Crystal Web ADSL performance feedback thread Part 3...

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Dipro said:
Ah, the old "piss of the support dude before you even start getting helped" approach........ always works sooooo well with IT Support peeps.... LOL ;)

I would recommend a friendly approach, the results might be more positive ! :whistle:
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Pal, we get it - You love CW :love: - Best thing since sliced bananas!
:whistle:
:whistle:
:whistle:
 
dotVIBE said:
It sounds like they are shaping home capped to a percentage of the backhaul speed, and not a percentage of your line speed. Which means that the home capped pipe is likely a broadband uncapped service. Possibly it's the same pipe as the home uncapped service? That would be pretty unfair, because then uncapped account users's internet habits are determining your level service.
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I would be utterly dismayed if this were the case and would look to move immediately.
 
Dipro said:
Good !!!

But to be honest, I prefer not to slice my bananas
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This one cracked me up....
My comments must inspire confidence... I have never had an issue and my CW account kicks the butt of every other ISP I have tried in Cape Town
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You're the equivalent of a Belieber......
:whistle:
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Well so much for full speed after 17:00

Solidly shaped to 400kB on a 40mb.

CW seriously...

Still awaiting a reply on my pm I sent last night which you requested.

International Speedtest



Don't get me wrong that ping is the dog's bollocks mate and I love it for gaming, but streaming right now is basically impossible in HD with this.

And no, zero WinMTR issues etc etc.


*sigh*

Hoping tomorrow this is fixed as was stated earlier by the reps.
 
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I think the exchange in JBay just went down. No sync and no power to the phone. Very frustrating.
 
althex said:
The point being it was CW's mantra from the start that you shouldn't need a business class account to stream and use the internet the way it was meant to be. I'm a 4meg home premium uncapped user and have also been struggling with youtube streaming. This to me is against everything that was CW's mantra.
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I haven't been affected by the problems plaguing some of the other users in this thread and it does sadden me to see it happen as I do like to follow the thread and offer advice if I can. The mantra thing is spot on - there seems to be a bit of a drop in the way we always had a good back and forth going on (some people ruined it for us) and now we just get trickles of info.

Streaming should never be an issue on CW and neither should gaming. The nonsense that seems to be happening with home accounts does not bode well. Hopefully we see some changes soon on that front, nothing like pissing off your customer base because they will leave in droves.
 
Orihalcon said:
Well so much for full speed after 17:00

Solidly shaped to 400kB on a 40mb.

CW seriously...

Still awaiting a reply on my pm I sent last night which you requested.

International Speedtest



Don't get me wrong that ping is the dog's bollocks mate and I love it for gaming, but streaming right now is basically impossible in HD with this.

And no, zero WinMTR issues etc etc.


*sigh*

Hoping tomorrow this is fixed as was stated earlier by the reps.
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Did you get support to reset your session and DSL line?
 
Looney said:
Oh that's strange :/ did you speak to support or to Shaun/Paul? Try speaking to them directly. I don't think the support guys want to do it.
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Will do that.

Will also wait for feedback from the rep after I pm'd my username for them to look into my account.
 
StevenC said:
I haven't been affected by the problems plaguing some of the other users in this thread and it does sadden me to see it happen as I do like to follow the thread and offer advice if I can. The mantra thing is spot on - there seems to be a bit of a drop in the way we always had a good back and forth going on (some people ruined it for us) and now we just get trickles of info.

Streaming should never be an issue on CW and neither should gaming. The nonsense that seems to be happening with home accounts does not bode well. Hopefully we see some changes soon on that front, nothing like pissing off your customer base because they will leave in droves.
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Just tested a Youtube stream now, defaults to 480p & 720p stream reaches 2.4mbps now. Just hope it stays that way, because this is what happened before, ok now, not so the next day. Gaming is another issue however.. never had pings lower than 300ms
 
Sent through some test data to the support guys. Hope they can make sense of it.

Here is something shocking however;

CW YouTube video;


Same video on Vox;


As can be clearly seen Vox maxes my line and buffers the whole video perfectly. Look at the throughput mismatch. 287kb vs 37634kb.

Needless to say YouTube has all but died for me now. Will switch back when I go to bed for downloads at 00:00.
 
Also can't even hope to stream YouTube at the moment. Have to use a backup ADSL account.
I thought you fixed the Cape IPC issue? Or are you waiting for more capacity?

(Am on Home Premium Uncapped 10mbps)
 
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Orihalcon said:
Sent through some test data to the support guys. Hope they can make sense of it.

Here is something shocking however;

CW YouTube video;


Same video on Vox;


As can be clearly seen Vox maxes my line and buffers the whole video perfectly. Look at the throughput mismatch. 287kb vs 37634kb.

Needless to say YouTube has all but died for me now. Will switch back when I go to bed for downloads at 00:00.
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That's some sick ***** :(

Home capped FTL.
 
Orihalcon said:
Checked capped account again now...shaped at 200kB on YouTube.

This is becoming a sad joke.
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Even uncapped premium is running extremely poorly tonight. Battle.net, Youtube, NNTP, Hulu, Netflix, all running slow whereas yesterday was excellent - thought I bought premium to avoid this horrible shaping...
 
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