 41.185.2.194
4 25 ms 25 ms 25 ms 197.97.78.101
5 27 ms 26 ms 26 ms 168.209.231.99
6 28 ms 26 ms 26 ms 168.209.161.57
7 28 ms 26 ms 26 ms 168.209.168.135
8 46 ms 46 ms 48 ms 168.209.100.106
9 43 ms 41 ms 44 ms 168.209.217.17
10 43 ms 43 ms 42 ms 196.34.134.105
11 44 ms 43 ms 44 ms gw.aserv.co.za [196.33.227.1]
12 45 ms 42 ms 43 ms sdkafrica-dedicated.onsite.hosting.co.za [197.96.40.225]
 
How long after requesting my line returned to Telkom will it be complete?
 
NarcoticJ said:
Streaming Services; Browsing anything behind the VPN stops working. You throttle everything on VPN between 18:00 & 23:00. Your deep packet inspection is a joke if Afrihost even has it.

Afrihost On VPN AFTER 18:00

Last Result:
Download Speed: 1522 kbps (190.3 KB/sec transfer rate)
Upload Speed: 344 kbps (43 KB/sec transfer rate)
Latency: 27 ms
Jitter: 5 ms
4/6/2017, 7:24:33 PM

C:\WINDOWS\system32>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

C:\WINDOWS\system32>tracert afrihost.com

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 24 ms 24 ms 24 ms 10.8.8.1
2 * * * Request timed out.
3 25 ms 23 ms 24 ms 41.185.2.194
4 24 ms 24 ms 24 ms 197.97.78.101
5 * * * Request timed out.
6 * 25 ms 31 ms 168.209.161.57
7 27 ms 26 ms 25 ms 168.209.168.135
8 46 ms * 65 ms 168.209.100.106
9 44 ms 42 ms 43 ms core1a-bry-gi0-0-0.ip.isnet.net [168.209.217.1]
10 43 ms 42 ms 43 ms core1a-pkl-te-0-0-0-1.ip.isnet.net [168.209.100.77]
11 43 ms 42 ms 43 ms 168.209.1.170
12 45 ms 42 ms 43 ms cloudflare.jinx.net.za [196.223.14.109]
13 42 ms 43 ms 42 ms 104.20.30.244



Trace complete.

C:\WINDOWS\system32>tracert www.isidingo.tv

Tracing route to www.isidingo.tv [197.96.40.225]
over a maximum of 30 hops:

1 * * 26 ms 10.8.8.1
2 * * 24 ms wnls-hr1-net-41-185-10.wa.co.za [41.185.10.2]
3 39 ms 24 ms 25 ms 41.185.2.194
4 * * * Request timed out.
5 * * * Request timed out.
6 * * 26 ms 168.209.161.57
7 26 ms 26 ms 26 ms 168.209.168.135
8 * 51 ms 50 ms 168.209.100.106
9 * * 94 ms 168.209.217.17
10 42 ms * 50 ms 196.34.134.105
11 44 ms * 45 ms gw.aserv.co.za [196.33.227.1]
12 42 ms 44 ms * sdkafrica-dedicated.onsite.hosting.co.za [197.96.40.225]
13 43 ms 42 ms 43 ms sdkafrica-dedicated.onsite.hosting.co.za [197.96.40.225]


Now lets try Axxess Same line Same Time Same VPN Server

Last Result:
Download Speed: 23466 kbps (2933.3 KB/sec transfer rate) (Not Kidding that was the speed...)
Upload Speed: 398 kbps (49.8 KB/sec transfer rate)
Latency: 26 ms
Jitter: 1 ms
4/6/2017, 7:08:21 PM

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 23 ms 24 ms 25 ms 10.8.8.1
2 25 ms 25 ms 24 ms wnls-hr1-net-41-185-10.wa.co.za [41.185.10.2]
3 23 ms 24 ms 23 ms 41.185.2.194
4 25 ms 26 ms 25 ms 197.97.78.101
5 26 ms 27 ms 28 ms 168.209.231.99
6 27 ms 29 ms 25 ms 168.209.161.57
7 26 ms 25 ms 27 ms 168.209.168.135
8 45 ms 46 ms 43 ms 168.209.100.106
9 43 ms 43 ms 42 ms core1a-bry-gi0-0-0.ip.isnet.net [168.209.217.1]
10 43 ms 42 ms 43 ms core1a-pkl-te-0-0-0-1.ip.isnet.net [168.209.100.77]
11 42 ms 48 ms 42 ms 168.209.1.170
12 43 ms 43 ms 43 ms cloudflare.jinx.net.za [196.223.14.109]
13 43 ms 46 ms 43 ms 104.20.30.244

C:\WINDOWS\system32>tracert www.isidingo.tv

Tracing route to www.isidingo.tv [197.96.40.225]
over a maximum of 30 hops:

1 26 ms 24 ms 24 ms 10.8.8.1
2 25 ms 24 ms 23 ms wnls-hr1-net-41-185-10.wa.co.za [41.185.10.2]
3 24 ms 28 ms 23 ms 41.185.2.194
4 25 ms 25 ms 25 ms 197.97.78.101
5 27 ms 26 ms 26 ms 168.209.231.99
6 28 ms 26 ms 26 ms 168.209.161.57
7 28 ms 26 ms 26 ms 168.209.168.135
8 46 ms 46 ms 48 ms 168.209.100.106
9 43 ms 41 ms 44 ms 168.209.217.17
10 43 ms 43 ms 42 ms 196.34.134.105
11 44 ms 43 ms 44 ms gw.aserv.co.za [196.33.227.1]
12 45 ms 42 ms 43 ms sdkafrica-dedicated.onsite.hosting.co.za [197.96.40.225]
Click to expand...

Good morning and thanks for testing. Your traceroutes on both accounts show some pretty severe latency on the first hop between your router and your device. :( We'll have to address this before we can conclusively determine the cause of your problem.

As mentioned, we do not shape any realtime protocols on shaped accounts. Please feel free to drop me a PM with your account info and we'll take it from there. :)
 
NarcoticJ said:
How long after requesting my line returned to Telkom will it be complete?
Click to expand...

Your line will be released back to the Openserve holding pool at the end of the month due to the fact that we bill a month in advance.
 
AfriFella said:
Good morning and thanks for testing. Your traceroutes on both accounts show some pretty severe latency on the first hop between your router and your device. :( We'll have to address this before we can conclusively determine the cause of your problem.

As mentioned, we do not shape any realtime protocols on shaped accounts. Please feel free to drop me a PM with your account info and we'll take it from there. :)
Click to expand...

".....show some pretty severe latency" You did hear me say it's behind a VPN right? Encrypted before being send.... 23ms and it stays very consistent after it's been encrypted. That's not severe...does Afrihost understand encrypted data? And let's ignore the massive packet lose on Afrihost network...

C:\WINDOWS\system32>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

Yeah your network is flying.... No shaping Not throttling everything is fine....... (Sarcastic)
 
NarcoticJ said:
".....show some pretty severe latency" You did hear me say it's behind a VPN right? Encrypted before being send.... 23ms and it stays very consistent after it's been encrypted. That's not severe...does Afrihost understand encrypted data? And let's ignore the massive packet lose on Afrihost network...

C:\WINDOWS\system32>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

Yeah your network is flying.... No shaping Not throttling everything is fine....... (Sarcastic)
Click to expand...

I'm sure AfriFella understands the fundementals behind the functioning of a VPN.

It's not good that your pings are timing out, by pinging bras.afrihost.com you're pinging the point at which your traffic breakouts to our network.

How is your local latency looking at the moment?
 
Ping is rather high tonight.

Code: 
AH Hosted TS

C:\Users\Ricky>tracert 152.111.192.232

Tracing route to 152.111.192.232 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    28 ms    25 ms    25 ms  jhb-up7.ip.adsl.co.za [169.1.5.6]
  4    27 ms    25 ms    25 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  5    29 ms    26 ms    26 ms  optinet.ixp.joburg [196.60.8.120]
  6    63 ms    58 ms    57 ms  197-80-4-198.jhb.mweb.co.za [197.80.4.198]
  7    52 ms    58 ms    94 ms  bu-ether2.tis-pe-2.optinet.net [197.80.4.253]
  8    64 ms    67 ms    71 ms  bu-ether1.vic-pe-2.optinet.net [197.80.4.8]
  9    76 ms    76 ms    71 ms  te0-7-0-3.vic-p-1.optinet.net [197.80.7.1]
 10    72 ms    64 ms    84 ms  197-84-4-101.cpt.mweb.co.za [197.84.4.101]
 11    68 ms    67 ms    70 ms  te0-0-0-0.cpt-p-1.optinet.net [197.84.4.34]
 12    49 ms    55 ms    59 ms  te0-7-0-0.cpt-p-2.optinet.net [197.84.4.32]
 13   131 ms   130 ms   131 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238]
 14    49 ms    79 ms    53 ms  196.28.178.66
 15   131 ms   136 ms   139 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
 16    54 ms    62 ms    59 ms  152.111.192.232

Trace complete.


Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Ricky>tracert 152.111.192.232

Tracing route to 152.111.192.232 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    28 ms    25 ms    25 ms  jhb-up7.ip.adsl.co.za [169.1.5.6]
  4    27 ms    25 ms    25 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  5    29 ms    26 ms    26 ms  optinet.ixp.joburg [196.60.8.120]
  6    63 ms    58 ms    57 ms  197-80-4-198.jhb.mweb.co.za [197.80.4.198]
  7    52 ms    58 ms    94 ms  bu-ether2.tis-pe-2.optinet.net [197.80.4.253]
  8    64 ms    67 ms    71 ms  bu-ether1.vic-pe-2.optinet.net [197.80.4.8]
  9    76 ms    76 ms    71 ms  te0-7-0-3.vic-p-1.optinet.net [197.80.7.1]
 10    72 ms    64 ms    84 ms  197-84-4-101.cpt.mweb.co.za [197.84.4.101]
 11    68 ms    67 ms    70 ms  te0-0-0-0.cpt-p-1.optinet.net [197.84.4.34]
 12    49 ms    55 ms    59 ms  te0-7-0-0.cpt-p-2.optinet.net [197.84.4.32]
 13   131 ms   130 ms   131 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238]
 14    49 ms    79 ms    53 ms  196.28.178.66
 15   131 ms   136 ms   139 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
 16    54 ms    62 ms    59 ms  152.111.192.232

Trace complete.

C:\Users\Ricky>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    76 ms    75 ms    85 ms  jhb-up7.ip.adsl.co.za [169.1.5.6]
  4    90 ms    79 ms    76 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  5    42 ms    50 ms    24 ms  cloudflare.ixp.joburg [196.60.8.198]
  6    39 ms    40 ms    39 ms  104.20.9.169

Trace complete.

C:\Users\Ricky>tracert ram.co.za

Tracing route to ram.co.za [41.21.176.100]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    44 ms    24 ms    24 ms  jhb-up7.ip.adsl.co.za [169.1.5.6]
  4    26 ms    25 ms    25 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  5    26 ms    27 ms    25 ms  vodacom.ixp.joburg [196.60.8.195]
  6   105 ms   107 ms   103 ms  41.0.3.127
  7   105 ms   105 ms   117 ms  41.0.3.127
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *     ^C
C:\Users\Ricky>tracert numetro.co.za

Tracing route to numetro.co.za [197.97.128.2]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    30 ms    24 ms    25 ms  jhb-up7.ip.adsl.co.za [169.1.5.6]
  4    26 ms    24 ms    25 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  5    26 ms    26 ms    25 ms  is.ixp.joburg [196.60.8.126]
  6    27 ms    26 ms    27 ms  core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
  7    88 ms    91 ms    94 ms  core1a-pkl-te1-2.isnet.net [168.209.100.238]
  8   133 ms    27 ms    26 ms  168.209.218.11
  9    27 ms    27 ms    25 ms  197.97.128.2
 10    27 ms    26 ms    26 ms  197.97.128.2

Trace complete.
 
Last edited:
AfriGenie said:
I'm sure AfriFella understands the fundementals behind the functioning of a VPN.

It's not good that your pings are timing out, by pinging bras.afrihost.com you're pinging the point at which your traffic breakouts to our network.

How is your local latency looking at the moment?
Click to expand...

You have all my details. On Afrihost account all data is blocked behind my VPN I'm being forced to use axxess pre-paid until 23:00 just to watch Netflix then everything goes to normal again. It's OK I'll be moving to different ISP end of the month.

I've provided Afrihost with all the details they requested and nothing has changed. I've tested the line with a different ISP and experienced no issues. I've send you the proof and I get no comment from support or from this forum when I PM'ed the admins.

Terrible service; terrible support.
 
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