MWEB Uncapped Subscribers Feedback

Lounger · Feb 19, 2011

A high ping is a symptom of over shaping. It could also indicate other problems, so a comparison is advised.

SabreWolfy · Feb 19, 2011

Lounger said:
A high ping is a symptom of over shaping. It could also indicate other problems, so a comparison is advised.

:wtf:

Pings are ICMP packets, not TCP packets.

ArchieChoke · Feb 19, 2011

SabreWolfy said:
@ArchieChoke: Is your uncapped account shaped or unshaped?

I currently have uncapped shaped 384?
Should i consider getting unshaped as this game runs fine at times but at times gets really bad, almost 999 ping to PVP.net.

SabreWolfy · Feb 19, 2011

The unshaped account is supposed to be better for gaming. There is an MWEB Gaming Feedback thread here.

Kosmik · Feb 20, 2011

SabreWolfy said:
The unshaped account is supposed to be better for gaming. There is an MWEB Gaming Feedback thread here.

No need for unshaped, uncaped. Yes it would be better but should not make that much difference, especially for local and as for international, I've played Eve on a shaped account for years , both as 4 meg or 384k. Those pings are high, I would think it's something else.

Gibson · Feb 20, 2011

Having weird connectivity atm. Generally we cant browse for more than a few secs before getting time out errors/loss of connection. Weirdly, at this time of night (12:31) it works perfectly. I've contacted mweb who say the problem is through telkom and noise on the line, but wouldnt this be a consistent bad connection?

Had telkom round twice (both through mweb) and they couldnt find anything wrong, and cant get to the bottom of it. Anyone here have any ideas on what it might be/how to get it fixed?

MWEBHelp · Feb 20, 2011

Gibson said:
Having weird connectivity atm. Generally we cant browse for more than a few secs before getting time out errors/loss of connection. Weirdly, at this time of night (12:31) it works perfectly. I've contacted mweb who say the problem is through telkom and noise on the line, but wouldnt this be a consistent bad connection?

Had telkom round twice (both through mweb) and they couldnt find anything wrong, and cant get to the bottom of it. Anyone here have any ideas on what it might be/how to get it fixed?

Hi Gibson,

Please inbox me your MWEB account details and I'll investigate it for you.

Kind regards

MWEB operations

gus · Feb 20, 2011

Whenever I try and download something it's starts off OK, then grinds to a halt, until the download fails. I'm talking about small files, and not torrents etc.. This is what my speedtest looks like:

And, yes here's a traceroute for you, since it's usually the next thing they ask....

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   36 |   36 |    0 |    0 |    0 |    0 |
|              41-132-66-1.dsl.mweb.co.za -    6 |   36 |   34 |    9 |   12 |   23 |   19 |
|        Te1-1-0.502.cpt-ipc-1.mweb.co.za -    0 |   36 |   36 |   11 |   16 |   65 |   24 |
|          Vlan92.cpt-hscore-1.mweb.co.za -    0 |   36 |   36 |   11 |   14 |   23 |   19 |
|   TenGigE0-2-0-0.11.cpt-up-1.mweb.co.za -    3 |   36 |   35 |   13 |   16 |   35 |   18 |
|          pos0-0-3-0.lon-up-1.mweb.co.za -    0 |   35 |   35 |  163 |  167 |  192 |  166 |
|                             149.6.98.17 -    0 |   35 |   35 |  163 |  168 |  210 |  168 |
|    te7-2.ccr01.lon01.atlas.cogentco.com -    0 |   35 |   35 |  163 |  197 |  838 |  164 |
|te0-1-0-4.ccr22.bos01.atlas.cogentco.com -    6 |   35 |   33 |  243 |  246 |  255 |  245 |
|te0-3-0-2.ccr21.jfk02.atlas.cogentco.com -    7 |   33 |   31 |  242 |  246 |  279 |  251 |
|te0-2-0-7.ccr21.dca01.atlas.cogentco.com -    0 |   32 |   32 |  245 |  248 |  260 |  247 |
|te0-3-0-5.ccr21.iad02.atlas.cogentco.com -    0 |   32 |   32 |  249 |  252 |  263 |  249 |
|    te1-6.mpd01.iad01.atlas.cogentco.com -    4 |   32 |   31 |  247 |  250 |  260 |  254 |
|          yahoo.iad01.atlas.cogentco.com -    4 |   32 |   31 |  250 |  256 |  310 |  263 |
|                 ae-6.pat1.dce.yahoo.com -    4 |   32 |   31 |  250 |  255 |  274 |  250 |
|             xe-2-0-0.msr2.ac2.yahoo.com -    4 |   32 |   31 |  249 |  253 |  278 |  249 |
|             xe-7-2-0.clr3.ac4.yahoo.com -    4 |   32 |   31 |  249 |  257 |  295 |  291 |
|             ge-1-0-1.clr1.ac4.yahoo.com -   13 |   32 |   28 |  247 |  251 |  259 |  249 |
|                ir1.fp.vip.ac4.yahoo.com -    0 |   30 |   30 |  250 |  254 |  263 |  250 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.91 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Pings are fine, but the throughput sucks.....for a 4mb line!

Please can I maybe get what I'm paying for?

-Gus

MWEBHelp · Feb 20, 2011

gus said:

Whenever I try and download something it's starts off OK, then grinds to a halt, until the download fails. I'm talking about small files, and not torrents etc.. This is what my speedtest looks like:

And, yes here's a traceroute for you, since it's usually the next thing they ask....

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   36 |   36 |    0 |    0 |    0 |    0 |
|              41-132-66-1.dsl.mweb.co.za -    6 |   36 |   34 |    9 |   12 |   23 |   19 |
|        Te1-1-0.502.cpt-ipc-1.mweb.co.za -    0 |   36 |   36 |   11 |   16 |   65 |   24 |
|          Vlan92.cpt-hscore-1.mweb.co.za -    0 |   36 |   36 |   11 |   14 |   23 |   19 |
|   TenGigE0-2-0-0.11.cpt-up-1.mweb.co.za -    3 |   36 |   35 |   13 |   16 |   35 |   18 |
|          pos0-0-3-0.lon-up-1.mweb.co.za -    0 |   35 |   35 |  163 |  167 |  192 |  166 |
|                             149.6.98.17 -    0 |   35 |   35 |  163 |  168 |  210 |  168 |
|    te7-2.ccr01.lon01.atlas.cogentco.com -    0 |   35 |   35 |  163 |  197 |  838 |  164 |
|te0-1-0-4.ccr22.bos01.atlas.cogentco.com -    6 |   35 |   33 |  243 |  246 |  255 |  245 |
|te0-3-0-2.ccr21.jfk02.atlas.cogentco.com -    7 |   33 |   31 |  242 |  246 |  279 |  251 |
|te0-2-0-7.ccr21.dca01.atlas.cogentco.com -    0 |   32 |   32 |  245 |  248 |  260 |  247 |
|te0-3-0-5.ccr21.iad02.atlas.cogentco.com -    0 |   32 |   32 |  249 |  252 |  263 |  249 |
|    te1-6.mpd01.iad01.atlas.cogentco.com -    4 |   32 |   31 |  247 |  250 |  260 |  254 |
|          yahoo.iad01.atlas.cogentco.com -    4 |   32 |   31 |  250 |  256 |  310 |  263 |
|                 ae-6.pat1.dce.yahoo.com -    4 |   32 |   31 |  250 |  255 |  274 |  250 |
|             xe-2-0-0.msr2.ac2.yahoo.com -    4 |   32 |   31 |  249 |  253 |  278 |  249 |
|             xe-7-2-0.clr3.ac4.yahoo.com -    4 |   32 |   31 |  249 |  257 |  295 |  291 |
|             ge-1-0-1.clr1.ac4.yahoo.com -   13 |   32 |   28 |  247 |  251 |  259 |  249 |
|                ir1.fp.vip.ac4.yahoo.com -    0 |   30 |   30 |  250 |  254 |  263 |  250 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.91 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Pings are fine, but the throughput sucks.....for a 4mb line!

Please can I maybe get what I'm paying for?

-Gus

Hi Gus

Please PM me your Mweb account details in order for me to investigate further from my side.

Regards,
MWEB Ops

TheYak · Feb 20, 2011

My connection is dead. I can't even get 10k/s on a download. This is preposterous!

MWEBHelp · Feb 20, 2011

TheYak said:
My connection is dead. I can't even get 10k/s on a download. This is preposterous!

Hi TheYak

Are you only getting these speeds with downloading? What is your speed like when browsing?

Regards,
MWEB Ops

Seblat5ch · Feb 20, 2011

Gibson said:
Having weird connectivity atm. Generally we cant browse for more than a few secs before getting time out errors/loss of connection. Weirdly, at this time of night (12:31) it works perfectly. I've contacted mweb who say the problem is through telkom and noise on the line, but wouldnt this be a consistent bad connection?

Had telkom round twice (both through mweb) and they couldnt find anything wrong, and cant get to the bottom of it. Anyone here have any ideas on what it might be/how to get it fixed?

im having the same prob only since monday till now

MWEBHelp · Feb 20, 2011

Seblat5ch said:
im having the same prob only since monday till now

Hi Seblat5ch

Can you please send me your mweb details via PM in order for me to investigate your account.

Regards,
MWEB Ops

TheYak · Feb 21, 2011

MWEB Operations said:
Hi TheYak

Are you only getting these speeds with downloading? What is your speed like when browsing?

Regards,
MWEB Ops

Everything is slow. Browsing, HTTP downloads, Torrents. The whole caboodle, the whole of yesterday.

Edit: At 5AM this morning, I'm getting 189k/s. So I don't know what is going on here, guys. All I know is that it's unbelievably frustrating.

kimbo · Feb 21, 2011

TheYak said:
Everything is slow. Browsing, HTTP downloads, Torrents. The whole caboodle, the whole of yesterday.

Edit: At 5AM this morning, I'm getting 189k/s. So I don't know what is going on here, guys. All I know is that it's unbelievably frustrating.

Morning.

I have the same here, browsing is slow, download via torrent is very slow like shaping never got lifted this weekend.

MWEBHelp · Feb 21, 2011

kimbo said:
Morning.

I have the same here, browsing is slow, download via torrent is very slow like shaping never got lifted this weekend.

Hi kimbo

I have re-authed your account, please power down for 20-30 minutes and test your connection.

Please be advised that a 384 shaped account is not suitable for downloading. What speeds were you getting with your torrent downloads?

Regards,
MWEB Ops

kimbo · Feb 21, 2011

Hi MWEB

It never lifted to more than 6kb/s, i know the shaped account is not for download, but over the weekend @ 4am at that speed with a well seeded torrent?

Tx i will reboot me rooter now.

Lounger · Feb 21, 2011

MWEB Operations said:
Hi kimbo

I have re-authed your account, please power down for 20-30 minutes and test your connection.

Please be advised that a 384 shaped account is not suitable for downloading. What speeds were you getting with your torrent downloads?

Regards,
MWEB Ops

Since when?

Will@MWEB · Feb 21, 2011

MWEB Operations said:
Hi kimbo

I have re-authed your account, please power down for 20-30 minutes and test your connection.

Please be advised that a 384 shaped account is not suitable for downloading. What speeds were you getting with your torrent downloads?

Regards,
MWEB Ops

Please ignore this post ( before Lounger starts a 14 page debate on the subject

)

New team member is new

I have addressed it with the person who posted this.

Kosmik · Feb 21, 2011

Will@MWEB said:
Please ignore this post ( before Lounger starts a 14 page debate on the subject )

New team member is new I have addressed it with the person who posted this.

Noob

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