Crystal Web ADSL performance feedback thread Part 3...

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FYI:
Support Warrior: Telkom is still working on getting the affected lines back to their original speeds ASAP

We are still waiting to here if there is an ETA or if it will be fixed a bit later on today
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KZN here and also having funky issues with CW ..... just cropped up today though. Mweb and AH normal.
 
zamicro said:
Yes me too. I dropped from 45 down to 2. It was a real mission trying to work from home with this POS.
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FFS Telkom! How does your attainable rate look? Did yours also drop? Mine dropped from 34Mbps to 13Mbps. What worries me is if they move me to my original 40Mbps profile, I'll only get a max speed of 12 - 13Mbps. Telkom's usual response for speed dops are "it's a best effort service". I'm not going to be happy...
 
Lots of packet loss CT side and speed drop on CW going by tests. Streaming is also maxing at 1500 instead of 2500. So it's a Telkom issue huh?


CW test 2.jpg


CW Test 1.jpg


And then a quicky Mweb for comparison purposes -


Mweb test 2.jpg
 
Ripstorm said:
FFS Telkom! How does your attainable rate look? Did yours also drop? Mine dropped from 34Mbps to 13Mbps. What worries me is if they move me to my original 40Mbps profile, I'll only get a max speed of 12 - 13Mbps. Telkom's usual response for speed dops are "it's a best effort service". I'm not going to be happy...
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Just had a look, but it seems my modem (Pace) does not give an attainable rate.
 
No issues for me here in PE.

5858987361.png
 
So, day 3 of being on 2Mbps and day 3 of zero (relevant) information. 2 more days till our ADSL lines will probably go down completely.

Come on, Crystal Web. I know you've always been terrible at communication, but it's time to up your game a bit in that regard. What is going on? Why is this so difficult to fix? Should I start looking for a new ISP? Simple questions, in my opinion.
 
new_in_za2 said:
So, day 3 of being on 2Mbps and day 3 of zero (relevant) information. 2 more days till our ADSL lines will probably go down completely.

Come on, Crystal Web. I know you've always been terrible at communication, but it's time to up your game a bit in that regard. What is going on? Why is this so difficult to fix? Should I start looking for a new ISP? Simple questions, in my opinion.
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Lucky you. My day started with ZERO Internet. Modem is not syncing at all.
 
Why are people hating on CW if sync is controlled by Telkom/OS??

Isp's cannot influence it at all.

To confirm, CW customer in CpT with 12meg sync and no other issues.
 
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