Crystal Web ADSL performance feedback thread Part 3...

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Orihalcon

Orihalcon

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Any timeline on home capped usage tracking being available again? Or does this go hand in hand with the new portals launching soon?
 
D

Davedes

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something strange happening on hop 9 with the new capped network. Hop 9 changing IP's every second when tracing, is this normal?

crystalweb.co.za.jpg
 
Pho3nix

Pho3nix

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Crystal Web Support said:
Morning,

No reports at all about Authentication issues last night/this morning.

Are you back up and running this morning?
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Morning,

Moved to my other account so no idea if it's still happening. Could I pm my details and you let me know if something arb is happening in my account?
 
DrJohnZoidberg

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Still received an invoice for this month even though my account is cancelled. I just ignored it.
 
Orihalcon

Orihalcon

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Thank you for the quick help :D

Debit went off without issue on Saturday. Just awaiting the invoice to see that all matches up.
 
DJ...

DJ...

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Sinbad said:
I thought someone had kidnapped DJ ;)

hey dj
150 more sign ups needed to roll out vumaTel in my hood........
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Kidnapped by work. ;)

Nice. You'll soon be bale to grab your Vuma data over CW as well. ;)
 
DJ...

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Quick update for home capped customers:

The good news: gave you guys all some extra, free, peak data this month. You'll see so in your usage emails. If you're not receiving your usage emails, just hop on chat and one of the guys will configure it again for you.

The bad news: old portal is not up right now: the new portals are deploying this month and so daily usage stats are going out instead. You'll also receive notifications from us at 75%, 90%, and 95% of your cap now as long as the usage notifications are set up.
 
Orihalcon

Orihalcon

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DJ... said:
Quick update for home capped customers:

The good news: gave you guys all some extra, free, peak data this month. You'll see so in your usage emails. If you're not receiving your usage emails, just hop on chat and one of the guys will configure it again for you.

The bad news: old portal is not up right now: the new portals are deploying this month and so daily usage stats are going out instead. You'll also receive notifications from us at 75%, 90%, and 95% of your cap now as long as the usage notifications are set up.
Click to expand...

Thanks DJ...

Looking forward to those new portals.

Again, great work on the new home capped profiles! Ran like a beaut the whole weekend without any problems on anything.
 
Looney

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DrJohnZoidberg said:
Still received an invoice for this month even though my account is cancelled. I just ignored it.
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Exactly the same thing! Also receiving invoices and I cancelled. Luckily I paid via EFT so I'm just going to ignore it. Please stop sending me invoices.
 
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