Crystal Web ADSL performance feedback thread Part 3...

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Rohan said:
There were quite a few guys complaining about latency etc in online games in this thread. It was not a constant 12k ping, it spiked that high and then came down again. Point is it has been spiking a lot and you can see it on winmtr. The telkom guy tested the exchange here and my line with no problems. I sent him the winmtr tests and he looked at them and says it appears to be on IS network. Don't be so quick to assume what has or has not been said/done.

I have been happy with CW since the start and the service has been great till now. I also experienced the slow and tedious support when I contacted them last and I don't want CW to end up like other ISP's I have been with. I get that you have had your hands full with the Vumatel stuff but you do have other clients as well.

Anyway, good night
Click to expand...

The MTR doesn't show the Telkom side at all and the only spikes happen on a node in the trace that sits directly after what used to be the Telkom check but is now not responding, which is why our staff will guide you through what to test and look out for. There are a lot of variables involved in checking these things and if there are patterns with performance issues support escalate these to the correct channels to investigate. It is impossible to do via mybb and knowing the process of elimination and the variables, that tech has jumped to a conclusion I know he cannot draw there.

My point is to involve our support staff if there are ever any issues so that they can, in turn, move things over to the correct channels with the correct data (the latter being one of the most critical aspects).
 
Our internet has been perfectly normal. Regular 160-180ms ping to Overwatch servers. No issues streaming, browsing or anything else. Based in Cape Town though. Someone else mentioned that these issues don't appear to be affecting CPT folk.
 
Anyone else have issues using TeamSpeak to the IS TS Server on a CW account (uncapped basic 10mbps)? When I'm using my CW account, I get periods where I can't hear anyone and can't speak to anyone at all. Everything just goes silent for around 10-20 seconds and then it comes back and everyone is talking like normal again.

It's not like everything waits and buffers and I get flushed with everything I lost, it's just silent.

Latency to Eve Online is also not good. I can't measure it ingame, but clicks are just laggy, game takes long time to respond to something I do.

I use a WebAfrica account as a backup account. When I switch to that account (Connect via a PPoE over current connection via my PC), everything is fine. EVE Online latency is back to normal and TeamSpeak has no "silent" periods.

Anyone have any ideas? I haven't contacted support about this yet, thought I'd throw it out here.
 
Sazelza said:
Anyone else have issues using TeamSpeak to the IS TS Server on a CW account (uncapped basic 10mbps)? When I'm using my CW account, I get periods where I can't hear anyone and can't speak to anyone at all. Everything just goes silent for around 10-20 seconds and then it comes back and everyone is talking like normal again.

It's not like everything waits and buffers and I get flushed with everything I lost, it's just silent.

Latency to Eve Online is also not good. I can't measure it ingame, but clicks are just laggy, game takes long time to respond to something I do.

I use a WebAfrica account as a backup account. When I switch to that account (Connect via a PPoE over current connection via my PC), everything is fine. EVE Online latency is back to normal and TeamSpeak has no "silent" periods.

Anyone have any ideas? I haven't contacted support about this yet, thought I'd throw it out here.
Click to expand...

What do you mean IS teamspeak server, IS= Internet Solutions?
 
Latency.png

Only seeing that on WA and CW ......... Mweb and Telkom and AH it's flatline. IS is wonky somewhere and it's not everywhere and it's not constant but it's def wonky and happening for some of us.

P.S - my download speed and streaming is unaffected, it's just gaming (N.A servers)
 
Spent 40 minutes on the phone with Telkom diagnosing my latency problems. Crystal Web support said the problem is with the telkom exchange here. As the second hop shows no response from host.

With Crystal Web:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Tenda.Home - 0 | 297 | 297 | 0 | 0 | 38 | 0 |
| No response from host - 100 | 59 | 0 | 0 | 0 | 0 | 0 |
| curp1-rba-gi1.isdsl.net - 0 | 297 | 297 | 25 | 64 | 314 | 26 |
| 196.38.72.229 - 0 | 297 | 297 | 25 | 27 | 72 | 28 |
| cdsl2-rba-vl150.ip.isnet.net - 0 | 297 | 297 | 25 | 26 | 55 | 25 |
| core1b-pkl-te0-0-0-0.ip.isnet.net - 0 | 297 | 297 | 25 | 29 | 85 | 27 |
| 196.26.0.130 - 0 | 297 | 297 | 25 | 27 | 72 | 25 |
| 72.14.205.16 - 0 | 297 | 297 | 26 | 27 | 58 | 27 |
| 72.14.239.129 - 0 | 297 | 297 | 25 | 27 | 77 | 27 |
| www.google.co.za - 0 | 297 | 297 | 26 | 27 | 56 | 27 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


With Telkom test account:
|------------------------------------------------------------------------------------------|
| * * * * * * * * * * * * * * * * * * *WinMTR statistics * * * * * * * * * * * * * * * * * |
| * * * * * * * * * * * Host * * * * * * *- * % *| Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| * * * * * * * * * * * * * * *Tenda.Home - * *0 | * 90 | * 90 | * *0 | * *0 | * *1 | * *0 |
| * * * * * * * * * No response from host - *100 | * 17 | * *0 | * *0 | * *0 | * *0 | * *0 |
| * * * * ipc-1-up.north.dsl.telkomsa.net - * *8 | * 70 | * 65 | * 26 | * 28 | * 69 | * 27 |
| * * * * ipc-1-up.north.dsl.telkomsa.net - * *0 | * 90 | * 90 | * 27 | * 29 | * 72 | * 28 |
| * * * * * ipc-aggr-2.north.telkomsa.net - * *0 | * 90 | * 90 | * 26 | * 29 | * 74 | * 27 |
| * jb1-ti-pr-02-te0-3-0.net.telkomsa.net - * *0 | * 90 | * 90 | * 28 | * 31 | * 72 | * 28 |
| * * * * *jb1-google-gw.net.telkomsa.net - * *0 | * 90 | * 90 | * 28 | * 32 | * 73 | * 29 |
| * * * * * * * * * * * * * 72.14.239.129 - * *0 | * 90 | * 90 | * 28 | * 31 | * 74 | * 28 |
| * * * * * * * * * * * *www.google.co.za - * *0 | * 90 | * 90 | * 28 | * 30 | * 72 | * 29 |
|________________________________________________|______|______|______|______|______|______|
* WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Rohan said:
Spent 40 minutes on the phone with Telkom diagnosing my latency problems. Crystal Web support said the problem is with the telkom exchange here. As the second hop shows no response from host.

With Crystal Web:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Tenda.Home - 0 | 297 | 297 | 0 | 0 | 38 | 0 |
| No response from host - 100 | 59 | 0 | 0 | 0 | 0 | 0 |
| curp1-rba-gi1.isdsl.net - 0 | 297 | 297 | 25 | 64 | 314 | 26 |
| 196.38.72.229 - 0 | 297 | 297 | 25 | 27 | 72 | 28 |
| cdsl2-rba-vl150.ip.isnet.net - 0 | 297 | 297 | 25 | 26 | 55 | 25 |
| core1b-pkl-te0-0-0-0.ip.isnet.net - 0 | 297 | 297 | 25 | 29 | 85 | 27 |
| 196.26.0.130 - 0 | 297 | 297 | 25 | 27 | 72 | 25 |
| 72.14.205.16 - 0 | 297 | 297 | 26 | 27 | 58 | 27 |
| 72.14.239.129 - 0 | 297 | 297 | 25 | 27 | 77 | 27 |
| www.google.co.za - 0 | 297 | 297 | 26 | 27 | 56 | 27 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


With Telkom test account:
|------------------------------------------------------------------------------------------|
| * * * * * * * * * * * * * * * * * * *WinMTR statistics * * * * * * * * * * * * * * * * * |
| * * * * * * * * * * * Host * * * * * * *- * % *| Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| * * * * * * * * * * * * * * *Tenda.Home - * *0 | * 90 | * 90 | * *0 | * *0 | * *1 | * *0 |
| * * * * * * * * * No response from host - *100 | * 17 | * *0 | * *0 | * *0 | * *0 | * *0 |
| * * * * ipc-1-up.north.dsl.telkomsa.net - * *8 | * 70 | * 65 | * 26 | * 28 | * 69 | * 27 |
| * * * * ipc-1-up.north.dsl.telkomsa.net - * *0 | * 90 | * 90 | * 27 | * 29 | * 72 | * 28 |
| * * * * * ipc-aggr-2.north.telkomsa.net - * *0 | * 90 | * 90 | * 26 | * 29 | * 74 | * 27 |
| * jb1-ti-pr-02-te0-3-0.net.telkomsa.net - * *0 | * 90 | * 90 | * 28 | * 31 | * 72 | * 28 |
| * * * * *jb1-google-gw.net.telkomsa.net - * *0 | * 90 | * 90 | * 28 | * 32 | * 73 | * 29 |
| * * * * * * * * * * * * * 72.14.239.129 - * *0 | * 90 | * 90 | * 28 | * 31 | * 74 | * 28 |
| * * * * * * * * * * * *www.google.co.za - * *0 | * 90 | * 90 | * 28 | * 30 | * 72 | * 29 |
|________________________________________________|______|______|______|______|______|______|
* WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...

Second hop is always like that. If the CW rep told you that this is indicative of an issue at the exchange, I'd be surprised.
 
Ho3n3r said:
Second hop is always like that. If the CW rep told you that this is indicative of an issue at the exchange, I'd be surprised.
Click to expand...

They did:

Thank you for getting in touch with us, I have taken a look at the results that you have sent through and I can see clearly that there is a problem at the exchange as you can see | No response from host - 100 | 12 | 0 | 0 |
0 | 0 | 0 | which means that packets are being dropped along the way. Telkom needs to investigate this issue further so please get in touch with them and tell them that the problem is persistent. Please keep us in the loop so we can help out.

Regards

Crystal Web Support
 
Rohan said:
They did:

Thank you for getting in touch with us, I have taken a look at the results that you have sent through and I can see clearly that there is a problem at the exchange as you can see | No response from host - 100 | 12 | 0 | 0 |
0 | 0 | 0 | which means that packets are being dropped along the way. Telkom needs to investigate this issue further so please get in touch with them and tell them that the problem is persistent. Please keep us in the loop so we can help out.

Regards

Crystal Web Support
Click to expand...

Ag no, that's a training issue on our end I am afraid. I will inform the agent in question. Can you give me the service request number? We have a few new agents at the moment and evidently this info slipped through the cracks. That hop won't respond.
 
Rohan said:
They did:

Thank you for getting in touch with us, I have taken a look at the results that you have sent through and I can see clearly that there is a problem at the exchange as you can see | No response from host - 100 | 12 | 0 | 0 |
0 | 0 | 0 | which means that packets are being dropped along the way. Telkom needs to investigate this issue further so please get in touch with them and tell them that the problem is persistent. Please keep us in the loop so we can help out.

Regards

Crystal Web Support
Click to expand...

:erm:
 
Phinix said:
"Vumatel condiguration changes"

Really CW... :whistle:
Click to expand...

Why so cynical? I have given Vuma concrete proof of an issue on their network - using their own speed tests which is in their words, a test of my link to their POP, independant of ISP.
 
Sinbad said:
Why so cynical? I have given Vuma concrete proof of an issue on their network - using their own speed tests which is in their words, a test of my link to their POP, independant of ISP.
Click to expand...

Spelling error. Was written in a frenzy. No excuses for it though.
 
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