Cool Ideas Fibre ISP - Feedback

[Shellyb1]

Hey @Pbcool.

How do I upgrade my line to the 50\5? Currently on Vuma 20/20.

 

[Pho3nix]

Hey @Pbcool.

How do I upgrade my line to the 50\5? Currently on Vuma 20/20.

Vuma Portal. Select new package. Say end of the month start date.

 

[Shellyb1]

Vuma Portal. Select new package. Say end of the month start date.

Thanks
So it won't take effect immediately?

 

[PBCool]

Quick question.

If u change ur package, does CI have to ask Reflex solutions to change ur config or is this something done CI side?

And after changing the package, how long before it takes effect?

Bit tricky, old fibrehoods lines were defaulted at 100Mbps. So we would be able adjust packages on the fly, but with Vumatel aerial each line is controlled and limited by Reflex.

 

[Pho3nix]

Thanks
So it won't take effect immediately?

You can pick that too I think.

 

[BuckRogers]

PBCool, I'm getting my vuma CPE Friday late.
Do you have people on a Saturday that can do the "mac address pairing thing" - to my current router ?

 

[Nithan15]

Vuma Portal. Select new package. Say end of the month start date.

The Vuma Site still has the old price

 

[SpiderGear]

PBCool, I'm getting my vuma CPE Friday late.
Do you have people on a Saturday that can do the "mac address pairing thing" - to my current router ?

That should happen automatically, mine did. I was up and running in under 5 minutes after clicking the order button.

 

[Bedford]

Bit tricky, old fibrehoods lines were defaulted at 100Mbps. So we would be able adjust packages on the fly, but with Vumatel aerial each line is controlled and limited by Reflex.

Thanks for the feedback.

 

[SpiderGear]

I see the 200MB packages are available on ciscp.co.za.
https://www.cisp.co.za/ftth/vumatel-residential/

R1399 for 200/20
R1499 for 200/200

These packages are not yet available on the Vumatel site or the Coolzone. How do I upgrade?

 

[Looney]

I see the 200MB packages are available on ciscp.co.za.
https://www.cisp.co.za/ftth/vumatel-residential/

R1399 for 200/20
R1499 for 200/200

These packages are not yet available on the Vumatel site or the Coolzone. How do I upgrade?

I think you'll only be able to upgrade in August.

 

[sand_man]

Wonder if we will see a 200mb offering on Fibrehoods anytime soon?

 

[PBCool]

Wonder if we will see a 200mb offering on Fibrehoods anytime soon?

We need clarity on their upgrades to support the new speeds. Legacy "fibrehoods" areas would need some new hardware at the headends.

 

[PBCool]

I see the 200MB packages are available on ciscp.co.za.
https://www.cisp.co.za/ftth/vumatel-residential/

R1399 for 200/20
R1499 for 200/200

These packages are not yet available on the Vumatel site or the Coolzone. How do I upgrade?

Only in August .

 

[Looney]

We need clarity on their upgrades to support the new speeds. Legacy "fibrehoods" areas would need some new hardware at the headends.

What about the area's that are Vuma Aerial and have the same pricing structure as Vuma. If I'm currently on 100/100 for R1199 will I be able to upgrade to 200/200?

 

[milomak]

I see the 200MB packages are available on ciscp.co.za.
https://www.cisp.co.za/ftth/vumatel-residential/

R1399 for 200/20
R1499 for 200/200

These packages are not yet available on the Vumatel site or the Coolzone. How do I upgrade?

goodness me. 200/200?

that's about the same price i was paying for a 1mb iburst connection back in the day

 

[PBCool]

Should be available across both trenched and aerial networks.

 

[marine1]

Boys, need some help please.
Having bad ping spikes, in game and when I ping google, well have a look below.

Any idea what to do ?
on the 50/50

 

[PBCool]

Bit strange as one has one response with a spike and the other has a bunch of packetloss.

 

[Tinuva]

Bit strange as one has one response with a spike and the other has a bunch of packetloss.

The packet loss is probably because the timeout on the 2nd app is set at 700ms.

Traceroute would help more, especially using winmtr.

Interesting that DNS routes him to London Google pop instead of JHB one.