Mweb speeds

[mojok90]

Howzit guys,

Sometime last year due to COVID, the company I work for decided to pay for our fibre lines so that we could work from home. We were given the base speed of 20/20 Mbps on the Mweb ISP. Now, because I wasn't paying for the fibre, I wasn't too fussed when the speeds were inadequate or not full 20/20 but now that I requested to be upgraded to 50/50 and have to dish out money from my own pocket, I have to complain and say that I'm not getting the 50/50 I'm paying for. As per the results below, who do I contact to get this resolved?

Ping: 3ms
Download: 40.27Mbps
Upload: 44.19Mbps

MyBroadband Speed Test

Speed test result: Latency: 3ms | Download: 40.28Mbps | Upload: 44.2Mbps | Provider: MWEB

speedtest.mybroadband.co.za

Speed Test – Fast, reliable, and ad-free internet speed test

Test your Internet connection speed with our fast, reliable, and ad-free tool. Measure your Internet speed now.

speedtest.co.za

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

 

[PBCool]

Howzit guys,

Sometime last year due to COVID, the company I work for decided to pay for our fibre lines so that we could work from home. We were given the base speed of 20/20 Mbps on the Mweb ISP. Now, because I wasn't paying for the fibre, I wasn't too fussed when the speeds were inadequate or not full 20/20 but now that I requested to be upgraded to 50/50 and have to dish out money from my own pocket, I have to complain and say that I'm not getting the 50/50 I'm paying for. As per the results below, who do I contact to get this resolved?

Ping: 3ms
Download: 40.27Mbps
Upload: 44.19Mbps

MyBroadband Speed Test

Speed test result: Latency: 3ms | Download: 40.28Mbps | Upload: 44.2Mbps | Provider: MWEB

speedtest.mybroadband.co.za

Speed Test – Fast, reliable, and ad-free internet speed test

Test your Internet connection speed with our fast, reliable, and ad-free tool. Measure your Internet speed now.

speedtest.co.za

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

Hi, Are you testing with a wired or wireless device?

 

[Lord Flacko]

The hardware you received from Mweb, what’s the theoretical throughout it supports ?

Are you getting the same speeds when connected via LAN vs WiFi ?

 

[Lilian Modiba]

Hi Lilian here. I’m getting the same problem on my Fibre line. I pay R850 for 100mbps down and 50mbps up but I’m getting 30mbps down and constant 50mbps up.

 

[Drifter]

Your up is 100%. Contact your ISP about down speed.

 

[Lilian Modiba]

Your up is 100%. Contact your ISP about down speed.

I’ll try to do so, but they said they’re customer service is poor

 

[Spottedcat]

Been with Mweb for more than 20 yrs (since they took over iAfrica front-end late '90s in Cape Town), always had excellent service from them.

 

[madeinjapan]

Anyone else in the Umgeni Park, Durban area experiencing slow speeds between 19h00 and 23h00 every day with mweb/openserve?

I have logged queries with mweb and it just gets closed with "reset port" which hasn't fixed anything.

Also I see the speed test picks my isp as Optinet


This is what my 50 /50 line looks like.

 

[midasza]

Howzit guys,

Sometime last year due to COVID, the company I work for decided to pay for our fibre lines so that we could work from home. We were given the base speed of 20/20 Mbps on the Mweb ISP. Now, because I wasn't paying for the fibre, I wasn't too fussed when the speeds were inadequate or not full 20/20 but now that I requested to be upgraded to 50/50 and have to dish out money from my own pocket, I have to complain and say that I'm not getting the 50/50 I'm paying for. As per the results below, who do I contact to get this resolved?

Ping: 3ms
Download: 40.27Mbps
Upload: 44.19Mbps

MyBroadband Speed Test

Speed test result: Latency: 3ms | Download: 40.28Mbps | Upload: 44.2Mbps | Provider: MWEB

speedtest.mybroadband.co.za

Speed Test – Fast, reliable, and ad-free internet speed test

Test your Internet connection speed with our fast, reliable, and ad-free tool. Measure your Internet speed now.

speedtest.co.za

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

Hi

A FNO (Vumatel, Vodacom, Octel, Frogfoot, Openserv etc) may help pinpoint the issue. Like if you are on Frogfoot its probably their terrible infrastructure causing the issue but if you are Vumatel its probably Mweb for example. That being said. Don't expect Mweb to help you much, they will point out "up to" 50/50. Also make sure you are testing on cable not wireless as commented on earlier. If you are paying the full bill urgently move away from Mweb to a better ISP (they shape the all living hell out of connections), if you aren't paying the full bill well good luck.

 

[FumblesOne]

Anyone else in the Umgeni Park, Durban area experiencing slow speeds between 19h00 and 23h00 every day with mweb/openserve?

I have logged queries with mweb and it just gets closed with "reset port" which hasn't fixed anything.

Also I see the speed test picks my isp as Optinet


This is what my 50 /50 line looks like.
View attachment 1301102

Been having the same issues in Durban North for the past month or so, the only way I've seen around this is to use a VPN but that only works half of the time unfortunately, not sure what's going on there hey.

 

[Syphonx]

All I see are wireless speed tests. Its the equivalent of testing your new Ferrari by driving over sand dunes and complaining that it can't reach the top speed.

 

[ChocThundaRSA]

Anyone else in the Umgeni Park, Durban area experiencing slow speeds between 19h00 and 23h00 every day with mweb/openserve?

I have logged queries with mweb and it just gets closed with "reset port" which hasn't fixed anything.

Also I see the speed test picks my isp as Optinet


This is what my 50 /50 line looks like.
View attachment 1301102

Hi madeinjapan

Are you still experiencing the latency and speed issues? I've been having the very same issue (Mweb/Metrofibre), especially between 6pm-11pm (connection practically unusable). Results appear the same even when connected directly to the ONT. FNO and ISP both claim everything is good and haven't been able to resolve this issue since March 2022.

 

[madeinjapan]

Hi madeinjapan

Are you still experiencing the latency and speed issues? I've been having the very same issue (Mweb/Metrofibre), especially between 6pm-11pm (connection practically unusable). Results appear the same even when connected directly to the ONT. FNO and ISP both claim everything is good and haven't been able to resolve this issue since March 2022.

Every evening without fail from about 18h00 to 22h00 it just slows down. I don't game but constant buffering even on YouTube.

Even issues streaming locally from dstv now.

All mweb does is reset my port and ask me to restart my ont and router but that's not a solution.

My guess is network congestion which they would not admit to.

 

[ChocThundaRSA]

Every evening without fail from about 18h00 to 22h00 it just slows down. I don't game but constant buffering even on YouTube.

Even issues streaming locally from dstv now.

All mweb does is reset my port and ask me to restart my ont and router but that's not a solution.

My guess is network congestion which they would not admit to.

6pm you called it. I've resorted to contacting the FNO directly and supplying them proof of the issue occurring. The fibre connection is only a few months old and I'm already regretting leaving LTE

 

[ChocThundaRSA]

6pm you called it. I've resorted to contacting the FNO directly and supplying them proof of the issue occurring. The fibre connection is only a few months old and I'm already regretting leaving LTE

@PBCool @websquadza if either of you can give some insight into this it would be a great help and much appreciated. Neither my ISP/FNO have been able to provide any insight and if it is an ISP issue then I'm ready to switch my ISP asap.

 

[websquadza]

@PBCool @websquadza if either of you can give some insight into this it would be a great help and much appreciated. Neither my ISP/FNO have been able to provide any insight and if it is an ISP issue then I'm ready to switch my ISP asap.

Looking at the MTR above, there seems to be an issue starting at your router? I see losses on the first hop between your computer and router. Was this test conducted over a LAN cable? If you can clear that first hop loss - then you can get a clearer picture of what's happening on the network. I'm not aware of any MFN issues in the area at the moment - so should be quick and easy to find a solution here.

 

[ChocThundaRSA]

Looking at the MTR above, there seems to be an issue starting at your router? I see losses on the first hop between your computer and router. Was this test conducted over a LAN cable? If you can clear that first hop loss - then you can get a clearer picture of what's happening on the network. I'm not aware of any MFN issues in the area at the moment - so should be quick and easy to find a solution here.

The test was conducted via LAN, directly from PC to MFN's ONT. I've attached a slightly longer timeframe pingplot (This is what my connection has typically looked like many evenings in this time period). Thank you for taking the time to look at this. Really appreciate the feedback

 

[websquadza]

The test was conducted via LAN, directly from PC to MFN's ONT. I've attached a slightly longer timeframe pingplot (This is what my connection has typically looked like many evenings in this time period). Thank you for taking the time to look at this. Really appreciate the feedback

Apologies- looking at this again now I see your trace excludes your router- this first hop is the BNG/handover on your ISP’s network. Based on this- there’s either congestion on MFN’s network in the area or something wrong at the handover. Have you asked neighbours on other ISPs if they are experiencing a similar issue at these times? This would help narrow down which it is.

 

[ChocThundaRSA]

Apologies- looking at this again now I see your trace excludes your router- this first hop is the BNG/handover on your ISP’s network. Based on this- there’s either congestion on MFN’s network in the area or something wrong at the handover. Have you asked neighbours on other ISPs if they are experiencing a similar issue at these times? This would help narrow down which it is.

Had a chat with my neighbour who is on MFN with another ISP and he advises that he's also experienced issues with his connection during the evenings (sometime after 5pm when he gets home from work).

I'm seriously impressed that you've taken the time to assist, despite me not being a customer of yours. I've initiated the cancellation of service with my current ISP and will transfer my service to Websquad once the notice period is up.

 

[websquadza]

Had a chat with my neighbour who is on MFN with another ISP and he advises that he's also experienced issues with his connection during the evenings (sometime after 5pm when he gets home from work).

I'm seriously impressed that you've taken the time to assist, despite me not being a customer of yours. I've initiated the cancellation of service with my current ISP and will transfer my service to Websquad once the notice period is up.

Thank you! Let me know if you need any assistance. Drop me a PM with your details and will be happy to check further as well.